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Blue Delta Airways, a well-known budget airline company operating primarily in the US and Europe, has observed a
decline in the number of flyers over the past year. In view of the declining customer base, the company has collected
data on customer satisfaction – based on several personal and services-based attributes, such as in-flight services,
cleanliness, and legroom.
Blue Delta Airways has approached your team with a historical dataset of c.130,000 flyers and would like you to come
up with a model to predict customer satisfaction and the parameters it is influenced by.
To aid related decision-making, provide the client useful information and insights based on questions on the following
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