WDCS Induction Training

Terminating Fax Numbers

Duration 1 Hour Presented by Ben Stickels

WDCS Induction - Terminating Fax Number Created Jan 03

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Pre - Requisites for this Module

Working knowledge of sending and receiving faxes or understanding of the concept. Computer experience as Winfax Pro is discussed.

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By the end of this module, you will be able to:

Understand what a Terminating Fax number is, and what it does. Explain the workings of the Fax Mailbox. Activate and de-activate a fax number for the customer. Set diversions for the Fax line specifically.
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Contents - Terminating Fax Number

What is it? Who would use this? Network Architecture Activation and De-activation Process Associated Costs Any known issues / Troubleshooting Hands on Fault reporting Whats on Easenet?

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Terminating Fax Number - what is it?

A second line, attached to a users service for the purpose of receiving faxes only. Can be used to download faxes to a Laptop/PC or directly to a landline based fax machine. Comes with a Fax Mailbox on GSM services that stores faxes in the same manner that Messagebank stores voicemail. Used mainly by professionals or anyone needing access to faxes on the move.

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Is a Fax number necessary?

A fax number is only used for inbound faxes. If youre sending faxes only, you dont need a separate fax line.

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Fax Number and Mailbox - How does it work?

A fax received to a mobile can be diverted to the Fax Mailbox, directly to a land based fax or received to a laptop.

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Activation and de-activation Process

GSM activation Process. Must be done in this order:

Mica Screen Mica C ode C omment 1 PAVL 2 BEAR 3 SHLR FAXMAIL TS62 against
basic service. This adds the mailbox. THIS MUST BEDONE FIRST!!!! Look for appropriate baud rate (usually 6202) and add the number. Set diversions to 109.

TS60

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Adding Fax Mailbox in PAVL for GSM Services

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Adding the fax number in BEAR screen

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CDMA Services
CDMA services dont have access to a faxmailbox.

Mica Screen Mica C ode C omment 1 BEAR C against S62

basic service, or C is for Standard S62 C DMA handsets. C is for Tellular s64 Units

C S64

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Adding CDMA Fax number in BEAR

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Dont forget to divert the fax line to 109

Take a look at EASEnet for diversion codes. > Products and Services > Messaging and Communications > Fax Mailbox

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What if a customer requests a particular number?

Available numbers can be searched for using MICA. Just go to the NLST screen and put in the desired number, or add the first few digits followed by a % to do a wildcard search.

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NLST Screen

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NLST Screen

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Known Issues
You MUST add the Fax Mailbox in PAVL before adding the fax number. Mica has problems if added the other way around. Faxes need to be sent from a 3.1Khz Audio Compliant telephone line, or the prime number will be reached. If you get Mailbox Address not found when trying to add the FAXMAIL code, change home MSA to a capital city.
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Associated Costs
$11 per Month including GST 5.5c per 30secs for diversion to 109 11c per 30secs for calling 109 Standard NDD charges apply when downloading faxes from 109. Note, this is separate to the calling 109 charges.

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Mobile Number Portability

Bringing a Fax line across from another carrier This is done via MNP FOH6 The fax line MUST be brought across from the losing carrier BEFORE the prime line. The ported fax line will sit in DIGN as pending until the prime line has been brought across. Once the prime line is cutover, the fax line can then be applied in BEAR. Look at MNP-FOH info on Bretts Website.

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Hands On
Well now see fax mailbox in action. Add a fax number to a service. Set appropriate diverts for Mailbox. Setup the mailbox. Send a fax to the mailbox. Download the fax from the mailbox using the laptop.

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Questions ?
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