PERFORMANCE

FEEDBACK & EVALUATION

A new approach to old things!
e Directorate of Staff Development is rendering valuable services in the
teachers’ training since last 50 years.

e institution was established with the name of Education Extension

ntre (EEC) in the year 1959.

ce its inception it is contributing positively in the progression of educatio

he Province by working as a change agent.

e Government has facilitated teacher development by evolving a specific

e for the Directorate as an organization solely responsible for coordinatin
d ensuring teacher development in the province.
 THE PROCESS
Sta
FLOW
rt
Participants are
given Feedback
forms
Participants fill Training –wise
one form per evaluations are
resource person filed
Counter checked Sum All files are
by Class In Grades referred to see a
charges marks trainer’s
evaluation
Submitted to Data
Center People selected
for next training
Marks entered
and percentages
calculated in Excel Sto
sheet are
Printouts p
submitted to
Quality Assurance
Dept.
 BASIC FIGURES:

No of classes per training = 6

No of participants per class = 35 to 40

No of training sessions /day for each class = 5

No of feed back forms filled per class= 5x35= 175

Total feedback forms per day = 175x6 = 1050

Total feedback forms in 8-day training = 8400

LOOP HOLES
• When class in charges were asked about
the recheck efforts. The answers were!

Class A, Almost all the forms I have to redo!

E, F
Class B “Participant often don’t read carefully so
we have to change few things”
Class C They don’t sum up the marks correctly!
Class D I have to spend extra two hours in the late
evening almost everyday.
HENCE WE FOUND!
• The evaluation is may be unfair because class in-
charge has personal grudges.
• Since participants do all the five forms the next
day morning the evaluation cannot be just.
• In the hurry of their next day assignments ,
participants do it in haste.
• Probability of errors is even higher when two
persons have to do entries from 8400 forms.
 Pareto Chart of Type of Data
Source:

Expected Error 0.35 0.25 0.20

0.15
Percent 36.8 26.3 21.1
15.8
 Cause Effect
Diagram:
Forms point of view  Data entry operator

•Lengthy forms • Hasty work

•Mistake in forms
•Difficult to understand • Mistake in typing
• Wrong calculation

Class in-charge  Management

•Favoritism • Not proper evaluation

•Change in forms • Costly process
•Difficult to recheck
• Don't get desire result
A PROBLEM IS NOT A PROBLEM
UNLESS!

Management faces it
THE MANAGEMENT NEEDS:
• Topic-wise performance history of a trainer to make
further decision.
• Since it is difficult to grab a trainer’s performance
history from 15 different files, the PA relies on self
assumed percentages.
• Other decisions:
• Which topic is best delivered by which trainer.
• The decisions about course content pacing.
• The remuneration reviews
 THE REMEDY:

A networked application software to :

 Ensure all the calculations are correct.

 Every one does evaluation independently.
 No photocopy hassle.
 No chances of personal favors by class in
charges.
 No separate data-entry slots and reduces
the errors probability.
 Efficient and effective
MANAGEMENT PERSPECTIVE
• A trainer’s performance analysis
• Class wise
• Topic wise
• Training wise
• Performance history
• Trainers comparison
• Decisions about cost per training
• Reduction in time and money cost of
manual forms.
 THE NEW PROCESS FLOW
Sta
rt
Participants sent to
computer lab during
the day
Report is
Locate the
generated for
trainings day wise
managerial
Choose the trainer purposes
and fill in the form
Sto
followed
p
Incomplete or not
attempted feedback
are highlighted

All
entri
es
done
Resource Trainings
Persons DATABASE DESIGN TR_ID
Profile Month
RP_ID TR_responc Category
Name e No of
DOJ TR_ID participants
Tel RP_ID No of
SCRS Cls_respo
Address Resource
nce
Topic persons
TR_ID
CV
CL_ID
RP_ID
SCRS

Class
TR_ID
Performa
CL_ID
nce Performan
CL_IN
History ce
No of
RP_ID PR_ID
participants
Score CL_ID
(consolidat RP_ID
ed) Scr_awrd

Performance evaluation entry Participants

form
ACCESS LEVELS
 THE ONLY COST….

FAQS
• When the training will be given to the participants?
• How the class in charge would follow up those with incomplete feedback forms?
THANK YOU!