1. What causes the employee feel dissatisfied at the workplace?

• According to Hoppock (1935), job satisfaction is defined as a blend of mental, physiological, and natural circumstances that
enable employees to speak honestly about his/her satisfaction toward the job that they hold in the organisation.

• Job dissatisfaction refers to unhappy or negative feelings about work or the work environment.

Negative
Feelings

Negative Negative
Thoughts Behavior

Decreased
productivity
and job
satisfaction
2. Managers should do everything to enhance the job satisfaction of  employees.
Would you agree or disagree? Support your answer.

What Managers should do? Outcomes of job satisfaction

• Create healthy and productive work
environment
• Communication with employees
• Offer opportunities for learning
• Give frequent feedback
• Foster relationships at work
• Empower and encourage employees
• Higher productivity
• High standard of performance
• Reduce absenteeism
• Helps to create a better working
environment
• Improving customer satisfaction
• Faster and sustainable growth
3. Positive attitudes can create employee job satisfaction. State your opinion and example to
substantiate this assertion.

Positive attitude leads to

• Good leadership Practices
• Good manager relationship
• Recognition
• Advancement
• Personal growth
• Feedback and support
• Clear direction and objective
 4. Do you think Simon can stay longer in Bank X? Why?

In our opinion, I think Simon cannot stay longer in Bank X because

• Simon has the habit of
claiming others work
as his personal
achievement.
• He often fails to
acknowledge the staff
that did the job, and
claims the rewards
offered by the top
management for
himself.
• Simon also penalized • A manager cannot • lack of concern
Alex by taking away control the displayed by the
his promotion, subordinate’s thoughts manager, who thinks
increment and bonus; and opinions, as well that he is right, and
leaving the employee as penalize an nobody can question
to work under employee. him.
pressure.
• Managers should
cultivate positive
thinking, constructive
opinions, and ideas to
sustain the workplace
culture and improve
the leader-member
exchange relationship
 Simon’s negative attitudes on Alex’s job dissatisfaction

Simon's Negative Attitudes

The information I get about my work is
used to criticize people more than to
improve operations.

10% When a mistake is made, the style is

20%
“criticize first and get the facts later.”

10% An employee here is usually wise to hide

mistakes from management since his future
may be at stake.
60%
Continually find things to complain about
and exaggerate the seriousness of Mr. Y’s
mistakes
 Simon’s negative attitudes on Alex’s job dissatisfaction

Alex's Job Dissatisfaction The information I get about my work is

used to criticize people more than to
improve operations.

10% 10% When a mistake is made, the style is

“criticize first and get the facts later.”
20%
An employee here is usually wise to hide
mistakes from management since his future
may be at stake.
50% 10%
Continually find things to complain about
and exaggerate the seriousness of Mr. Y’s
mistakes

Immediate supervisors' trust in fellow co-

workers
5. How Simon’s negative attitudes affect to the employee’s job dissatisfaction?

• Decreased Productivity
Results • Negative Impacts on
Employees
• Decreased Job Satisfaction
• Negative Perception on
Manager
6. Why is resistance so important in organizations? Discuss briefly and relate to the case study.

Main purposes of changes

• to bring improvements to overall business processes
• an adapting the ongoing changes in the environment

Resistance by employees
• Poor Communication
• Lack of understanding of the vision and the need for changes
• Comfortable with the status quo and fear of the unknown
• Fear of Job Loss

Resistance by managers
• Loss of power and control
• Overload of current tasks, pressures of daily activities, and limited resources
• Lack of skills and experience in managing the change effectively
• Fear of job loss
7. What kind of change strategies should this organization adapt to turn around its performance and
move to a greater height?

• Give time to adjust

• Work with an open mind
• Give employees appropriate leadership or motivation training
• Build a typical corporate culture
• Focal point for performing employees
• Give satisfactory opportunities for growth and promotion
•  
Two way communication enhances employee engagement
• Possess a strong feedback system
• Being a Manager in any company that are important on behaviour and attitudes.
• It concern about how you doing good vibes or bad vibes to employers and employees.
• Positive attitude strain good employees, negative attitudes make the company have lost
their employees and also companies productivity. Employees will practice good
performance, acknowledgementto their manager who have practice positive attitudes.
Negative manager only making theiremployee quit.Simon’s negative attitudes affect the
whole company employee’s job dissatisfaction. Twentyemployee resigned because of his
attitude and character caused job dissatisfaction amongemployees. One of the serious
cases of Simon that he had a bad habit of claiming other worksas his personal
achievement. Employee pay attention to work hard, treat company as family,always do
over time. They are supposed to share their achievement together. Simon on thisbad habit
causes employees not willing to work for company, losing motivation
Mr. Simon
• Negative attitude of annoys and disappoints employees (Simon, being free to display his
negative attitudes in any position, affects the employees working moods, hence, demotivating them and causing job
dissatisfaction.)

• Negative Feelings
• Negative Behavior
• Negative Thoughts (acceptable to a certain level as it enables a manager to observe employee every day and
every time to identify their fault In certain events, negative thoughts can grow into negative feelings, which in turn may
result in managers hurting their subordinate by sending e-mails to HR requesting for actions against small mistakes.
childish attitude makes employees uncomfortable with their manager)

• Taking away promotion, increment, and bonus ; leaving the employee to

work under pressure
 1. What causes the employee feel dissatisfied at the workplace?

Job dissatisfaction refers to unhappy or negative feelings about work or the work environment.

Mr. Simon
• Negative attitude of annoys and disappoints employees (Simon, being free to display his
negative attitudes in any position, affects the employees working moods, hence, demotivating them and causing job
dissatisfaction.)

• Negative Feelings (Taking away promotion, increment, and bonus ; leaving the employee to work under
pressure)

• Negative Behavior (criticize first and get the facts later)

• Negative Thoughts (acceptable to a certain level as it enables a manager to observe employee every day
and every time to identify their fault In certain events, negative thoughts can grow into negative feelings, which
in turn may result in managers hurting their subordinate by sending e-mails to HR requesting for actions against
small mistakes. childish attitude makes employees uncomfortable with their manager)
 4. Do you think Simon can stay longer in Bank X? Why?

In my opinion, I think Simon cannot stay longer in Bank X because

• Simon has the habit of • Simon also penalized • A manager cannot • lack of concern
claiming others work Alex by taking away control the displayed by the
as his personal his promotion, subordinate’s manager, who thinks
achievement. increment and bonus; thoughts and that he is right, and
leaving the employee opinions, as well as nobody can question
• He often fails to to work under penalize an employee. him.
acknowledge the staff pressure.
that did the job, and • Managers should
claims the rewards cultivate positive
offered by the top thinking, constructive
management for opinions, and ideas to
himself. sustain the workplace
culture and improve
the leader-member
exchange relationship