Академический Документы
Профессиональный Документы
Культура Документы
MANAGEMENT SYSTEMS
LIFE CYCLE
Chapter 3: Knowledge Management Systems Life Cycle
2-2
Chapter 3: Knowledge Management Systems Life Cycle
2-3
Chapter 3: Knowledge Management Systems Life Cycle
2-4
Chapter 3: Knowledge Management Systems Life Cycle
CHALLENGES IN BUILDING KM
SYSTEMS
Culture
— getting people to share knowledge
Knowledge evaluation
— assessing the worth of knowledge
across the organization
Knowledge processing
— documenting how decisions are
reached
Knowledge implementation
— organizing knowledge and
integrating it with the processing
strategy for final deployment 2-5
Chapter 3: Knowledge Management Systems Life Cycle
Conventional KM System
versus
System Life Cycle Life Cycle
Recognition of Need and Evaluate Existing Infrastructure
Feasibility Study
Knowledge Capture
Logical Design (master Corrections
design plan)
Design KMS Blueprint
Physical Design (coding)
Verify and validate the KM
System
Testing
Corrections
Implement the KM System
Implementation (file
conversion, user training)
Manage Change and
Rewards Structure
Operations and Maintenance
Post-system evaluation
2-6
Chapter 3: Knowledge Management Systems Life Cycle
Key Differences
Systems analysts deal with information from the
user; knowledge developers deal with
knowledge from domain experts
Users know the problem but not the solution;
domain experts know both the problem and the
solution
Conventional SLC is primarily sequential;
sequential KM
SLC is incremental and interactive.
interactive
System testing normally at end of conventional
system life cycle; KM system testing evolves
from beginning of the cycle
2-7
Chapter 3: Knowledge Management Systems Life Cycle
Key Similarities
Both begin with a problem and
end with a solution
Both begin with information
gathering or knowledge capture
Testing is essentially the same
to make sure “the system is
right” and “it is the right system”
Both developers must choose
the appropriate tool(s) for
designing their respective
systems
2-8
Chapter 3: Knowledge Management Systems Life Cycle
Stages of KMSLC
Evaluate Existing
Infrastructure
Knowledge Capture
Post-system evaluation
2-9
Chapter 3: Knowledge Management Systems Life Cycle
2-11
Chapter 3: Knowledge Management Systems Life Cycle
Resources
Culture
2-12
Chapter 3: Knowledge Management Systems Life Cycle
Team size
2-13
Chapter 3: Knowledge Management Systems Life Cycle
Selecting an Expert
How does one know the expert is in fact an expe
How would one know that
the expert will stay with the
project?
What backup should be
available in case the
project loses the expert?
How could we know what is
and what is not within the
expert’s area of expertise?
2-15
Chapter 3: Knowledge Management Systems Life Cycle
2-16
Chapter 3: Knowledge Management Systems Life Cycle
Structure
the Problem
Reformu Repeated
late the Cycle(s)
Problem Structure
a Task
Make Repea
Modificat ted
Build Cycle(
ions
a Task s)
2-18
Chapter 3: Knowledge Management Systems Life Cycle
2-20
Chapter 3: Knowledge Management Systems Life Cycle
Key Questions
Has accuracy and timeliness of decision
making improved?
Has KMS caused organizational changes?
What are users’ reactions towards KMS?
Has KMS changed the cost of operating
the business?
Have relationships among users affected?
Does KMS justify the cost of investment?
2-23
Chapter 3: Knowledge Management Systems Life Cycle
.....
Layers of KM Architecture
1 User Interface
(Web browser software installed on each user’s PC)
Knowledge-enabling applications
4 (customized applications, skills directories, videoconferencing, decision support systems,
group decision support systems tools)
Transport
5 (e-mail, Internet/Web site, TCP/IP protocol to manage traffic flow)
Middleware
(specialized software for network management, security, etc.)
6
The Physical Layer
(repositories, cables)
7
Knowledge
Feedback Developer
Knowledge
Knowledge transfer
stored in a method
form usable by selected
others in the
organization
2-25
Chapter 3: Knowledge Management Systems Life Cycle
Vision
Foresee what the business is trying to
achieve, how it will be done, and how the new
system will achieve goals
2-26
Chapter 3: Knowledge Management Systems Life Cycle
Resources
Check on the affordability of the
business to invest in a new KM
system
2-27
Chapter 3: Knowledge Management Systems Life Cycle
Culture
Isthe company’s
political and social
environment open and
responsive to
adopting a new KM
system?
2-28