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It is never too early to begin using the

Baldrige Criteria for Performance
Excellence.
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u Œhat is a Baldrige self-assessment?

u Œhy self-assess?
u Œhat are some tools and approaches for
self-assessment?
u Œhat resources are available?
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{elf-Assessment . . . Œhat is it?

u 6he first step toward organizational

improvement and achieving
performance excellence

u A ³results-oriented´ review

u Adaptable to the needs of each organization

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u Customers/competitors drive need to
change
u Keep pace with changes in industry
u Maintain a leadership position
u Enhance organizational learning
u Align actions with organization¶s values
u Keep the organization healthy
u Improve performance
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u Identify successes and opportunities for
improvement
u Jump-start a change initiative
u Energize improvement initiatives
u Energize employees
u Focus your organization on common
goals
u Assess performance against the
competition
u Align your resources with your strategic
objectives
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d. Are Œe Making Progress? and Are Œe

Making Progress as Leaders?
á. e-Baldrige
3. Completing the Organizational Profile
4. Answering the d Criteria Item title
questions
5. Conducting a Full {elf-Assessment
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Are Œe Making Progress?
Are Œe Making Progress as Leaders?

u One Questionnaire for Employees,

one for the Leadership 6eam
u {even-Category Framework
u 4 {tatements, Five-Point {cale
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u [etermine effectiveness of your
communication of strategies, goals,
and messages
u Focus improvement and communication
u Measure trust
u Customizable
u Compare results
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u Online self-assessment tool
u Based on the Organizational Profile
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u Preface to the Criteria
u A series of questions to help you identify
± 6he key influences on your
organization
± 6he key challenges your organization
faces
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u Examine each question in the

Organizational Profile and determine
if the question is
± Easy to Answer
± Could Answer
± [ifficult to Answer
u Compare your answers to others
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u [etermine readiness for a more thorough

self-assessment
u Reveal gaps and opportunities for
improvement
u Compare your organization to others
u Assist with developing an action plan for
improvement or preparing for a more
complete self-assessment
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Organizational Profile
u Purpose:
± [escribe what is relevant and important
± Ensure common understanding
± Guide selection of information/data
± Identify gaps/lack of deployment
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u Organizational [escription
± Organizational Environment
± Organizational Relationships
u Organizational Challenges
± Competitive Environment
± {trategic Challenges
± Performance Improvement {ystem
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d. Identify the boundaries/scope of the

assessment.
á. {elect seven champions, one for each
Criteria Category.
3. {elect Category teams and collect data
and information to answer Criteria
questions.
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4. {hare answers to Criteria questions

among Category teams.
5. Create and communicate an action plan
for improvement.

. Evaluate the self-assessment process
for future improvements.
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u á
Criteria for Performance Excellence

booklet

u {tate and local Baldrige-based programs

u Baldrige Examiners

u Baldrige Award recipients

u Conferences
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u 6hree Criteria booklets
u Are Œe Making Progress?
u Are Œe Making Progress as Leaders?
u e-Baldrige
u Getting {tarted brochure
u Customer {ervice:
(3 d
5-á 3
, nqp@nist.gov
u Œeb site: www.baldrige.nist.gov