ISO 9001:2008

8 Quality Management Principles

1

Quality Management Principle a comprehensive and fundamental rule or belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

Principle 1


Customer focused organization

Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

(Quality Quote) Give them quality. That's the best kind of advertising. -- Milton Hershey

Principle 2


Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organizations benefit.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

(Quality Quote) Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the 'ready-aim-aim-aim-aim syndrome.' You must be willing to fire. -- George Patton

Principle 3


Involvement of People
People at all levels are the essence of an organization and their full involvment enables their abilities to be used for the organizations benefit.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

(Quality Quote) Quality is everyone's responsibility. W. Edwards Deming

Principle 4


Process Approach
A desired result is achieved more efficiently when related resources and activities are managed as a process.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

Principle 5


System Approach to Management

Identifying, understanding and managing a system of interrrelated processes for a given objective improves the organizations effectiveness and efficiency.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

Principle 6


Continual Improvement
Continual improvement should be a permanent objective of the organization.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

(Quality Quote) In the race for quality, there is no finish line. -- David T. Kearns

Principle 7


Factual Approach to Decision Making

Effective decisions are based on the analysis of data and information.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

Principle 8


Mutually Beneficial Supplier Relationships

An organization and its suppliers are interdependent, & a mutually beneficial relationship enhances the ability of both to create value.
DET NORSKE VERITAS, 2003. ISO 9001:2000 AND INTERNAL QUALITY AUDIT WORKSHOP. [Handouts]

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