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Process Mapping
The 5 ‘key’ principles of Lean:
Specify
Customer Identify the value of the product and
processes in terms of the customer
Value
Make the
Processes Eliminate waste, implement product
flow where possible, optimise batch size
Flow
Supplier Consumer
There are two types of activity in a value stream:-
1. Those which add value to the customer
2. Those which do not.
Value Stream:
Value Stream Some value added, some non-
Focused value added activities (waste)
Value Stream Mapping
All the activities and steps, both value added and non
value added, required to complete a product or
service from beginning to end
Defines:
• information flow
• material flow Therefore helping us to focus on
• where stocking points are the ‘VITAL FEW’
“sub-optimal Transportation
Value Stream Mapping
Value-Added
Maximize this!
Work and Use of
Resources
Non-Value Added
Non-Value Added
Work and Use of
work and use of
Resources that is
resources that is
NECESSARY to
NOT NECESSARY
enable value-added
work
Reduce as much
as possible Eliminate first
Activities are summarised to show how
much of the process is value added
Value Questions…
Office Waste Examples…
Wastes Examples
… ?
• Transportation (Transfers) • Poor office layout
• Overproduction (Excess) • Printing paperwork too soon
Report
Document
Field 3
Activities Using Flowchart Icons
Activity
Meeting
No Decision
Yes
Analysing the map
Major Wastes Root Causes Opportunities
From the map look for delay, inappropriate activity etc., and
complete the grid above. Identify the VITAL FEW.
Mapping your Processes
Think about the processes within your departments:
ACTION: Set-up discussions in your team and then review with your
Manager. Submit proposal for improvement!
The seven wastes...
Overproduction
Seven Wastes
Non Value Adding to product or
service from the point of view of the
Customer
Waiting
Unnecessary
Motion
Inappropriate Unnecessary
Processing Stock
Defects