Value Stream and

Process Mapping
The 5 ‘key’ principles of Lean:
Specify
Customer Identify the value of the product and
processes in terms of the customer
Value

Value Stream Some value added, some non-

Focused value added activities (waste)

Make the
Processes Eliminate waste, implement product
flow where possible, optimise batch size
Flow

Only make what

Produce to the demand of the
the Customer customer
Wants (Pull)

Pursue Self sustaining continuous

Perfection improvement
Value Stream:
Value Stream Some value added, some non-
Focused value added activities (waste)

What is Your Value Stream ?

Supplier Consumer
There are two types of activity in a value stream:-
1. Those which add value to the customer
2. Those which do not.
Value Stream:
Value Stream Some value added, some non-
Focused value added activities (waste)
Value Stream Mapping
All the activities and steps, both value added and non
value added, required to complete a product or
service from beginning to end

• Method of analysing the processes

• Can use a Value Stream map at Macro (detailed)/ Micro (big
picture) levels

This tool helps to identify WASTE in the process and enable

identification of the ‘VITAL FEW’ improvement activities
Value Stream Mapping
SEE
SEE

Defines:
• information flow
• material flow Therefore helping us to focus on
• where stocking points are the ‘VITAL FEW’

• where quality and rework happens

• leadtimes through the process
Value Stream Mapping Example
Value Stream Mapping Example
Value Stream Mapping Example
Value Stream Mapping
Value Stream Mapping

“sub-optimal Transportation
Value Stream Mapping

Value-Added
Maximize this!
Work and Use of
Resources

Non-Value Added
Non-Value Added
Work and Use of
work and use of
Resources that is
resources that is
NECESSARY to
NOT NECESSARY
enable value-added
work
Reduce as much
as possible Eliminate first
Activities are summarised to show how
much of the process is value added
Value Questions…
 Office Waste Examples…

Wastes Examples
… ?
• Transportation (Transfers) • Poor office layout
• Overproduction (Excess) • Printing paperwork too soon

• Motion (Excess) • Re-entering data

• Defects • Incomplete Orders

• Waiting Time (Delays) • Unbalanced Workload

• Inventory (Excess) • Batch Processes

• Excessive Approvals
• Processing (Non-Value Added)
What is 4 Fields Mapping?
• Tasks are broken down into phases, typically each
phase ends in a decision being made
• Stakeholders are listed
• Activities by Stakeholders are mapped using flow
chart symbols
• Times are recorded for activities
• Resources and any standards used are noted
• Typically used for office based paper flow systems
 Resource
Timeline
Field 1 Field 2 - Participants / Stakeholders Field 4
Phases .Customer Sales I.T. Accounts Design Standards&Criteria

Report
Document
Field 3
Activities Using Flowchart Icons
Activity

Meeting

No Decision

Yes
Analysing the map
Major Wastes Root Causes Opportunities

Process Cultural Process Cultural

From the map look for delay, inappropriate activity etc., and
complete the grid above. Identify the VITAL FEW.
Mapping your Processes
Think about the processes within your departments:

TAKE AWAY TASK: List your processes (could be in terms of

value to the business/ complexity/ routings/
flow etc…)

ACTION: Set-up discussions in your team and then review with your
Manager. Submit proposal for improvement!
The seven wastes...

If a customer could see all of

the activities in Corus,
would he be prepared to pay
Transporting for them?

(sub-optimal) Because that is what he does!

Overproduction
Seven Wastes
Non Value Adding to product or
service from the point of view of the
Customer
Waiting

Unnecessary
Motion

Inappropriate Unnecessary
Processing Stock
Defects