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Why India???
‡ As per the Travel and Tourism Competitiveness Report 2010
by the World Economic Forum, India is ranked 11th in the
Asia Pacific region, moving up three places on the list of the
world's attractive destinations.

‡ It is ranked the 14th best tourist destination for its natural

resources and 24th for its cultural resources, with many
World Heritage sites, both natural and cultural, rich fauna,
and strong creative industries in the country.

‡ India also bagged 37th rank for its air transport network. The
India travel and tourism industry ranked 5th in the long-term
(10-year) growth and is expected to be the second largest
employer in the world by 2019.
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: Identifying the issue

: Pinpointing the actual problem

: Determining what can be done

: Establishing the team

: Creating the action plan

: Monitoring accountability

: Making an impact
 Forces of change
· External forces
technology
market
competitors
workforce

· Internal forces
Reinvention
Continuous improvement
Reengineering
 PDCA Cycle
‡ Plan
‡ Do
‡ Check
‡ Act

· Î

 

Minimum possibility of errors

On time corrective actions

Optimum utilization of time

Improved productivity
Aurt Lewin model for change

· It involves getting to a point of understanding that change is

necessary, and getting ready to move away from our current comfort
zone.

·People are 'unfrozen' and moving towards a new way of being.

·People form new relationships and become comfortable with their

routines.
 Our change agent

‡ A core team comprising of :

managers from both USA and India.

: Advantage:
‡ Efficient management of cultural diversity
‡ Benefits from two different management
styles
‡ Fusion of different lifestyle, Attitude and
Culture
‡ Essence of change will be retained.
Technological change

MANUAL AUTOMATION
 Things to be changed
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‡ 


:
Is wide-ranging software suite comprise of integrated modules for various
operations of hotel management. Hotel hospitality software has all the features
required to run hotel, property management, motel and guest house business.
Ë Use the once entered records for life time for the repeated customers.
Ë Better option for expensive CRM (Customer Relationship Management).

‡ WI FI

‡ Biometrics

‡ Waste management system

‡ ERP (optimum utilization of resources)

Behavioral change

Customer satisfaction Customer Delight

Oppression
Excessive rules, Empowerment
Constraints and bureaucracy
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‡ Fast Turnaround

‡ Doctors on call

‡ Free fruits and mineral water

‡ Access to major airport VIP lounge

‡ Customized Rooms
 Structural change

‡ Indian management Indian and USA

(Joint Management)

‡ Non transparent Transparent

 Cont«
· Structure
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(USA & INDIA)

Head Head Head Head

Front office food & sales maintenance
beverage &
accounting
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