What Does it Mean to

Supervise?

Everyone Please write one line

on it & we will discuss
 What Does it Mean to Supervise?
2 To have charge and
direction of a particular
work unit.

2 To direct or oversee a
person, group,
department, organization,
or operation.

2 To assign and inspect the

performance of workers
or work; to superintend.
 §


›

2 îocus on their specific job skills
and do the work
2 Work on specific priorities
2 Contribute to the unit's success
2 îocused on the quality of their own
work
2 Normally works a specified number
of hours
2 Receive information from others
2 Be personally motivated and
satisfied
2 Be an effective team member
2 Have a good attitude but can ͞get
away͟ with having a bad attitude
from time to time
 
2 îocus on supervising people and
ensure work gets done
2 Involved with multiple priorities
2 Contribute to the entire
organization's success
2 îocused on the quality of the entire
team's work
2 May be required to work over-time to
ensure work gets done
2 Share information and knowledge
with others
2 Motivate and develop other
employees
2 Be an effective team builder
2 Maintain a positive attitude even
when circumstances
would make it easy to
be negative
 As a Supervisor:
]ou are part of the management team.

]our people are your most important resource.

Supervision is primarily a matter of

relationships.

Supervision is a process.

Supervision requires leadership by example.

 Supervisor Stands for͙͙͙͙

S U P E R V I S O R
 Understanding
Smart

Recognize
Y
Y Enthusiastic
Supervisor
Observer
Reinforcement

Skillful Vision
Intelligent
Ñ
 

S= Specific
M= Measurable
A= Attainable
R= Relevant
T= Time-specific
 Basic Organogram
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It is the responsibility
   

 
of a manager to create 

     
 
a bridge between the  


Assistant Manager &






 
Head of Operations.

Y  
Managers play the key role
in any operations because
they are the point of
 
communication from both
side.
 What Makes Supervisor Important?

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Attributes a Manager Should Have:

 
 


 



 

 


 




   
 
 



 
 


 
  


Skills a Manager Should Have:

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 Management Refers to


 
     

 
 



 
 


 




  





 
 

 

 



  
 


 
 

 
 


  

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 Management Refers to Cont͙..
ÿeading
   
   

 


  




       
  



 

 
 

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Controlling, or coordinating
 

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 Responsibility of a Manager
Assign work: 

  
 
     
   



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Evaluate Performance% &

    

 
  

  



    
 
 


 


 


 
    




   

  
 
   
    


      
  


 
 
 
 


   
     

 

  

  
 
 Responsibility of a Manager Cont͙..
Reward Performance:     




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Taking Care of Employee Needs:

 
 
  
  
  
 


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Resolve Complaints: ½   



 



     

 
 
 

   


  

  




 


  
 


  


 

 

 Responsibility of a Manager Cont͙..
Training: Y  

     
   

 

    
 
   
  

    
 


Additional Responsibilities% 



 


  

  

 


   


  
    
  
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Employee Safety :     

 

 
  



 
  
  
  
 




 



 


  


 
  
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Why do we monitor staff/employee?





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What is leadership?
ÿeadership is an influence relationship
among leaders and collaborators who
intend real changes that reflect their
mutual purposes.
 Characteristics of leadership?

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*****
The îour Dimensions of Communication
of a ÿeader

2 Building Trust

2 Sharing Knowledge

2 Providing îeedback

2 Walking the Talk

¦uilding Trust

Trust is the core of effective supervisory-employee

communication.

How can you build trust?

Sharing Knowledge
What knowledge needs to be shared?
Provide Feedback
Employees need to know exactly what is required of them.
Employees need to know how they are doing.
Dimension of Communication Cont͙͙͙.

Characteristics of Effective Positive îeedback

A Sincere
A Quick
A Specific
A Often

Walk the Talk

ü Be a role model
ü Remember that everything you do counts .
ü Questions?
 Y
 

Motivate Employee According to Need
ü 
   

ü 
 

 

ü  


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Motivation People with Existence
Needs
ü

   
ü +
 

 
   
ü   
,     
ü Y 


ü 
  

  


Motivating People with Relatedness Needs
ü Y
 
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ü -    
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ü       
 
 
ü  
 


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ü -    
ü 
  


 




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Motivating People with Growth Needs
 
   



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How Do you Know When Staff and
Employees are De-motivated
2
  

2
  
2 
2     

2 
    
2  
2  
Please everyone write one reason
why staffs become Demotivated

!!!Any Real ÿife Scenario!!!

Why Do People Become De-motivated
ü /
   
ü & 
ü /
   
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ü 

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Manager͛s Team Management Proficiency
Allow the needs of your team to coincide with the
needs of your organization. 0
   
     
 
 
   





  
 

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Reward good behavior.  
 
    


  




 
 
   
  


   

  
 
 

Set the example. 1 

     
  

 
   
Develop morale and esprit de corps. 

  







 
 
   
   
  


   

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Allow your team to be part of the planning and

problem solving process. 
 
     



  
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ÿook out for your team.      

       


  


       


   

       
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Make their jobs challenging, exciting, and meaningful.



  
  


 
 
 


 



 
 

     
 
  


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Counsel people who behave in a way that is counter to
the company's goals.    
  

 


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 Steps for Effective Counseling
âIdentify the problem. Ensure you get to the heart of the problem.
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îive Whys &      


   
  

  

   

  
   
 

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Steps for Effective Counseling Cont͙
âAnalyze the forces influencing the behavior. (    


 
   
    

  

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âPlan, coordinate, and organize the session. (    


    


 
         
    
 

âConduct the session using sincerity, compassion, and kindness.



 
 
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Steps for Effective Counseling Cont͙
âUsing all the facts, make a decision and/or a plan of action to
correct the problem.   
  
  



 
   

 

âAfter the session and throughout a sufficient time period,

evaluate the worker's progress to ensure the problem has
indeed been solved.
 Keep strong relationships
    
 
 
& 
 
  




 
 
 
  
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Closing Challenge
   

  

  

 

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