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E-commerce platforms like Swiggy and Zomato have expanded delivery of essential goods during lockdown. PhonePe also launched new features enabling home delivery of groceries and contactless payments. Experts say click-and-mortar, which combines online and offline operations, will be key for businesses to survive. While e-commerce focuses on external online sales, e-business uses internet technologies to improve internal efficiencies and increase customer value. Components of successful e-business include CRM, SCM, and ERP systems.
E-commerce platforms like Swiggy and Zomato have expanded delivery of essential goods during lockdown. PhonePe also launched new features enabling home delivery of groceries and contactless payments. Experts say click-and-mortar, which combines online and offline operations, will be key for businesses to survive. While e-commerce focuses on external online sales, e-business uses internet technologies to improve internal efficiencies and increase customer value. Components of successful e-business include CRM, SCM, and ERP systems.
E-commerce platforms like Swiggy and Zomato have expanded delivery of essential goods during lockdown. PhonePe also launched new features enabling home delivery of groceries and contactless payments. Experts say click-and-mortar, which combines online and offline operations, will be key for businesses to survive. While e-commerce focuses on external online sales, e-business uses internet technologies to improve internal efficiencies and increase customer value. Components of successful e-business include CRM, SCM, and ERP systems.
online food ordering and delivery platform, has expanded its service to every part of the country. Like Zomato, Swiggy has partnered with several brick-and-mortar stores to deliver essential products to people. The service is available on the Swiggy food delivery app.
PhonePe launched new
features on the “Stores” India lockdown: section of its app to enable Wondering how to buy home delivery of groceries essential items? Here are and essentials and contact- 5 apps that provide less payments for its users. doorstep delivery “Click-and-Mortar will become the only means of survival.” John Chambers, Cisco Systems There is the distinction between online selling and using the internet to facilitate business processes. E-commerce Vs E-business • E-commerce is selling things online, and is externally focused. • E-business means using the internet and online technologies to create operating efficiencies, and therefore increase value to the customer, it is internally focused. • Integration of planning, sourcing, manufacturing, management, execution, and selling using IT infrastructure.
The terms e-commerce and e-business are often misused and
interchanged, but it is important to understand the difference. Think……………………. • In 1999, Ford Motor Co. taken decision of e-commerce and created a division specifically for e-commerce initiatives, offered direct-from- factory ordering. Today, after a $50 million lost investment, Ford is concentrating on improving IT infrastructure to support online design and production tools. • General Motors also launched an e-commerce initiative called e-GM, creating a new division. After a failed online sales venture with its dealers, the company is now focusing its e-business and IT efforts on supplier performance evaluation processes and improved communication. • DuPont, Levi’s, and Dillard’s are three companies who have recently adopted online network tools which allow them to increase supply chain efficiency. By this 80% of the final product cost is determined at the beginning of the design process when materials are selected.
• Success in e-business is collaboration.
Is e-commerce should be a business model in itself?
• It may be viewed as an additional channel through which transactions
can be supported and facilitated. • Concentration on e-business and building internal systems to improve internal process efficiencies may be a better option.. Components of E-business • CRM: customer relationship management (CRM) is a customer service that focuses on building long-term and sustainable customer relationships that add value to both the customer and the company. • It is a company-wide strategy that brings together information from all data sources within an organization and externally as well to give information about each and every customer on real time basis. • The goal is to reduce costs and increase profitability while providing customer satisfaction SCM • Every small business has a supply chain, the network of vendors that provide the raw components that are needed to make a product or deliver a service. • The management of this network is known as supply chain management (SCM). • SCM is about efficiently and effectively improving the way that a company finds those raw components and then delivers the product or the service to the customer. Enterprise resource planning (ERP), • integrating all departments and functions across a company (sales, marketing, human resources, finance, accounting, production, engineering, etc.) into a single computer system that can serve the particular needs of each department. • The objective is to provide information quickly and efficiently to those who need it. • Small businesses have many vendor choices for ERP systems. E-commerce • The moment that an exchange of value occurs, e-business becomes E- commerce • It is the revenue generator for businesses that uses internet to sell their goods and services. • Some small businesses rely on the Internet to grow and survive. E-commerce E-business • Work with commercial • Works with all sort of transactions transactions from vendors, suppliers, customers etc. • Buying selling from end • Focuses of business process, including customers using internet. e-commerce as an one process. • E-commerce can be handling • E-Business involves lot many just only with a proper website processes like customer relationship and internet connectivity. management, enterprise resource planning which helps to communicate • E-commerce is subset of e- with the different business process. business • E-business is super set od e- commerce.