Reliability metrics Perfect order fulfillment P1.

1 Forecast accuracy

hierarchic P1.2 None

P1 •Delivery performance to
P1.3 customer commit date
•Fill rate

P1.4 On time delivery

Perfect order fulfillment Perfect order fulfillment Perfect order fulfillment Perfect order fulfillment

P2 P3 P4 P5

P2.1 Forecast accuracy P3.1 Forecast accuracy

P4.1 •Forecast accuracy Return
•Sales floor err rate on P5.1 Forecast
None None
P2.2 P3.2 shelf location accuracy
•shelf SKU accuracy
Supplier on time
None
P2.3 delivery
P3.3
P5.2 None
performance P4.2 Forecast accuracy

Production plan
P3.4 adherence
•Delivery performance
•Supplier on time
P4.3 to customer commit
delivery date P5.3 None
P2.4 performance
•Delivery performance
•Supplier Fill rate P4.4 to customer commit
date P5.4 None

•Fill rate
Responsiveness Order fulfillment P1.1 None

cycletime P1.2
metrics hierarchic None

P1 None
P1.3
P1.4 None

None None Order management None

cycletime

P2 P3 P4 P5

P2.1 None P3.1 None

P4.1 None
P5.1 None

None None
P2.2 P3.2 P5.2
None None
P4.2
None
None
P2.3 P3.3
None
P4.3 None P5.3

P2.4 None P3.4 None

P5.4 None
None
P4.4
Flexibility P1.1 None

metrics Upside S/C flexibility

Downside S/C adaptability
P1.2 None

hierarchic Upside S/C adaptability P1 None

P1.3
P1.4 None

• Upside source flexibility • Upside make flexibility • Upside deliver flexibility • upside source return
•Downside source •Downside make adaptability •Downside deliver adaptability flexibility
adaptability •Upside make adaptability •Upside deliver adaptability •Upside source return
•Upside source adaptability adaptability

P2 P3 P4 P5

P2.1 None P3.1 None

P4.1 None
P5.1 None

None None
P2.2 P3.2 P5.2
None None
P4.2
None
None
P2.3 P3.3
None
P4.3 None P5.3

P2.4 None P3.4 None

P5.4 None
None
P4.4
Cost P1.1 None

metrics •Supply chain mngt costs

•Cost of goods sold
•Plannin cost as %of total
S/C mngt costs
hierarchic P1 P1.2 •Product data(MIS) mngt c
osts

P1.3 None

P1.4 None

Total source cost(% Total make cost(% of Total deliver cost(% of Return costs (% of
of S+M+D costs S+M+D costs S+M+D costs S+M+D costs

P2 P3 P4 P5

P2.1 None P3.1 None

P4.1 None
P5.1 None

None None
P2.2 P3.2 P5.2
None None
P4.2
Plan Make costs %
Material plannin co P3.3 of Make costs Plan Return
P2.3 sts % of purchased
P4.3 Plan Deliver cost P5.3 costs as % of
mat’l
% of Deliver costs Return costs

P2.4 None P3.4 None

None
P4.4 P5.4 None
Assets P1.1 None

metrics •Cash 2 cash cycletime

•Return on S/C fixed •Inventory Days of supply
hierarchic assets P1 P1.2 •Inventory turns

•Inventory days of supply

P1.3 •Asset Turns

P1.4 Inventory Days of supply

•Cash 2 cash cycletime •Cash 2 cash cycletime • Return assets utilization

•Cash 2 cash cycletime •Return inventory value
•Return on S/C fixed •Return on S/C fixed
•Return on S/C fixed •Return inventory turns
assets assets
assets •Return on S/C fixed assets

P2 P3 P4 P5

P2.1 None P3.1 None

P4.1 None
P5.1 None

None None
P2.2 P3.2 P5.2
None None
P4.2
Total WIP inventory
None P3.3 DOS
P2.3 P4.3 P5.3 None
None

Total WIP inventory

P2.4 None P3.4 DOS Finished goods
P4.4 inventory P5.4 None
Reliability metrics Perfect order fulfillment P2.1 Forecast accuracy

hierarchic P2.2
None

P2 Supplier on time

P2.3 delivery performance

•Supplier on time

P2.4 delivery performance

•Supplier Fill rate

Perfect order fulfillment Perfect order fulfillment

Perfect order fulfillment

S1.1
S1
%Schedule generated wi
reliability
S2
%Schedule generated wi
S3
%potential suppliers select
ed which became qualified
thin supplier leadtime thin supplier leadtime
S2.1 S3.1 % qualified suppliers which
%schedule change with %schedule change with
supplier leadtime supplier leadtime meet defined rqmts

S1.2 %orders/lines received %orders/lines received

damage-free,complete,o
S2.2
ntime to demand rqmt,w
ith correct shipping doc
ument
damage-free,complete,o
%supplier contracts
ntime to demand rqmt,w S3.2 negotiated meeting target
ith correct shipping doc
term&conditions for
ument
quality,delivery,flexibility,cost

%Schedule generated withi

S1.3 %orders/lines %orders/lines n supplier leadtime
received defect free
S2.3 received defect free
S3.3
%schedule change with sup
plier leadtime
%product transferred %product transferred
damage free,complete, damage free,complete, %orders/lines received da
S1.4 ontime to demand rqm S2.4 ontime to demand rqm mage-free,complete,ontime
t,without transaction e t,without transaction e S3.4 to demand rqmt,with corre
rrors rrors ct shipping document

S1.5 % invoice processed S2.5 % invoice processed %orders/lines received

without issues and/or without issues and/or S3.5 defect free
errors errors
Reliability metrics Perfect order fulfillment P3.1 Forecast accuracy

hierarchic P3.2
None

P3
None
P3.3
Production plan adherence
P3.4

Perfect order fulfillment Perfect order fulfillment

Perfect order fulfillment

M1.1
M1
Schedule achievement
Reliability
M2
% of orders scheduled
M3.1
M3
Deliver to commit date
variance
to customers request
M2.1 date
% of orders scheduled to
Inventory accuracy
M1.2 Schedule achievement M3.2 customers request date
Out of stock occurrence Schedule achievement
Inventory accuracy
M2.2
Fill rates % parts received at M3.3 Inventory accuracy
Ratio of actual to Point of use
theoretical cycle time
Ratio of actual to theore Scrap expenses
Warranty and returns tical cycletime
M1.3 M3.4
In-process failure rates
Yields Scrap expenses
Yields
Scraps expenses M2.3 In-process failure rates
Yield variability
In process failure rates Yields
M3.5 Warranty costs
Warranty costs
M1.4 Warranty costs M2.4
Yield
Staging time
M3.6
Staging time Staging time
M2.5
M1.5 %release errors
M3.7
% release errors %release errors
M1.6 M2.6
 •Forecast accuracy
•Sales floor err rate on shelf

Reliability metrics Perfect order fulfillment P4.1 location

•shelf SKU accuracy

hierarchic Forecast accuracy

P4 P4.2 •Delivery performance to

P4.3 customer commit date

•Delivery performance to
P4.4 customer commit date
•Fill rate

shelf stock out%,replenish

Perfect order fulfillment Perfect order fulfillment accuracy,timeliness,
Perfect order fulfillment
Shelf space2market share ratio

D1 D2 D3 D4

D1.1 % of Calls back as % of

total inquires
D2.1 Reliability
% of Calls back as % of
total inquires
D3.1
D3.2
D3.3
D4.1
D4.2
None

D2.2 None
D4.3 Inven, inaccu
D1.2 None D3.4 racy during p
Delivery performance to D3.5 None
ick process
Delivery performance to customer commit date
D1.3 customer commit date
D2.3 D3.6
D2.4 D3.7 D4.4 Rqmt fill%
Order consolidation
D2.5 D3.8
D1.4 In stock %
profile
D2.6 D3.9
None D3.10
D1.5 D2.7 D4.5 Item location
D1.6 None accuracy
Delivery
D2.8
D1.7 performance to
On time In full
D3.11 customer commit Price checks
Incoming material quality D4.6
D1.8 M2.9 date per cashier
Document shift
Fill rates
D1.9 D3.12
None
None M2.10 None D3.13
D1.10 •% accuracy
or failure rate
D1.11 Delivery performance to
M2.11 Delivery performance to D4.7
customer commit date % faultless
customer commit date D3.14 installations
•Service
D1.12 levels

D1.13 None M2.12 None

M2.13 D3.15 % faultless
D1.14 % faultless Installation invoices
% faultless
D1.15 M2.14 installations
% faultless Invoices
M2.15 % faultless invoices