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§ Basically divides into three: Economy Hotels, Mid-Market
Hotels, and Luxury Hotels.

1.1 ECONOMY HOTEL


- Appeal primarily to budget-minded travelers who wants
rooms with all the amenities required for a comfortable
stay, but without the extras they do not really need or
want to pay for.
- The types of guests attracted to economy hotels include
families with children, bus tour groups, vacationers, and
retirees.
- Low design, construction, and operating expenses are
part of reason economy hotels can be profitable.
- Many economy properties do not provide full F&B service,
which means guests may need to eat at nearby restaurants.
- Besides, economy hotels do not usually offer room service,
banquet rooms, health clubs, or any of the elaborate services
and facilities found at mid-market and luxury properties.

1.2 MID-MARKET HOTELS


- is often modest but sufficient.
- may offer a specialty restaurant or all-day dining room and
lounges to visitors as well as hotel͛s guests.
- Guest likely to stay at a mid-range hotel include
businesspeople, individual travelers, and families.
- Rates are lower than world-class or upscale hotels, since the
properties offer few services, smaller rooms, and a smaller
range of facilities and recreational activities.
1.3 Luxury Hotels
- Offer world-class service.
- Sometimes called luxury service- target top
business executives, entertainment celebrities, and
high ranking political figures.
- Provides restaurants and lounges, concierge
service, oversized guestrooms, multiple TV sets,
upgraded furnishings, décor, and artwork.
- Complimentary international newspapers may be
delivered daily to each guestroom.
- The hotel͛s employees enables to offer an extensive
variety of amenities and unique services and to
respond quickly to the guest requests.
- In some hotels, certain floors are designated to provide
some of the hotel͛s guests with world-class attention.
Properties offering O OO 
(sometimes known as
 O or  
) provide non-standard guestroom
furnishings and additional guest services in these areas
of the hotel.
- Access to these floors may be restricted by the use of
special elevator keys that allow only authorized guests to
enter.
- Special complimentary F&B services may be offered in
the evening.
- Conveniences such as secretarial services or special
check-in and check-out arrangements may also be
available.
1.4 HOUSEKEEPING
1.4.1 WHAT IS HOUSEKEEPING?
- Housekeeping is one of the basic functions essential
to the operation of a hotel property.
- Housekeeping services, also called environmental
services are of vital importance in providing a safe,
clean, pleasant, orderly, and functional environment
for both, the guests and the hotel personnel.
- A clean and hygienic environment has a tremendous
psychological impact on the guests and the visitors,
and speaks volumes of the quality of service the
hotel provides.
- Good housekeeping is an asset and a powerful tool for public
relations.
- It has a direct bearing on the prestige and reputation of a
hotel.
- As housekeeping serves all departments and areas of the
hotel, minimizing the risk of cross infection and providing
a clean, safe and comfortable environment are
fundamental to any good housekeeping service.
- Hotels must believe that this department is an essential
addition for quality service.
- The Housekeeping Department͛s work has advanced
rapidly in recent years and requires not only knowledge
of technical skills but also an understanding of the ͞Tools
of Management͟.
- A large part of the house keeper͛s time is taken up with
personnel management, as it is the housekeeper͛s
responsibility to manage the cleaners who are universally
acknowledged to be the largest class of human resource
and are the most difficult to manage.
- The aim should be to have an efficiently run department
with operating cost as low as possible; thus providing a
clean, comfortable and safe environment.
- A co-operative and pleasant staff helps to provide a
cordial and congenial atmosphere in the hotel.
- The Housekeeping Department is a non-revenue
producing service department in a hotel.
- However, a poorly run department results in money
needlessly spent, creates a negative impression on the
guests, visitors and staff, and adversely affects their
perception of the quality of care provided by the hotel.
- This in turn leads to fewer guests frequenting the hotel,
which in turn affects the revenue.
1.4.2 HOUSEKEEPING DEPARTMENT
- The main objective of the Housekeeping Department is
to keep the hotel clean, safe and infection-free, yet
maintain a pleasant and friendly atmosphere.
- The Housekeeping Department works closely with other
departments in making the hotel a pleasant and safe
place for the guests.
- As the guest enters the hotel, they will comes through
the reception hall, and as the prescribed basic
examinations are carried out, the guests will be going to
several areas in the hotel.
- At each of these places the guest notices various aspects such
as cleanliness and different accessories that are brought
together to create a tasteful and pleasant atmosphere.
- Housekeepers not only need to pay attention to the basic
cleanliness and hygiene, but also help in the efficient
functioning of the various sections such as linen section,
pest control, waste management, garden maintenance,
electricity, and also water supply.
- It is a difficult but important task to set up a
Housekeeping Department in a hotel. The staff in other
departments can help to make the Housekeeping
Department͛s work lighter, by maintaining cleanliness in
their respective areas and co-operating with them in
their day to day work.
1.5 DRESSCODE FOR HOUSEKEEPING STAFF
1.5.1 LADIES
- Hair should be neatly combed and worn in a bun, or
neatly tied back or cut short.
- No make-up/ Light make-up.
- Uniform should be neat and clean.
- No jewellery, except watch and wedding ring / ͛thali͛.
- Clean footwear.
1.5.2 GENTS
- The hair should be worn short and neatly.
- Should be clean shaven.
- Uniform should be neat and clean.
- Clean footwear.
1.6 OBJECTIVES OF THE HOUSEKEEPING DEPARTMENT
§ To ensure a comfortable and infection-free environment
for the guests.
§ To create a pleasant and friendly atmosphere.
§ To ensure that everything under their supervision is
kept neat and clean.
§ To train and supervise effectively those who are
working with them.
§ Establish a good working relationship with all other
departments.
§ Ensure that safety and security regulations are made
known to all staff of the hotel.
1.7 SKILLS REQUIRED FOR EFFECTIVE HOUSEKEEPING STAFF
§ In order to work effectively, one must know how to work
efficiently.

1.7.1 MANAGEMENT
i) Delegation:
- Work should be delegated to the staff as per their
capabilities. The staff should be supervised regularly,
and their work evaluated periodically.
ii) Work Management:
- If several tasks need to be completed on a particular
day, the tasks need to be prioritized, so as to complete
the tasks in order of their importance.
iii) Time Management:
- In order to complete a given work in the stipulated
time, the materials required for the task should be kept
ready and at hand.

iv) People Management:


- It is an art to work with others. A good and efficient
housekeeper must develop good communication
skills, and a pleasant attitude.
1.7.2 BUDGETING
- A well-run Housekeeping Department runs at minimum
cost to the Institution. Hence the good housekeeper has
to be good at planning and selecting equipment and
supplies that are good quality and moderate in price.

1.7.3 AN EYE FOR BEAUTY


- Creating a beautiful and pleasant ambience is one of
the objectives of housekeeping. A housekeeper
should therefore have good artistic sense to be able
to decorate the area appropriately.
END OF CHAPTER 1
-THANK YOU-