Different Types of Meetings and its

Latest Trend in Hospitality Industry

Submitted By: Aarushi
11701801
Submitted To: Mr. Amjad
Imam Ansari
 What is Meeting
• A meeting is the coming
together of a group of
people to discuss or
exchange information.
In some regions,
meetings may be seen
as a small-scale
conference by others.
 Types of Meetings
•Basically there are 4 types of meetings.
1) Information Meetings
2) Decision Making Meetings
3) Innovation Meetings
4) Sales Meetings
Information Meetings
• An information meeting is • A decision making process
an opportunity to meet an
employee or an employer to
gather information on a
certain career path or an
organization. This type
of meeting can allow you to
clarify your interests about
a career or a work field.
Decision Making Meetings
can include group activities
like information gathering
and sharing, brainstorming
solutions, evaluating
options, ranking
preferences, and voting on
the final options.
Innovation Meetings
• Meetings where the main
focus is to come up with
new ideas, designing or
redesigning products, or
developing entirely new
approaches for your
business, can all be defined
as innovation meetings
Sales Meetings
• Sales Meetings is a gathering
in which a product or service
is being discussed, and the
benefits are outlined to the
potential buyer. The sales
meeting is not always a
presentation format; it can
sometimes be an informal
conversation, phone call, or
online interaction.
For those in the hospitality industry, keeping up
with the latest technology trends is of the utmost
importance, not only to improve the customer
experience, but also to improve internal
processes at the same time. 
 Recognition Technology
-Recognition technology is one of the most
important emerging tech trends in general, but its
potential uses in the hospitality industry are
especially interesting.
-In particular, biometrics is being used to usher in a
new age of seamless authentications, and this could
benefit hotel processes and customer purchases.
-Example:  Finger print or facial recognition
technology
 Robots
-Another exciting tech trend has been the
emergence of robots and many hospitality
companies are putting them to good use already.
-Perhaps the most famous example of this is the
Hilton robot concierge ‘Connie’, which uses speech
recognition and AI to respond to queries from
customers and intelligently learn from interactions.
-Example: Hilton robot concierge ‘Connie’.
 Chatbots & Artificial Intelligence
-In the modern age, customers expect to be able to
interact with hospitality companies across a variety
of digital channels and receive rapid responses.
-Chatbots are able to understand simple questions
and provide answers almost instantaneously, taking
the burden away from customer service staff and
improving the experience for customers. 
-Example: Hilton and IBM pilot “Connie”
 Internet of Things (IoT)
-Another technological trend within hospitality
management is the the ‘Internet of Things’, or IoT,
involves extending internet connectivity to everyday
objects, devices and appliances. 
-These devices can then collect data and communicate
or interact over the internet, turning previously
unintelligent devices into ‘smart’ devices, which are
often semi or fully autonomous.
-Example: The Internet of Things comes for the hotel
network
 Big Data
-Data collection has grown rapidly across almost
all industries, but can be used to great effect by
hospitality businesses to provide more
personalised experiences. 
-Within the hotel industry, big data allows
businesses to identify trends, which can be used
for revenue management purposes. 
-Example: Big Data and predictive analysis
 Virtual Reality
-Virtual Reality can be used everywhere from the
booking stage of the customer journey, through to
the hotel stay itself.
-More and more, hotel websites are using 360
degrees imaging technology to allow virtual reality
users to experience rooms in their hotel before
they book. 
-Example: The world’s first Virtual Reality travel
search and booking experience
 Augmented Reality
-Finally, augmented reality has exploded in a similar
way to VR technology, but is even more accessible;
typically requiring little more than access to a
smartphone and the internet. 
-Imagine if your hotel provided AR-compatible wall
maps, where customers can point their phone at the
map and find out information about specific locations. 
-Example: Augmented reality within the hospitality
industry
Related Video
Links
•1)
https://www.youtube.com/wa
tch?v=IvDe4uPWRAU
•2)
https://www.youtube.com/wa
tch?v=0zm5oJuLaME
•3)
https://study.com/academy/le
sson/types-of-meetings-
conventions-expositions-
special-events.html
•4)
https://www.youtube.com/wa
tch?v=Nb677H342Yg