One Stop Solution (OSS)

USER MANUAL / TRAINING GUIDE

BY
NETGENBIZ (NGB HOSPITALITY SOLUTIONS)
OSS Workflow Overview
Login Page
Home Page
 OSS Tabs
Create New
Jobs

To view ALL
Pending &
View ALL reports Completed
(Customise & Jobs
Template)

Manage property
configurations
To maintain (Job Category,
user detail s & user Departments,
access rights Severity etc)
Where to Submit Job

Click to Submit
Job
Submit Job - 1 Date & Time
Will be auto
Generated to the
Moment
The Submit Job
Page is launched

Request Detail:
text box if there is
Television Remote Control is not working. any additional
Guest is frustrated. information
Please bring along spare batteries.

By default the
status of the job
will always be
Pending.
Submit Job – 2
REQUESTOR:
By Default it will be 'Guest', do
change if required.

Location:
By Default it will be
'Room', do change if
required
Room No:
Enter room number and
Guest name automatic
filled from PMS

Job Category:
Type in the key word
and select relevant
Job
Submit Job – 3

Check the box if the

submitter wants to be
notified after the job is
completed.

To select the job status:

Pending / Completed

Select the 'Submit' Button

to submit the job
Submit Job – 4

To set Scheduled Jobs

Select prefix Severity/

Escalations If needed
(default severity
should already be
tagged to the Job)
Where to see Job List

Click to see Job list

Job List
Sleepout Service Refuse Scheduled
DND Icon
Icon Icon Jobs Icon

Escalation Job Double click on any

Severity Icon acknowledged pending job when you want
Icon to make any updates
 Job List – Updates 1
More Details

Click to see any

media attachments
(Photo, Video ,
Sound recording)

Click Update
if you want
to update
any
information
 Job List – Updates 2

See what time Job

was Acknowledged

Re-send Alert
Delete Job
To Complete Job (From Console)
View all
Completed
Jobs

Step 1: Step 2:
Select Job Complete
Completed Job - 1
Select Date frame to see period
(by default it will show today’s
completed jobs)

Double click on any job to

see details
Completed Job - 3
See Job Done
details

Click to see any

media attachments Add/Update
(Photo, Video , remarks if there
Sound recording) is a need
Where to Submit Emergency Job

Click to Submit
Emergency Job
Submit Emergency Job - 1
Select location

Select Emergency

Add/Update
remarks if need to

Select group to
alert
(by default it will
automatically
appear according
to emergency)
Where to see Emergency Job List

Click to see
Emergency Job list
Emergency Job List
Select Date frame to see
period
(by default it will show
today’s completed jobs)

Click Emergency to see

respondents and details
 Emergency Job Respondents
Sent when Responded
Which user
when

See Submitted
by Click to see response
Where to see Reports

Click to Create
Click to Top 10 reports
Report at a
glance
 Top 10 Report at a Glance
Filter by Job
Category or
Job Type

Select
Department Select Period
(By default it
will show all
departments)
Compare against
previous month
Custom Report - 1

Select prefixed
Templated
Reports
 Custom Report – 2 (Data)
Select data Select Types of
fields you report
want to see
 Custom Report – 3 (Filter)

Click to select
filter

Check box
only for those Click to see
data you wish selections of filter
to filter
 Custom Report – 3
Click Save ONLY if you
want to save this
Name your report Template
report

Select report to
be “Group by”

Select report Export out into

to be in Excel format
which order
View it on
Web
Where to Submit Guest Feedback

Click to Add
Guest
Feedback