AFTERWORD:

Societal and Individual Impact of User Interfaces

Designing the User Interface:

Strategies for Effective Human-Computer Interaction

Sixth Edition

Ben Shneiderman, Catherine Plaisant,

Maxine S. Cohen, Steven M. Jacobs, and Niklas Elmqvist
in collaboration with
Nicholas Diakopoulos
Addison Wesley
is an imprint of

© 2017 Pearson Education, Inc., Hoboken, NJ. All rights reserved.

 Societal and Individual Impact of
User Interfaces

1. Future Interfaces and Grand Challenges

2. Ten Plagues of the Information Age

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 Future Interfaces and Grand Challenges

1. Develop Handbook of Human Needs

2. Shift from User Experience to Community
Experience
3. Refine Theories of Persuasion
4. Encourage Resource Conservation
5. Shape the Learning Health System
6. Advance the Design of Medical Devices
7. Support Successful Aging Strategies
8. Promote Life-long Learning
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 Future Interfaces and Grand Challenges
(concluded)

9. Stimulate Rapid Interface Learning

10. Engineer New Business Models
11. Design Novel Input and Output Devices
12. Accelerate Analytic Clarity
13. Amplify Empathy, Compassion, and Caring
14. Secure Cyberspace
15. Encourage Reflection, Calmness, and
mindfulness
16. Clarify Responsibility and Accountability
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 Ten Plagues of the Information Age
Complex socio-technical systems requiring improved user
interfaces:
• Anxiety
• Alienation
• Information-poor minority
• Impotence of the individual
• Bewildering complexity and speed
• Organizational fragility
• Invasion of privacy
• Unemployment and displacement
• Lack of professional responsibility
• Deteriorating image of people
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 Strategies for Preventing the Ten
Plagues of the Information Age

• Human-centered participatory design

• Organizational support
• Job design
• Education
• Feedback, recognition, and rewards
• Public consciousness raising
• Legislation
• Advanced research

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 Conclusion

• The expectations that new devices will be universally

usable, and support creativity imply enough ambitious
research projects for a generation.
• The complex socio-technical challenges mentioned
above are the most appealing candidates for early
research, because the impact of changes could be so
large.
• If we are to provide novel services to diverse users, we
need effective theories and rigorous empirical research
to achieve ease of learning, rapid performance, low error
rates, and good retention over time, while preserving
high subjective satisfaction.
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