Академический Документы
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KP HealthConnect
Terhilda Garrido
VP Health IT
Transformation/Analytics
March 7, 2011
HARVESTING
VALUE
HIT Transformation / Analytics – National Quality & Care
Delivery Excellence
About Kaiser Permanente
KP HealthConnect
Web Access Portal / kp.org
Ancillaries Care Delivery Core Health Plan Finance
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The After Visit Summary – an example
of consistent, reliable care services
Past Visit Information
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Patient portal – Successful
with patients!
• 3.4 million registered users
• 52 million sign-ons
• 10 million secure emails
• 25 million tests viewed
• 6.8 million Rx refills orders
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Zhou, Yi Yvonne; Garrido, Terhilda; Chin, Homer; Wiesenthal, Andrew; Liang, Louise, “Patient access to an electronic health record with secure messaging: impact on primary care utilization,” The American Journal of Managed Care, Vol 13:418-
424, July 2007.
Zhou, Yi Yvonne; Kanter, Michael H; Wang, Jian J; Garrido, Terhilda, “Improved Quality at Kaiser Permanente Through E-Mail Between Physicians and Patients,” Health Affairs, Vol 29, No 7 (2010); 1370-1375.
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Internal KP study, “Harvesting Value: Early Findings from Kaiser Permanente HealthConnect™” presented to Center for Information Therapy by T Garrido, C Serrato, J Oldenburg (1/15/2008)
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Patient Empowerment
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PHR Registration by Age
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KP MyHealth Manager Registration by
Race / Ethnicity
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Patient Empowerment
• Populations
with less
education
benefit more
from a PHR
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Increased operational efficiencies
& cost-savings
A nationwide survey conducted in 2010 by the California HealthCare
Foundation found that people with a household income of less than $50K and
also people with an education that is lower than a college degree feel more
connected to their MD with the use of personal health records when
compared to all users of PHR.1 These groups also reported that they asked
more questions than they would before the use of PHR to a greater extent
than all the users of PHR.
This has large potential benefits because HIT seems to offer more to these
traditionally underserved populations, which could potentially equalize health
outcomes. This, coupled with the survey finding that Latinos, African
American men, and Asian Americans show more interest in health
applications than all adults in the United States, could mean that there is
much opportunity in HIT.
1
Undem, Tresa. Consumers and Health Information Technology: A National Survey. Publication.
California HealthCare Foundation, Apr. 2010. Web.
http://www.chcf.org/~/media/Files/PDF/C/ConsumersHealthInfoTechnologyNationalSurvey.pdf
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Beginning of KP journey….
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