Human Behavior

in
Organization
WHAT IS AN ORGANIZATION?

A structured SOCIAL SYSTEM

consisting of groups and
individuals working together
to meet some agreed-upon
OBJECTIVES.
Components of an Organization
Task – an organization’s mission, purpose, or
goal for existing
People – the human resources of the
organization
Structure – the manner in which an
organization’s work is designed at the micro
level; how departments, divisions, and the
overall organization are designed at the macro
level
Technology – the tools, knowledge, and/or
techniques used to transform inputs into outputs
 Organizational Behavior:
Dynamics in Organizations
Psychosocial

Organizational
Behavior

Interpersonal Behavioral
Organizational Variables that
Affect Human Behavior
Communication

Organizational Performance
Structure Appraisal
Human
Behavior

Work
Design Jobs
Organizational
Design
 External Perspective
Understand behavior in terms of external
events, environmental forces, and
behavioral consequences.

Internal
Perspective
Understand behavior
in terms of thoughts,
feelings, past experiences,
and needs.
Explain behavior by
examining individuals’
history and personal value
System.

Explain behavior by examining surrounding

external events and environmental forces.

Both perspectives have produced

motivational & leadership theories.
S Process
C
U Inputs Outputs U
P S
P T
L O
I M
E E
R R
S A process is a series of related tasks; S
A system is a group of related processes
 Sociology
Psychology the science
Engineering
the science of society
the applied science
of human of energy & matter
behavior
Interdisciplinary
Anthropology
Influences onMedicine
the science of Organizationalthe applied science
the learned of healing or
behavior of Behavior treating diseases to
human beings enhance health and
Management well-being
the study of overseeing
activities and supervising
people in organizations
THREE KEY QUESTIONS IN EVALUATING
QUALITY-IMPROVEMENT IDEAS

1. Does the idea improve

customer response?
2. Does the idea accelerate
results?
3. Does the idea raise the
effectiveness of resources?