CAT® TECHNICIAN

Overview

cat_technician@cat.com | dealer.cat.com/cattechnician
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 CAT® TECHNICIAN

cat_technician@cat.com | dealer.cat.com/cattechnician
Caterpillar: Confidential Green
 CAT® TECHNICIAN

•What is Cat® Technician?

•Why Cat® Technician?

•Who are the intended user?
AGENDA
•How do I get Cat® Technician?

•Where do I get support for Cat® Technician?

•What is the product coverage today?

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Cat®
Product Link™

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures
3D Model & AR Exploration for Parts
& Troubleshooting

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures
3D Model & AR Exploration for Parts & Troubleshooting
Product Data via Product Link™

Caterpillar: Confidential Green

 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures
3D Model & AR Exploration for Parts & Troubleshooting
cat_technician@cat.com | dealer.cat.com/cattechnician

Product Data via Product Link™

Download Service Repair Information

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 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures
3D Model & AR Exploration for Parts & Troubleshooting
Product Data via Product Link™
Download Service Repair Information
Operates on iOS, Android and Windows

Caterpillar: Confidential Green

 CAT® TECHNICIAN

What is Cat® Technician?

SIS Companion Application

Bring Separate System Information Into a Single View

Provides Curated and Efficient Troubleshooting Procedures
3D Model & AR Exploration for Parts & Troubleshooting
Product Data via Product Link™
Download Service Repair Information
Operates on iOS, Android and Windows
Operates Disconnected

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 CAT® TECHNICIAN

Why Cat® Technician?

EVERY transaction

IMPACTS
SIS EVERY dealer
EVERY day

YET…
20 2
Product Support Personnel

30%
year old spend up to
platform year
limits LEARNING CURVE
INNOVATION of their time SEARCHING
for new SIS users
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 CAT® TECHNICIAN

Why Cat® Technician?

Shorten Technicians Troubleshooting Time

Efficiency Gain with Part Identification

Decrease Product and Technology Knowledge Gaps 40%

gs
Savin ng
Decrease TC and DSN Calls umi
Cons tion
a
Inform

Mitigate Rework
Strengthen Customer Loyalty 15.5 Min. Cat ®® Technician V1.8

22 Min. SIS Web

13 Min. Cat ®® Technician V2.3

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 CAT® TECHNICIAN

Who are the intended user?

Technicians

Technical Communicators

Condition Monitoring Advisors

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 CAT® TECHNICIAN

How do I get Cat® Technician?

Caterpillar
Apps Community
dealer.cat.com/cattechnician

Where do I get support for Cat® Technician?

dealer.cat.com/cattechnician

cat_technician@cat.com
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 CAT® TECHNICIAN
What is the product coverage today? Track-Type Loader

Articulated Dump Trucks Excavators Landfill Compactor Motor Grader Off-Highway Truck Sales Wheel-Type Loader
SNP
Model
Sales Sales Sales Sales Sales 963D LCS Sales
SNP SNP SNP SNP SNP SNP
Model Model Model Model Model Model
Track-Type Tractor
740B L4E 312F KMK 836H BXD 924K PWR
120K SZN 770G KDH Sales
740B L4F 313F NLG SNP
Marine Products 140K SZL 772G KEX Model 926M LTE
740B T4R D5K YYY
313F PRG 930K EYE
745 3T6 Sales 140K JPA 775G RFM
320 HEX SNP D5K WWW
Model 930K RHN
745C LFK 140M B9D 777D FKR D5K JLF
320 ZBN 930M KTG
C32 RNX 140M D9G 777D AGC D6K DHA
Asphalt Pavers 320 BR6 D6K FBH 938K SWL
C32 RNY 140M N9D 777F JRP
320D 2 LCA D6K2 RST 938M J3R
Sales C32 RSD 140M M9D
SNP 320D2 ZBH 785D MSY D6K2 JTR
Model C32 SDN 950GC M5K
14M R9J 789C 2BW D6K2 DFR
AP-655F MH6 320D2 RAR C32 RND D6K2 WMR 950H MXL
320DL KGF 14M3 N9S 793C ATY
AP-655F 655 C32 RNE D6N MG5 950H N1A
AP-655F P65 320DL FAL 14M3 E9S 793D FDB D6N GB6
950H M1G
AP-655F ML6 323 YBL Mini Hydraulic Excavator 160K SZM 793F SSP D6N NJN
D6N SGG 950K R4A
AP-1055F TJ5 323 RAZ 160M B9E 795F ERM
Sales D6N PBA 950M EMB
323 DWF SNP 16M B9H
Model D6N PER 966H A6G
Backhoe Loaders Road Reclaimer
336D PRF 16M R9H D6N ALY
308E2 FJX 966H BJ6
Sales 336D M4T D6N AKM
SNP 24M B9K Sales
Model 308E2 TMX SNP 966H TAL
336D JBT Model D6R PPP
420F2 HWD D6R SSS 966H A6D
336D KKT RM300 BWR
D6R TTT
966M P6C
Engine – Generator Set 336D MPL Skid Steer Loader D6T HTZ
336D PTB D6T KMR 972M A8P
Sales D6T TMY 980H JMS
SNP 336D2 FAJ Sales
Model SNP
Model D6T WES 980H MHG
336D2 HBK
C-15 C5E D6T WRN
336D2 FBT 259D FTL 980K W7K
3512C SBG D6T RAD
336E BZY 262C MST D8R 9EM 980K GTZ
Engine – Industrial 336E YEP 262D DTB D8T KPZ 988H BXY
279D GTL D8T FMC
Sales Hydraulic Shovel D8T FCT
SNP 289D TAW
Model D8T MLN
Sales 299D DX2
SNP D8T J8B
C15 JRE Model 299D GTC D9T RJS
6015B WSN 299D FD2 D9T TWG
Caterpillar: Confidential Green As of 2/21/2019
 CAT® TECHNICIAN

cat_technician@cat.com

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