Amity Business School

DISTRIBUTION & LOGISTICS

MANAGEMENT

Prepared by:
Nitesh Dhankhar
& Pooja Seht
 Amity Business School

GATI’S Mission in terms of development of Business

GATI’s commitment is to be a
type of business which is
different from others and to
play a distinctive role in the
marketplace.
 Highlights of gati Amity Business School

• A pioneer and a leader in Express Distribution &

Supply Chain Solutions.
• Youthful, trendy and market driven, Gati is ready to
take up new challenges.
• Gati’s first of its kind offers and services have created
benchmarks in the industry.
• The new mechantronic Express Distribution Centres
have revolutionised logistics and distribution systems
across the country.
• Gati’s Domino Discipline has revolutionised the way
Gati works and has aligned everyone in Gati towards
one goal: Customer Delight.
 Amity Business School

GATI:WHAT MAKES IT A CLASS APART

On - time departure of vehicles irrespective of capacity

utilisation
Assured date of delivery
Door pick - up and door - delivery, absolutely hassle - free
Weather - proof containerised vehicles for safe movement
One - time lock for tamper - proof transit
Online track and trace facility to trace your cargo
Physical proof of delivery option
e – billing
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About GATI…

Gati is
characterized
by its:

Speed Reliability Discipline

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Concerns of GATI LTD

• The key issues include….

-Customer Satisfaction.
-Ability to give right service at right time.
-Product /service Presentation.
-Traffic Building.
-Layout of the services.
-Keeping Pace With Technology.
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Gati’s Zones…

• EAST  KOLKATTA
• WEST  MUMBAI
• NORTH  DELHI
GATI is divided • SOUTH  SECUNDERABAD
into 5 Zones • CENTER  INDORE
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GATI’s dedicated Team

 2750 Trained Professionals

 1200 Gati Associates
 500 Vendors

 1200 Trained Handlers

 1500 Trained Drivers
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Coverage
Coverage in a month:
Carries 20,000 tonnes of Express cargo
Carries 1.2 million packages
Carries 300,000 Shipments
Carries 700 tonnes of Priority cargo
Covers 3 times the distance of all National Highways.
Gati’s manpower Amity Business School
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Products and Services of GATI Ltd.

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Express (Surface)
• Today, Gati has become the face of Retail
Express Cargo.
• Providing quality service and value for
money.
• Over the years Gati has gained expertise
in handling various industry verticals-
healthcare/clothing/white goods/
electronics/engineering/IT/Telecom/high-
value/ cargo, etc.
• Gati has more than 2,000 vehicles at its
disposal which cover 3,20,000 kms. per
day.
 Priority (Air)
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• Gati Priority is the result of an exclusive tie-

up with Indian Airlines, the largest airline
network in India.
 strategic alliance with Indian Airlines
 Assured space on IA flights
 24-72 hour Service
 Flexible Pickup & Delivery Options
 Containers & Pallets for Safety & Security
 Same day service to select destinations.
 Multimode network - Air & Surface
 Amity Business School
GATI AIR EXPRESS
Next Day Before noon delivery
locations Next day delivery Locations

• DELHI • GHAZIABAD LUCKNOW

• CHANDIGARH AGRA
• NOIDA • JAMMU SRINAGAR
• GURGAON • GOA PUNE NASIK
• FARIDABAD • VAPI BARODA
• MUMBAI • COIMBATTORE COCHIN
• TRIVENDRAM PONDICHERRY
• AHMEDABAD • MYSORE TIRUPUR
• NAVI MUMBAI • HOSUR
• HYDERABAD GUWAHATI
BUBANESHWAR
• BANGALORE • PATNA SILIGURI
• CHENNAI • INDORE BHOPAL
• NAGPUR RAIPUR
• KOLKATA
 International Amity Business School

 Gati has extended its horizons in the Asia-

Pacific & SAARC countries. Gati has opened
offices in Singapore, Hong Kong, China, Sri
Lanka, Nepal and Myanmar to strategically
focus on India-centric business
• Freight Forwarding in Air & Sea shipment.
• Strategic tip-up with Global player.
• Coverage of more then 200 countries.
• More then 500 pick-up point in India.
• Custom Clearance Services.
• Door to Door, Port to Port Services.
 Zipp Amity Business School

 Express Courier Services.

 All Metro with committed “ AM ”delivery.
 Web Base Track ‘n’ Trace facility.
 Mass Mailing Solution.
 Pre-Paid envelop.
 Air Parcel Services.
 Holiday delivery
 It provides your own choice of price, and
 Transit time options
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GATI SAVER

• An affordable surface product especially

designed for your non-commercial packages.
• It makes easy to send non-commercial
personal / corporate gifts, news magazines,
catalogues, directories, study materials &
brochures across India.
• Flat rate of Rs. 89 per package (up to 4 kgs)
 Coast to Coast Amity Business School

• Gati Coast to Coast (CTC) is Gati's shipping

division. Set up way back in 1986, the CTC vision
was to become the preferred service provider for
all sea bound cargo in the Bay of Bengal,
Andaman Islands and Malacca Straits.
• In the two decades of its existence, Gati CTC has
followed this vision with diligence and
determination and has emerged as a complete
solutions provider for the Indian seas.
• 4 vessels providing liner service between Chennai-
Andaman islands - Chennai & Chennai- Yangon-
Chennai.
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VALUE ADDED SERVICES

• FOD (Freight-on-delivery)
• COD (Cash-on-delivery)
• DOD (Draft / Cheque-on-delivery)
• Inbound Rate Agreement: Ensures hassle-free,
convenient supplies from your vendors.
• Holiday & Sunday Pick-up/Delivery
• Octroi Clearing Facility: Octroi clearance on behalf of
customers
• Tamper-proof packing: Special bags for safe handling of
high value cargo
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Gati delivers its services to…

• Pharma Co
• Electronics & Electronic Components
• Automotives, Auto Spares
• Engg Products, Machinery, Spares
• Other in Mfg (Heavy Engg)
• Computer, Computer Peripherals
• Electrical Appliances, Products, Components
• Apparel Industry
• Fast Moving Consumer Products (FMCG)
• C & F, Courier and Cargo
• Printing & stationary
List of major customers of Gati
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 Technology Amity Business School

Online line tracking on www.gati.com

e-POD-Scanned copy of Proof Of Delivery through e-mail

e-mail Updates - Tracking your consignment is just a click away

Toll Free Number A 24 x 7 service

SMS Updates Messages on your mobile

 Amity Business School

Gati’s Communication
• Gati Enterprise Management System
(GEMS)
– Custom developed software to cater to the
needs of GATI operations
• Oracle Financials - Business
Accounting
• Oracle CRM - Customer Relation
Management
• gati@Web
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Gati’s communication
• Terrestrial Links / RF connecting 120+
sites
• Other locations have Dial-up / Broad
band / Cable / ISDN connectivity
• Widest IP Phone connectivity from
Jammu to Trivandrum
• Implemented Wide Area Network (WAN)
3 yrs ago
• VTS – Vehicle Tracking System
 Amity Business School

• Warehouse Management System

(WMS)
• Human Resource Information System
(HRIS)
• Shipping System
• IT Help Desk System
• IT Inventory Management System
• Gatishipper – Zipp data upload and
Docket printing tool
(All are in-house developed and are web
based)
 Departments of GATI
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• HR Department
• Marketing Department
• Finance Department
• Logistic department
• Service department
• IT Department
• Legal department
• Facility Department
• Operation Department
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Operation department

• Monitoring arrival & delivery service

levels
• Understand customer needs & monitor
service level to provide a fool proof
delivery plan.
• Create responsible teams of service
providers & vendors for creating
technology driven service levels.
• 24/7/365 service level monitoring system.
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• Customer Problems resolution

• Understand customer problem to his
business & social requirements.
• Try to resolve the issue before the
stipulated time & reduce customer’s
business loss.
• Communicate regularly to the customer.
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•  Vehicle routing
• Provides a cost effective delivery
• Continuously reaching on newer &
alternative routes.
• Evaluation & modification of the route plans
to enable a disciplined & quality delivery.
• Deploying newer route plans, ahead our
competitors to ensure timely & quality
delivery for enabling customers to build
better relations with their end customer
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•  Vendor Management
• Identify & partner with competent vendors
to extend the best service experience for
our customers.
• Responsible & integrated vendor
management system.
• Continuously monitor the performance of
the vendors
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Customer service department - CALL CENTERs

• Call centre is divided in to 2 types
– Front Hand: - Queries of the customers
– Back Hand: - Answers of this quarries
• There are 9 call centers of Gati all over India.
Zonewise, @
– EAST: ~ Calcutta
– CENTRAL: ~ Nagpur
– NORTH: ~ Delhi
– SOUTH: ~ Chennai, Bangalore & Hyderabad
– WEST: ~ Mumbai, Ahmedabad & Pune
 Amity Business School

strategy
• Gati International, the global operations
wing, provides them with strategic USP —
an international reach, along with a highly
focused expertise in India - centric
operations. This ensures that Gati remains
the undisputed leader not just in Indian
operations, but also in India - focused
operations.
 Amity Business School

• They are the first to offer a money-back

guarantee on their express cargo services.
Keeping customer satisfaction in mind,
they launched the cash-on-delivery
scheme and are also the first to announce
a toll-free number to look into complaints
and requests.
 Strategy Amity Business School

• Plan to do more Road shows.

• Plan to participate and organized events in fairs and
exhibitions.to create awareness.
• Sponsorship in various events (including cultural,
corporate)
• Brand promotion through Direct Marketing tools.
• Product presentations in front of target customers
(common people).
 Pricing Strategy Amity Business School

 GATI can be classified based on their general

pricing strategy.  GATI must decide whether their
approach is to use price as a competitive advantage
or to seek competitive advantage in non-price ways.

 Discount Pricing –
 Competitive Pricing –

 Full Price Pricing –

 Financial performance:
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• The company posted its highest net profit of Rs.

10.37 crore, recording a growth of 87% from the
previous year profit of Rs. 5.55 crore.
• The income for the year at Rs. 361 crore was up
17% from the previous year's income of Rs. 309
crore.
• The market capitalization of the company has grown
to Rs. 263 crore, post rights issue, compared to Rs.
65 crore last year.
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EARNING PER SHARE(EPS) Amity Business School
SHARE PRICE OF GATI… Amity Business School
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A glimpse of gati’s workplace

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