SAP Public Sector

 Presentation by
ERP Project Positioning
Business
Strategy

Business
Current Business Architecture Target Business Architecture

Functional Target Functional Architecture

Software Current Software Architecture Target Software Architecture

Hardware Current Hardware

Target Hardware Architecture
Architecture

2
Typical Application Landscape
Helpdesk
Team Portal Desktop

Business
Functions Support
Team ERP BI Reporting
(Finance, HR, Logistics, …) Functions Legacy Business Functions

Technical
Design Team ERP Software Data Warehouse Software Legacy Applications

OS, Applications
Support Team Operating System, Firewalls, Security Software, Monitoring Software
Legacy OS, SW

HW, NW, Infrastructure

Servers, Network Equipment, HW, Landscape for Legacy
Team
SAP ERP - Platform and
Application Suites

Functionality
Technology
Drivers for e-
Government
• Political will of reorganization and modernization
– International well accepted trends makes decisions easier
– World wide effort concerning general accepted concepts and best business practices
– Time to market, use the current window of opportunities
• Political hope of cost reductions
– PPP based on self financed models failed
– PPP based on buy in of the government failed
– Cost reduction only possible by streamlining the internal business processes (lots of examples in
the industry)

• Customer demand (citizens, industry)

– Depending on countries more or less developed
– Very few service transactions during a year
– Strong demand for information
• Political will to become service oriented
– Trend based on internet experiences with other industries
– Hope to change the public sector image
– Demonstration of political strength
 Public Sector - Introduction
• TRICOM provides a potent combination of powerful software, industry expertise, and business process knowledge
that allows public service organizations to confidently put SAP to work for their organizations and constituents.

• SAP for Public Sector solutions enable governments to optimize limited resources in public administration while
delivering responsive front-office services.

• Solutions support business processes across a wide range of government functions, from accounting and
procurement to case management and social services.

• Solutions help governments leverage their finite time, money and personnel resources to fulfill mandated program
and service requirements on a timely basis.

• Solutions can integrate information, processes, and technology to support the active collaboration that delivers
financial returns, as well as social and political results, to internal and external government stakeholders.

•
Public Sector -
Accounting

Portal
 SAP Public Sector - Features
SAP Public Sector enables public organizations to connect silos of information and


integrate processes across government departments, government levels with

support for:
Human capital management
Government procurement
Public sector accounting
Social services and social security
Government programs
Tax and Revenue Management
Public Security
Organization Management and support

SAP Product and Scenario
Mapping
SAP Public Sector Solution

SAP CRM SAP ECC + Public sector SAP SRM

Customer Service HCM RFQ

MM Supplier/Procurement
Business Partner
FICO
Customer Contacts Strategic Sourcing
SD

Business Intelligence Knowledge Mgmt. Business Process Mgmt.

Process Integration Portal Collaboration Masterdata Mgmt

Application Platform (J2EE, ABAP, DB & OS Abstraction)

SAP Netweaver Platform

 Public Sector @ TRICOM
Offerings
• Human Capital Management
– Employee resource management
– Position plan management
• Government Procurement
– Public tendering
– Contract management and
administration
– Operational procurement
– Procurement Services
• Public Sector Accounting
– Budget Formulation and
Preparation
– Budget Execution
Social Services and Social
Security
–Case management
–Financial management
–Administration
–Relationship Management
Grants Management
–Grants Management for Grantee
–Grants Management for Grantor
Tax and Revenue Management
–Taxpayer identification and
returns processing
–Receivables and payables
management
–Collections management
–Case Management
–Revenue accounting
–Financial customer care
Building Block for Public Sector
SAP ECC – Tricom is having strength in


• SAP ECC Core modules like FICO, MM,, HR etc

• SAP TRM ( Tax and Revenue Management )

• Public Sector - Accounting



SAP CRM – Tricom is having sound experience in SAP CRM



• Enterprise Sales, e-Selling and Sales Force Automation (SFA)

• Trade Promotion and Campaign Management

• Interaction Center (IC) with CTI Integration

• Enterprise Service, e-Service and Field Service Management



SAP SRM - Tricom has addressed various business scenarios like



• Contract Management

• Purchase Order

• Self-Service Procurement

• Service Procurement

• Supplier Qualification


SAP HCM - Tricom is having good understanding about SAP Human Capital Management


• Workforce Management & Deployment

• Talent Management

• Organization Management

• Payroll

 Tricom Industry Exposure
• TRICOM has successfully implemented packaged and custom ERP solutions, including SAP, for various
clients at different levels of government--including cities, counties, states and federal agencies.

• Whether it’s statewide deployment of a complete human resources and financials system, or deployment of
individual application modules for a city or county agency, TRICOM has the skills, methodology and tools
to make each public sector project a success.

• Our SAP public sector project successes include implementation of Customer Information Systems, Work
Management Systems, Materials Management Systems and Financial Information Systems for major
public services agency. Project entailed extensive technical development, including multiple interfaces,
conversions, reports, forms, workflows, user exits and enhancements.

• Other successes include the successful conversion to SAP applications of manual and partially automated
accounts receivable cost collection, billing, dunning, receipting and reporting processes for public works
department of Tax and Revenue Management.

• SAP’s Tax & Revenue Management solution provides a state revenue authority with an integrated tax system
providing a single citizen viewpoint, and has more than paid for itself, by a factor of 5 to 1, since its go-
live.”

Tricom Value Proposition
• With more than 10 years of experience as an IT solutions provider to public service
organizations, TRICOM can help develop and implement a strategy that reaches beyond
SAP to provide real solutions to business issues, such as the need to comply with funded
and unfunded mandates and changing constituent demands, and responds to technical
requirements for system integration and information architecture.


• Our business experts worldwide can help public service clients integrate disparate systems to
enable more confident decision making and greater accountability to constituents and
regulatory bodies.


• Our expertise includes:

– Application implementation, upgrade, integration and support
– Portal development and configuration
– Hardware selection, procurement and installation
– Business Intelligence and Data Warehousing
– Customer Relationship Management (CRM)
– Supplier Relationship Management (SRM)

P ro je ct L ife cy cle

Business IT Finance Vendor1 Response

Approva Business
l Budget … Response
Case

Contracting RFP Partial Info RFI

Vendor10 Response

Technical
Commercial Vendors 1 Evaluation

Evaluation Response

Vendor3 Sub-Vendor
ERP Implementation Services
Vendor3
Hardware / Network / Landscape Equipment Sub-Vendor
Training & Change Management Vendor 6
Contract Sub-Vendor
Software Licenses Vendor 7

Data Cleansing Vendor 8

Third Party Audits Vendor 9
IT
Complete Project
Case Studies - I
Industry - Public Sector – Local District Authority in India

Employees - 50

Location - Maharashtra (India)

SAP Solutions and Services - SAP ERP Application, SAP NetWeaver with Business Intelligence

The goal of TRICOM was to automatic and bring efficiency by replacing the state’s traditional systems with
a single system for tax and Revenue Collection.

Financial and Strategic Benefits

Greater precision in capital and grant expenditures

More accurate and increased visibility of financial data
Strengthened long-term financial planning and analysis
Improved compliance and easier audits
Scalable platform for future business growth

Operational Benefits
Greater automation and standardization in key business processes
Faster close of monthly and annual books
More accurate time reporting based on actual working hours
Case Studies - II
Industry - Public Sector – State Revenue Department

Employees - 300

SAP Solutions and Services - SAP ERP Application, SAP NetWeaver

The goal of TRICOM was to replace the state’s aging legacy systems with a single system of record that
would help improve access to information and lead to increased operational efficiency.

The first phase of the TRICOM initiative focused on HR and Payroll – called for an implementation of the
SAP ERP Human Capital Management solution.

Benefits

Today the state enjoys a single, integrated solution that standardizes human resources and payroll
processes statewide. This has allowed the state to reduce the number of monthly payroll cycles from 10 to
2.

The state now uses a unique employee ID that stays with the employee from hire to retire. This has also
helped significantly reduce the time required to reconcile healthcare billings.

Key aspect of the implementation included the establishment of the TRICOM Enterprise Support Team
(TEST) Shared Services support organization – which serves as the single point of contact for employee
questions regarding human resources, payroll, time entry, and benefits.
Corporate Profile
Tricom is globally acclaimed IT/ITES services provider

Industries Served Services Offered Value Proposition

Banking and Finance Consulting Relationship driven
Energy and Enterprise Products and Solutions Business Agility
Petrochemical ERP Delivery ROI
Manufacturing Business Intelligence Quick Response
Government Mobile Device Development
Testing, Maintenance and Upgrade

Fact Sheet

Global brand Tricom, founded in year 2000, managing IT/ITES operations

Headquartered in Mumbai, having offices across various geographies across continents
Having an employee strength of 3000+ with diverse background and strong educational credentials
Strong and experienced management with several years of industry experience and solid leadership
ISO 9001:2008 certified
Located at Andheri, Business hub of Mumbai with office space of more than 125000 Sq Ft and state of art
infrastructure
Ensuring quality delivery and support for fortune 500 customers
Thank You
Tricom India Limited
The Great Oasis, Plot No. D-13,
Road No.: 21, Andheri (East),
Mumbai-400 093 (India).
Tel: +91-22-61288999
business@tricominfo.com
www.tricominfo.com