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Embracing diversity
Changing demographics
Implications for managers
Recognizing and responding to difference
For Managers
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Increased foreign assignments
Working with people from different cultures
Overseeing movement of jobs to countries with low-cost labor

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Process reengineering

 
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Changing work force demographics


Fewer skilled laborers
Early retirements and older workers

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Customer-responsive cultures

  
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Motivation
Personality
Emotions
Perception
Training ,Leadership, Job satisfaction
Decision making PA Attitude

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Indigo alters refund policy
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Bangalore : Indigo has a new passenger friendly cancellation policy. Till


Recently Indigodid not allow cancellation of any tickets or even refunds. The
only money the passenger could salvage was the ³passenger service´ fee of
Rs.225.But now, Indigo offers more flexibility. Passengers get an option of an
open ticket valid for 180 days (equivalent to ticket costs with a nominal
deduction of Rs.500 )against a ticket cancellation.Further,Passenger can also
cancel / reschedule tickets up to 2 hours prior to departure.
³Our improved OTP (On time performance) has been attracting corporate
travelers and their concerns for greater ticketing flexibility was the reason we
revisited our cancellation policy". Said CEO,Ramki Sundaram.
OTP,according to the airline, has improved partly because of steps taken to
Turn around Aircrafts more quickly.Indigo¶s current Turnaround time for ATR
aircraft is 15 Minutes and Airbus aircraft is 25 minutes.
Source : The Times of India, Bangalore Friday 5th July 2010

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(with others:Gentle,Cooperative,Forgiving,Good natured)

Conscientiousness (High Low)


(No of Goals Focused at a time : Many/Few, Organized,Systematic,responsible,self styled)

Negative Emotionality (Less Neg More Neg)


(People with Less Negative E: calm,poised,secure)
Manage better-Job Stresses,Pressure,tension
Extroversion ( Extroversion Introversion)
(Comfort levels with relationships)
E-Social,Talkative,assertive,open for new ideas,realtionships
Openness (More Less)
High : Willing for new ideas
Changes own ideas
Beliefs
Attitudes
Low : Few interests (Narrow)
Less curious, Creative

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â For Managers : U/s basic personality attributes
â Perception
â Attitude (in Situations)
â The Myers-Briggs Framework
â U/s Personalities in Organizations
â Basis- Intuiting
â Sensing
â Judging
â Perceiving
â MBTI-uestionnaire for all Corporate interviews
â Other Personality Traits @Work
â Locus of Control-Internal / External

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