SJDM CORNERSTONE COLLEGE,

INC.

Participate in
Workplace
communications
BASIC COMPETENCIES
COMMUNICATING INFORMATION

Workers must be able to communicate information to

work effectively. Information is communicated in two
directions sometimes you receive information and
sometimes you convey it. You communicate regularly
with your employer or supervisor and your co-workers.
You might also communicate with customers and
suppliers, contractors, local government employees, or
other people from outside your workplace.
GATHERING INFORMATION FOR WORK

Every day, you have to gather information that you need

for your work. Some information comes from your
supervisor, co-workers, clients, suppliers and other people
you speak with each day. Some information, such as work
rosters, vehicle logbooks, or telephone messages, comes
in written form. You might also gather information from
your own observations by, for example, looking at a rain
gauge, or checking supplies of materials.
 INFORMATION SOURCES
RECORDING INFORMATION
ORGANISING WRITTEN INFORMATION
RECORDING INFORMATION ACCURATELY AND LEGIBLY

• LETTERS • LISTENING
• MEMOS • OBSERVING
• PLANS
• INTERNET WEBSITES
• NEWSLETTERS
• WORKNOTES
 COMMUNICATING WITH PEOPLE IN THE
WORKPLACE
• Communicating courteously and clearly
• Communicating face to face
• Observing and being observed
Choosing the right way to share information depends on the needs and interests of the other
person, not just on what you want to say. When sharing information:

DO DON'T
 stand or sit up straight • slouch
 make eye contact • look around
 smile and greet the other person read the newspaper & pretend you haven't
 listen and observe carefully noticed anyone
 speak clearly • interrupt or be distracted
 get straight to the point. • mumble
  • waffle.
 
 COMMUNICATING WITH PEOPLE IN THE
WORKPLACE
• Listening
• Speaking
what exactly you want to know What is the best way to ask what is the best time to ask.

• Responding to Inquiries
• Communicating by Telephone or radio
 GOOD INSTRUCTIONS ARE SIMPLE,
LOGICAL AND CLEAR.
Learning a new skill
Instructions can be used to teach someone a new skill. These are the 5 steps to learning a new skill:
• be introduced to the skill
• get to know it
• try it out
• get feedback on how you're going
• apply the skill

Clarifying instructions
You will often have to follow instructions and then pass them on to someone else. Sometimes the person giving the
instructions doesn't follow the five steps described earlier. This is when you should ask questions to find out how
you are going or to clarify what the instructions are.
Written instructions
• be clear, exact and logical • explain what to expect at each step
• be set out in the order in which they have to be
• be written to suit the person who will read them
done • be free of jargon and unnecessary technical
• be set out in small, manageable steps
terms
• have space between the steps to show that they
• include advice on safety and troubleshooting.
are separate
 Work groups
Many workplaces set up groups of workers to perform a certain job or achieve a particular goal. The
work group may be split up afterwards or given a new job or goal. The people who make up the
group may all be from the one section of the business with similar skills and qualifications, or they
may be from different sections.
Work groups can be set up for many different reasons. They could work on:

• shutting down equipment for annual
maintenance
• organising a revegetation program
• revising OHS guidelines
• planning a special event
• shutting down equipment for annual
maintenance
• organising a revegetation program
• revising OHS guidelines
• planning a special event

Your group discussions

• share information
• solve problems
• make decisions
• accomplish tasks.
For work groups to be successful, people have to communicate and cooperate.
 Structuring meetings
Meetings need a structure. Without structure, the discussion usually takes far too much time
without reaching any firm decisions. An agenda is used to give some structure to a group discussion.
An agenda lets people know what the meeting will be about so that they can think about it before
they come. It makes sure that everything necessary is included for discussion and nothing gets
forgotten at the meeting. During the meeting, it keeps the discussion on track.
Formal meetings
A typical agenda for a formal meeting includes the following items:

• opening
• welcome and apologies
• minutes from the previous meeting
• business arising from the minutes
• correspondence, inwards and outwards
• business arising from the correspondence
• 'reports ‑ financial and subcommittees
• general business
• other business
• date, time and place of next meeting
• close.
 Informal meetings
Informal meetings also need an agenda, although it might be much simpler than the one shown
above. It should include opportunities to discuss:

• the purpose of the meeting

• What has happened so far
• What problems still need to be addressed
* how the work group will achieve its goals.

Obligation of work group members

As a member of a work group, you have an obligation to:
• attend meetings
• participate to the best of your ability
• behave courteously towards other
members of the group
• comply with meeting decisions
• carry out instructions decided at meetings
* keep sensitive matters confidential.
OUR STORY

HOW IT STARTED
Presentations are communication tools that can be used
as demonstrations, lectures, speeches, reports, and
more. Most of the time, they’re presented before an
audience.
WORK PHILOSOPHY

STRENGTH-BASED

Presentations are communication tools that can be

used as demonstrations, lectures, speeches, reports,
and more. Most of the time, they’re presented
before an audience.
CORE MISSION
TO EMPOWER AND
ILLUMINATE

Presentations are communication tools that

can be used as demonstrations, lectures,
speeches, reports, and more. Most of the
time, they’re presented before an audience.
ACHIEVEMENTS
INNOVATING SINCE 2009

Presentations are communication tools that can be

used as demonstrations, lectures, speeches, reports,
and more. Most of the time, they’re presented
before an audience.
 PRODUCTS AND SERVICES

Online Courses Exam Reviews Creativity Aptitude Brain Training

Coaching Testing
HIGHLIGHTS

INCREASED CUSTOMER BASE

Presentations are communication tools that can be
used as demonstrations.

OPENING OF NEW BRANCH

Presentations are communication tools that can be
used as demonstrations.
 OVERALL 50

PERFORMANCE
40

30

20

MONTHLY TRACKING
10

Presentations are communication tools that can

be used as demonstrations, lectures, speeches,
reports, and more. 0
Item 1 Item 2 Item 3 Item 4 Item 5
SURVEY Item 5 Item 1 Item 5 Item 1

RESULTS
20% 20% 20% 20%

Item 4 Item 2 Item 4 Item 2

20% 20% 20% 20%

Item 3 Item 3
20% 20%

FAVORITE REASONS FOR

PRODUCT USING
RATINGS
97%
OF USERS AND CUSTOMERS WERE
SATISFIED.
 Customer Process

GATHERING EXPERIMENTING COMMITTING

Presentations are tools that can Presentations are tools that can Presentations are tools that can
be used as demonstrations. be used as demonstrations. be used as demonstrations.
 Reviews

CHESCA CLARKE FIONA LUGOS FABIAN ALEXAN

UX Designer Law Student Chief Executive
Presentations are tools that Presentations are tools that can Presentations are tools that
can be used as demonstrations. be used as demonstrations. can be used as demonstrations.
 Popular Areas

TECHNOLOG PERSONAL BUSINESS SCIENCE

Y DEVELOPME AND
Presentations are Presentations are
NT MARKETING
communication tools Presentations are Presentations are communication tools
that can be used as communication tools communication tools that can be used as
demonstrations, that can be used as that can be used as demonstrations,
lectures and more. demonstrations, demonstrations, lectures and more.
lectures and more. lectures and more.
LOOKING TO
THE FUTURE
PLANS FOR 2020
 UPGRADE PRODUCTS
MAJOR Presentations are communication tools that can be used as
GOALS demonstrations.

INCREASE ONLINE PRESENCE

Presentations are communication tools that can be used as
demonstrations.

COLLABORATE WITH MORE COMPANIES

Presentations are communication tools that can be used as
demonstrations.
 CURRENT SALES
Presentations are communication tools.

TARGET SALES
Presentations are communication tools.
Presentations are
tools that can be used
as demonstrations,
lectures, speeches,
reports, and more.
 MILESTONES

AI GYJ CORPORATE BAX EDUCATION

UPGRADE TECHNOLOG TRAINING UNIVERSITY AWARDS
Y
Presentations are Presentations are Presentations are Presentations are Presentations are
tools that can be tools that can be tools that can be tools that can be tools that can be
used as lectures, used as lectures, used as lectures, used as lectures, used as lectures,
speeches, reports, speeches, reports, speeches, reports, speeches, reports, speeches, reports,
and more. and more. and more. and more. and more.
 In a Nutshell
Presentations are communication tools that can be used as demonstrations,
lectures, speeches, reports, and more.
 COMPANY PHOTOS
Presentations are communication tools that can be
used as demonstrations, lectures, and more.
 THE PRESENTE RS
SANDRA MARIA JOHN FOROUX
DERMENDZY NETHERCUTT

Chief Executive Director of Audit Head of Technology

Officer
 MAILING ADDRESS
123 Anywhere St., Any City, State,
Country 12345
REACH OUT

EMAIL ADDRESS
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PHONE NUMBER
(123) 456 7890
Free
Resources
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REPORT OUTLINE

POINTS FOR DISCUSSION

About the Company
Highlights from the Previous Year
Facts and Figures
Major Goals for 2020
Summary
The Presenters