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X a v ie r S nst i tut e o f
S a n age m e nt S S h u ba n e sw a r
Flow of the Presentation
Objectives of the Study
Situation Analysis
Internet Users in India
air tickets
Credit card is the most popular mode of online
payment at 50%
The most viewed websites
Sourcein India are Google(35%),
: JuxtConsultStudy Results, 2007
Blog
The Wikipedia describes a blog as a type
ituation of website, usually maintained by an
nalysis individual with regular entries of
commentary, descriptions of events, or
other material such as graphics or video.
Entries are commonly displayed in reverse-
chronological order. "Blog" can also be
used as a verb, meaning to maintain or
add content to a blog.
Types of Blogs
Personal Blogs
Corporate and organisational blogs
By Genre/Theme – News, Travel, Technology
etc
By Media Type – Video Blog, Photo Blog etc
Why do People Blog?
Some of the prominent motivations behind
ituation blogging are
nalysis Self Expression
Love for Writing
Socialization
Peer Influence
Self documentation
Information sharing/seeking
India’s blogosphere is driven by youth and a
passion for self improvement and
entertainment
42% of online users read blogs to stay informed
about world events
49% cite entertainment as the main reason they
read blogs,
Blogs written by business leaders ranking as the
most interesting.
Blogging in India
Blogging in India started off in 2002-03
ituation According to a November 2006 report by MSN
nalysis
14% of India’s netizens actively blog where as
39% are aware of them
Blogs written by business leaders were found by
half of all online users in India to be the most
enjoyable to read
Bloggers in India are spending more time online
with 87% percent spending up to 5 hours per
week reading blogs or updating their blog
Half of all blogs receive 10 visitors or less a week
India’s blogging community is male dominated
with 76% of all bloggers men
English is the primary language of bloggers
Off late vernacular blogs have also gained
ground especially Hindi, Tamil, Telegu and
Marathi
Recent trends in Blogging
Issues with online
advertising
Online advertisements are not very persuasive
ituation
nalysis Users find them intrusive and distracting as it
deviates the user from his core activity.
Majority of the users to ignore online
advertisements.
A large number of Internet users undertake
search related activities on the internet
If these users are exposed to online
advertisements based on the content searched
it is quite likely that users would be more prone
to viewing them.
But advertisements are perceived to lack
credible information or navigation. This is
borne out of experience.
Users feel that online advertisements present
misleading information and thus not reliable.
Research Undertaken
Primary Research
Objective: To find out problems inhibiting
blogging in India
Method: In-depth Interviews
Sample :
Convenience Sampling
30 respondents
23 students, 7 working professionals
Respondents belong to SEC A and B households
7 respondents blog regularly(once or more a
month) , 6 infrequently (have an account and
blog less than once a month) and the rest don't
blog at all.
All have regular access to the internet (at office,
institution or home)
All of them are clear about blogging and follow
at least one blog regularly
Key Findings
Most of the blogging done is anonymous. Hence
Primary the individual touch is missing
esearch
Blogging is seen as an extremely individual
activity. Activities like social networking and
communicating are more interesting
Blogger has to spend his own time in publicising
his blog
The search for a relevant blog is difficult the
search results lack of credible sources and
relevance
The comments in a blog are not utilised. Most
comments are trivial, needless or offensive.
There is problem of plenty in blogosphere. The
number of blogs far outstrips the readers
Key Findings
The linkages between blogs are low. The
Primary linkages have to done manually now and is
esearch a tedious process for the blogger.
Random blog discovery doesn't utilise the
user’s internet history. When he skips to
the next blog he gets a random blog.
Bloggers dont get adequate information
from the blogging service
“I don’t know who else is writing similar to
me”
“Who is the best blogger in my field?”
Respondents compare benefits of social
networking to blogging. e.g. The activities
undertaken are visible to friends on my
network.
Key Findings
Blogging is seen as a highly time consuming and
Primary intellectual activity. Many would be bloggers
esearch find it difficult to find time for it.
Most respondents don’t see any kind of payoff
for their investment (time, effort and
creativity)
The dearth of vernacular blogs or at least
ignorance of vernacular blogs is a obstacle for
many who are not very adept with writing in
English. Lack of vernacular typewriters is also
an impediment.
Awareness about the new forms of blogging
( micro, travel , photo etc) is low. Although
many have heard and used Picassa and Flickr.
Secondary Research
Undertaken
Marketing and PR plan
1.What are the Organization’s Goals?
arketing 3 million ( 15% of potential market) subscribers
trategy at end of year 1
7 million (25%) and 11.9 million( 30%)
subscribers in the second and third year of
operation
2.Focus on the users/subscribers of the Blog
service. Features of the Blog service to
address user needs only
Building of Buyer Persona Profile on the basis of
segmentation statistics
Not one size fit all but marketing plans to target
each segment.
News Release strategies writing for each
subscriber segment.
Use of Actual words and phrases used by
subscribers in my web marketing messages
3.What Do I want my users/subscribers to
Marketing and PR Plan
Setting up the CAGR for Ever Internet Users (2000-2009) 32.98%
Organisation Goals
CAGR for Active Internet Users from 2000-2009 40.98%
Figures in millions 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
PC Literates 16.00 31.00 36.50 42.00 53.00 56.00 59.00 69.86 76.84 83.82 90.80 97.79 104.77
Internet(Ever User) 5.00 9.00 10.50 12.00 16.00 24.10 32.20 42.50 53.50 65.00 86.43 114.94 152.84
Active Internet User 2.00 4.00 5.50 7.00 11.00 16.05 21.10 28.70 35.70 44.00 62.03 87.45 123.29
Users who Read Blogs 0.32 0.64 0.88 1.12 1.76 2.57 3.38 4.59 5.71 7.04 9.93 13.99 19.73
Internet Users who 0.32 0.64 0.88 1.12 1.76 2.57 3.38 4.59 5.71 7.04 9.93 13.99 19.73
comment or create
blogs
arketing
trategy
The Blogging Service -
Design
The feature of being detaching from the blog to an
arketing independent domain site having the same URL will
trategy be offered as an introductory offer.
This will be done at a nominal price and later will
become a premium feature
This will allow advanced bloggers to have their
revenue streams without paying a part to the
service
But them being on our blog will attract other
bloggers to sign up
The revenue loss due to the advertisement fee will
be offset by the effect these bloggers will have in
attracting new users
The Focal point of the blog will be the user and his
group – this will be accomplished by highlighting
The Blogging Service -
Design
Taking into mind the Information foraging theory a
arketing
trategy lot of metadata will be incorporated automatically
into posts so that searching becomes easy for new
users
The classification of blogs as well as prompts such as
“best blog of the month”, “recommended blogs”
and theme based classification will be featured in
the smart interface
The user interface will be simple and easy to use
having numerous smart prompts which will use
AJAX technology e.g. users will be provided
information about the topics they are writing on in
a small window. The user may ignore it if not
required.
Other features of the blog are discussed in the
Marketing Strategy -
Objectives
arketing
trategy
Carve Niche Positionings
Social Blogging
arketingVernacular Blogging
trategy
Theme based Blogging
News
Travel
Photo
Recipes and Cuisines
Technology
Music
Institutional blogging
Outsourced
Content provider
Social Blogging
The success of applications like flash games and quizzes in
Facebook has demonstrated the power of social networking.
arketing
trategy Users not only participate in these applications - they compete,
compare and propagate using these applications.
Perfect examples are games like Mafia Wars and Farmville; which
would not even get a few hundred members if played else
where. It is the ability to see and compete with your friends in
the game that has propelled its user base to millions.
The blogging service has to emulate these applications on the
social networking arena.
Blogging will not remain an individual activity but a social
activity – where the primary purpose of blogging would be to
interact with your friends online. The secondary function
would be to express yourself.
This will appeal to user in the age group 18-35 who form the
majority in the social networking sites and will result in much
more word of mouth than conventional blogs
Social Blogging .....
Position blogging as a competitive activity
trategy any member can blog using his user id. Groups can compete
with other groups to move up the ladder
The farther a group moves up a chain the more
features(premium one which would normally be charged) they
get.
The premium services can be bought by other groups/members
for a price
The competing parameters can be hits/ comments/ likes/ repeats
etc within a certain time period
Members who do well within a group can be bought by another
group for a price. Similarly they can voluntarily join another
group if they have reached a certain level.
Tie ups and cross branding with social networking site like
Facebook to publish the results and announcements
continuously . This will not only be a boost to the bloggers but
also act induce non bloggers to access our sites and increase
traffic
Vernacular Blogging
The recent success of the vernacular press online proves the
potential of vernacular languages online
arketing
trategy The blogging service can position itself exclusively as a
vernacular blog
Otherwise it can come up with sub branding strategy where each
sub brand caters to a single language – the positioning
strategy would be similar to Bharatmatrimony.com which
also has regional portals like Keralamatrimony.com and
Odiyamatrimony.com.
The lack of vernacular typewriters can be circumvented by using
tools like Google Indic Transliterator so that the normal
QWERTY typewriters can be used to write in the vernacular
mediums.
The mass media advertising budget would be limited for such a
service as the ads have to carried out in regional media
which are much cheaper and more focussed
To initially noted literary personalities in the vernacular medium
should be approached to provide content to the blog. The
service should have a tie up with them to publish some of
Theme Based Blogging
There has been a proliferation of theme based
arketing sites in India
trategy The most popular themes are movies, travel,
fashion, cooking, photography, technology etc
This presents a niche but loyal segment
People who contribute to these sites do so
frequently and consistently and with a passion
The blogging service can use the sub branding
strategy for these specialised blogs
The readership in these blogs will be high as
people are on the lookout for such information
The appeal of the blog can be improved with
smart interfaces which will be discussed later
Theme Based Blogging
Theme based blogs will be few in number but will
arketing bring in a lot of readership due to the pull factor.
trategy Theme based blogs will be useful from the revenue
generation point of view as brands will get a very
specific channel to use
Music is one domain which will be given special
attention due to its association with youth i.e. our
target segment
Music a classic example of Long Tail Business . Music
will be used to promote the blog.
The vodcasts or podcasts in the blog site itself
Labeling of unknown bands/regional bands and
ranking of the songs by the bands by the
subscribers of the blog site
Paid review of bands from unknown corners of India
like Shillong or Panjim will bring in music
aficionados from these as well mainstream places
in India to the Blog
Institutional Blogging
To improve employee engagement corporates and
educational institutions are coming up with blogs
arketing on their intranets
trategy
After a while it becomes difficult for the organisations
to maintain the blogs due the following reasons
Lesser contributions - the initial euphoria dies out
Decrease in readership - content is not new or
appealing
Administrative issues – The blog administration has
other pressing issues to tackle and is neglecting the
blog
This is where our service comes in. The organisations
can outsource the administration and maintenance
of their internal blogs to our service
Apart from administration we will also provide the
blog with updated content drawing from our blog
pool.
The contract can be either outsourcing the
administration, contents or both. Adequate data
security measures have to be put in this kind of a
Attracting New Users
To succeed as a blogging service in India the
arketing following features need to be present
trategy Advertise in the mass media to increase
awareness of blogging
Position blogging as a fun, engaging activity
Make blogging a easy and simple thing to do
Create blogging champions to bridge the gap for
newbie bloggers
Support creative content providers like film
critics, product reviewers, book reviewers,
travellers, photographers etc
Concentrate on the bloggers ROI
Have effective monetisation strategy for
advanced bloggers
Make your site synonymous with blogging
through creative branding
Extensive use of social networks – to seek
Advertise in the Mass Media
Target the urban youth in the age group of 18-30 for the
service as most of the regular older bloggers have
arketing
trategy already formed loyalty with their own sites.
The message of the communication has to position
blogging as a ‘cool’ thing to do. It has to be promoted as
a group activity.
The image of blog being a individual, intellectual thing to
do has to be removed from the minds of the target
audience by the method of extinction.
The communication has to give cues about blogging
topics e.g. gossip, TV programs, friends, hangout zones
etc. Tie ups with an array of youth programs in channels
like MTV, Channel V can be explored to build up the
youthful fun imagery.
For the vernacular sub branded blogs youth based
approach in regional programmes has to adopted
Retaining Current users
Make the blogging experience unmatched for
arketing the users
trategy
Focus on constantly adding new relevant
features in the blog
Support prolific bloggers and utilise them to
attract new ones
Have the option of independent blogs utilising
your facility for a fee
Encourage the user to socialise and improve
intra site linkages
Come up with the best interface for the users
having the following key elements
Searchability
Traceability
Marketing Strategy - Tools
arketing
trategy
Social Media Marketing
Social Media consists of social networks as well
arketing as blogs and micro blogs
trategy Social Media marketing depends on the “Word of
Mouse” to spread the word about a product or
service
To achieve the buzz in the initial days the
blogging service has to leverage the power of
the social media
The social networks to be targeted will be Orkut
and Facebook
The blogging sites will be Blogger, Wordpress
and Twitter
Our social media strategy will utilise both forms
of social network marketing - Brand profile
creation and Custom communities
Social Media Marketing
Orkut
arketing Place banner ads on communities having the
trategy maximum number of discussions and aim to divert
some of that discussion to our blog
These communities would be created before the user
signs up and on signing up he would be prompted
to join this community
Moreover our blogging service will have a custom
profile which will participate in all the discussion
forums and motivate members to blog rather than
scrap.
The custom profile will also communicate through
scraps all the latest development happening in the
blogging community that a user belongs to
This feature can be turned off by the user.
SMS features will be incorporated and the blogger
will be informed by SMS as and when someone
comments on the blog. This feature will be free and
optional
Social Media Marketing
Facebook
All the measures taken in Orkut will be implemented in Facebook. The focus
arketing will be more on applications in Facebook
trategy
There will be a blogging contest to announce the launch of the blogging
service.
The contest will ask wannabe bloggers to contribute as many articles as
possible. The user having the most votes(likes) will win.
Since this will be a competitive scenario most bloggers will ask their friends to
vote for them.
The more people they ask for votes the more views our blog will generate.
This will build up awareness and knowledge about our blog.
To position blogging as a group activity users a Facebook application will be
developed where a user can create to create custom blog groups and ask
their friends to join it.
All the blogging activities will be posted on the wall of a Facebook user.
This will lead to more and more people signing up with our blogging service. It
will also lead to may people trying out blogging for the first time.
Quizzes like How prolific a blogger are you? What is your blogging quotient?
etc will be launched to coincide with the launch of the service.
Social Media Marketing
Blogger and Wordpress
arketing The target segments who have recently started a
trategy blog on any of these two blogging services
Banner Ads and Adwords will be placed in the blogs
asking them to try out the new blogging service
The ads have to be customised according to the user
we are communicating with vernacular for
vernacular users, specialised ads for theme based
bloggers and cool, youthful ads for the young
experimental bloggers.
Each sub brand will have its own distinct style of
advertising.
The users of Blogger and Wordpress should be
provided with the best premium features for a
month after which a nominal fee would be charged.
This will give them a feel of the advantage of the
new blogging service without giving away premium
services for free.
Social Media Marketing
Twitter
arketingThe use of micro blogging will be to keep the
trategy
user involved with the blogging service
Custom profile creation will be done
Regular tweets to will be posted to followers
about new features, new blogs, best
bloggers etc
Use tweets to prompt users about themes
for new blogs
Tell users about tweeter trends and features
Online Marketing
About half the Share of Voice will be generated
through online advertising. The focus of the online
arketing advertising campaign will be on trial generation
trategy apart from awareness and knowledge
Online advertising will be effective in reaching the
target audience of youth in the age group 18-30.
Most of the target segment uses internet heavily and
use a few sites like Google, Yahoo, Orkut, Rediff,
Indiatimes etc
Viral Ads will be used in these sites. These ads will be
fun and entertaining which will lead to viewers
sharing these with friends online through IMs and
emails. Sharing features will be present in all ads.
The following slides specify the Viral strategy.
Pages which are used heavily by the target segment
like the Orkut login page, Indiatimes photogallery
etc will be specially targeted.
Contest and games will be advertised which will act
as incentives for the viewer by prizes and offers to
Viral Marketing
The “Super 3” techniques to reach to a large
arketing Indian Audience
trategy Indian cricket or cricketers or their families or
spouses
Movie stars (Bollywood, Tollywood, Kollywood,
Sandalwood and many more)
Politics and Politicians
Audio Podcasting
Tagging the audio content is very critical for people to
find the videos of choice. A podcast feed will be
provided from the Blog Site
Promotion will be taken care by the initial mass who
subscribe to the Blog Service and the viral content
Hosting and distribution by using external services. In
this case, audio content according to each Buyer
Persona will be made
A companion text which briefly discusses the content
Viral Marketing
Video for Web Marketing
arketing Posting the Blog-Site promotion videos (created for
trategy each buyer persona) to video-sharing sites such
You-tube etc
Developing an online video channel- cost implications
are slightly high but long term benefits ( e.g. Weber
Grills’ Weber nation website or Ford Bold Moves)
Vlogging features on the Directi Blog service
Vodcasting services much like a podcast but with a
video ( Example BMW vodcasts-
http://vodcast.bmw.com/)
Ranking and comments on the videoclips of famous
moments in Indian cricket
Inviting the subscribers/subscriber communities to
submit a video. In fact a competition can be run for
the same to create the initial buzz about the blog
site service ( e.g. Mentos and Converse
Use of News Releases
Close to 40% news readership is online (According to the
Monetisation Strategies
The Revenue Model
The three biggest sources of revenues will be
evenue Advertising
trategy Advertising will be in the form of banners and
adwords. This will be the biggest source of income
for the blog owing to its varied, diverse and wide
readership.
Product and Brand promotions
Revenue Scheme 3
Advertising Revunues ( Radio ) 227385000
Advertising Revunues ( Television) 1969986704
Advertising Revenues ( Internet ) 78321500
Sources : http://www.earnersblog.com/dominate-ebay-
affiliate-program/
http://pages.ebay.com/help/sell/affiliate-program.html
http://www.rediff.com/election/2004/mar/26espec.htm
Industry Estimates complied by Adex India, divison of
Future Revenue Streams
evenue
trategy
References
Blogging in India: A Research report
http://www.scribd.com/doc/17053636/Blogging-in-India-A-Co
India Online 2009 brochure by JuxtConsult
http://www.scribd.com/doc/13701177/India-Online-2009-Broc
Wikipedia
http://en.wikipedia.org/wiki/Blog
Ezine Articles
http://ezinearticles.com/?How-Does-Facebook-Figure-Into-You
Impact of SNS & Blogs on Indian Adult Consumer
http://www.scribd.com/doc/10885369/Impact-of-SNS-Blogs-o
www.dbadirect.com
www.cruisecompete.com/specials/holiday/christmas_cruises/1
References
http://www.earnersblog.com/dominate-ebay-affi
http://pages.ebay.com/help/sell/affiliate-program
http://www.rediff.com/election/2004/mar/26espe