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IOPS 311

Study Division A: Study Unit 1

What is Organisational Behaviour?

Dr J Bosman
What does an Industrial Psychologist do?
• Improving workplace performance, productivity • Organisational Development interventions
and efficiency
• Organisational structure
• Involved in safety and ergonomics
• Conflict resolution
• Research and data analysis to solve problems
• Use psychological principles to solve problems
• Supervision of interns
• Recruitment, selection, psychometric testing • Consumer psychology
• Policy development and implementation • Aligning human capital management to
• Improve wellness, well-being and quality of work organisational strategy
life • Employee working styles
• Change management • Management/Leadership styles
• Training and development • Organisational culture/climate
• Performance management
• Assist management with decision making
• Career related counselling
• Diagnose workplace issues
• Improve attitudes and behaviour in the workplace
• Employee/leadership relationships
Module structure
Study Unit structure
The importance of interpersonal skills
The top employers to work for in South Africa in 2018 according to the Top Employers
The importance of interpersonal skills

Positive social relationships amongst colleagues and

supervisors associated with:

- High levels of job satisfaction

- Lower levels of stress at work

- Lower intentions to quit

The importance of interpersonal skills

In today’s competitive and demanding workplace, managers

cannot succeed on their technical skills alone, they also have
to have good people skills

What managers do

• Manager: Get things done through other people. They make

decisions, allocate resources and direct activities of others to attain
• Organisation: Managers do their work in an organisation, which is a
consciously coordinated social unit, composed of two or more
people, that functions on a relatively continuous basis to achieve a
common goals or set of goals
What managers do

Lead Control

Organis Manageme
e nt functions

What managers do


Interpe Inform Decis

rsonal ational ional
Figurehead Monitor En tr ep reneu r
Dist ur bance h an dl er
Leader Disseminator R eso u rces allo cato r
Nego ti ato r
Liaison Spokesperson
What managers do

Tech Hum Conce


nical an ptual
What managers do

MANAGEMENT ACTIVITIES – Luthans and associates

asked Do managers who move up the quickest in an
organisation do the same activities and with the same
emphasis as managers who do the best job?

Traditional Human resource

Communication Networking
management management
• Decision • Exchanging • Motivating, • Socialising,
making, routine disciplining, politicking,
planning, information, managing interacting with
controlling processing conflict, outsiders (19%)
(32%) paperwork staffing, training
(29%) (20%)
Please make sure that you are able to
distinguish between
• Management functions (Plan, lead, organise, control)
• Management roles (interpersonal, informational, decisional)
• Management skills (technical, human, conceptual)
• Management activities (traditional management, communication,
human resource management, networking)
Organisational Behaviour
Organisational Behaviour (OB)
A field of study
that investigates the impact
that individuals, group and structure have
on behaviour within organisations,
for the purpose of applying such knowledge
toward improving an organisations effectiveness
Complementing intuition with systematic
study Looking at relationships,
attempting to attribute
causes and effects and
drawing conclusions based
on scientific evidence

A gut feeling not

The basing of necessarily
managerial decisions supported by
on the best available research
scientific evidence
Disciplines that contribute to the OB field
Studies from social psychology
Historical development in the OB field
There are few absolutes in OB
Challenges and Opportunities for OB
• Responding to economic pressures
• Responding to globalisation
• Increased foreign assignments
• Working with people from different cultures
• Overseeing movement of jobs to countries with low-cost labour
• Managing workforce diversity
• Improving customer service
• Improving people skills
• Stimulating innovation and change
• Coping with temporariness
• Working in networked organisations
• Helping employees balance work-life conflicts
• Creating a positive work environment
• Improving ethical behaviour
Model: abstraction of reality, a simplified representation of
some real-world phenomenon
Individual assignment – due 08 March 2019
1. Explain the concept ‘evidence-based practice’ and how it is relevant to
the field of Industrial Psychology. (10)
2. Explain the role of the Industrial Psychologist in promoting/advancing
evidence based practice in the field of Industrial Psychology. (10)
3. Create a case study of a typical scenario that an Industrial Psychologist
may have to deal with. Explain how an Industrial Psychologist would
approach and deal with the matter in an evidence-based manner. (10)
4. Discuss the role of the Industrial Psychologist in the Fourth Industrial
Revolution. (10)
5. Explain what is Brexit and provide an opinion on whether you believe it
has an impact on the field of Industrial Psychology.(10)