List of Outstanding Cr’s and functionalities.
Outstanding functions in assisted
channels .
Automated insurance pricing
Once-off charge API
Modify API
Insurance Upgrades – Helios (replace or Add)
Prepaid billing
Auto updates on OBF
Auto updates on Warranty exchange
Customer account ownership transfer
Auto triggers for upgrades
Warehouse – claims replacements
Blacklisting of devices
Tac codes automation - validation
Skew codes automation – pricelist
Ilula Waiver Report
Not yet active channels Reports related
MY MTN App Insurance reports dashboards
USSD iLula reports – Delivered. In review stage
Exceptions management reports across all
Whats’ up
systems
MOMO App Prefix update - 01 nov to 20 apr data.
Online store
Automated Helios reports
Kiosk - channel Automated Singleview reports
Automated Eppix reports
EBU applications- multi quote & app
Automated ATS reports
OMS – cash sales channel
Automated Siebel reports
Automated recons( Eppix Recon is Automated;
Helios - telesales & SME
SV recon needs to be delivered )
iLula – iUse; Irenew, iOperate Automated Helios reports
Chatbot
Automated CVM campaigns
OMS –cash sales EBU
1
Billing & integration systems and defects.
Name Status Major defects/main problems.
1 Eppix Active Involuntary cancellations of policies due to Post-pre migration & permanent deactivation; Zero charges; double vetting;
incorrect multi billing.
2 Single-view Active Zero charges; failed Remove from bill; failed Add to bill ; Lack of exception reporting and management on failed
transactions; misaligned Policy ID(prefix issues) between systems.
3 SOA Active Incorrectly applied validation rules; temporary storage of Insurance database; inability to sync manual overridden
applications, no reports on failed transactions.
4 SORB Active Lack of exception reporting and management on failed Add to bill & Remove from Bill.
5 Exceptions management on Not in place. Exceptions management & health checks processes not yet in place – IS ops responsibility.
all integration points.
6 Reports Not in place. Siyakhula indicated that they have no money to develop the requested reports; all other channels also do not supply
automated reports. Delivered currently in review stage

2
Acquisition channels’ availability and systems’ defects.
Name Status
1 Active.
2 Not yet available.
3 Not yet available.
4 Active.
Active.
5 Not yet available.
6 Active.
7 Not yet available.
8 Not yet available.
9 Not yet available.
10
11
Major defects/main problems.
Quotations failures( missing skew codes); Applications fallout; Delayed allocation of billing no, Missing info – Dealer codes,
sales person details, store details, insured MSISDN and Alternative number; lack of reports; Waiver form
Dealer codes for these channels not activated – Helios has no capability for multi-quotations and company administrator
approval. Waiver form
Dealer codes for these channels not activated - Extra API for allocating Billing MSISDN in a later stage will be required. Waiver
form
Quotations failures( missing skew codes); Applications fallout; Cancellations failure; Missing info – Dealer codes, sales person
details, store details, insured MSISDN and Alternative number; lack of reports; misaligned Policy ID(prefix issues) between
systems and incorrect substitution of policy ID with Quotation ID;
Quotations failures( missing skew codes); lack of reports. Policy update not available, claims status also partially available.
Compliance issue – co.za not proving debit order mandate form.
Customer journey design completed. Awaiting IS resource allocation.
Completed. Updated Waiver form to be part of OMS application process
Everything is manual, there is no system - capability for multi-quotations and company administrator approval is the main issue
in existing channels.
Not Yet Available
Customer journey design completed.
Not Yet Available
Not Yet Available
3
Projects
Products Active channels Not-yet active Active systems Not-yet active system.
Device Insurance Web, BRC, IVR My MTN App, CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, OMS Yellosure, Chatbot
USSD, EBU- web
Web, My mtn app; CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, Yellosure,
Excess buydown.
USSD, EBU- web, BRC, IVR Chatbot, SORB, SOA, Partner
systems, OMS
Cyber Sim Insurance. Web, My mtn app; CVM, MOMO, KIOSK,
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, MOMO, KIOSK,
Bill protector
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, USSD, KIOSK,
Yello Funeral Insurance & wills IVR

Web, My mtn app; CVM, USSD, KIOSK,

Yello Burial & repatriation
IVR
insurance.

Sanlam Life & Funeral Insurance. Web, IVR My mtn app; CVM
Travel Insurance. Web, My mtn app; CVM Web, my MTN App
Ayo insurance. Web, My mtn app; CVM, MOMO MOMO

Chatbot Web, My-MTN App, MOMO, KIOSK

All channels Helios, ilula, SV, Eppix, Yellosure,
Chatbot, SORB, SOA, Partner
Yellosure
systems, OMS