Академический Документы
Профессиональный Документы
Культура Документы
Objectives
This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow up on Missed Calls and Voice Mail Join a Conference Call Join a Video Call Accept a Video Call
Make a Call
You can use the search bar to find someone or scroll to find anyone in your contact list. 1.Open Lync. 2.Type the person s name or phone number in search bar. 3.Click Call on the person s contact card,. 4.When you click to call the contact s work number is the default number that is dialed. 5.You can click the Call menu to select other numbers to call the contact. Learn more about Click to Call on the next slide.
Call menu for additional options
Search
Click to Call
Lync 2010 offers the Click to Call feature. When you click this icon Lync automatically dials the number for you. The call connects using your Lync Phone Edition device. If a device is not available the call connects through your Lync client.
Click to Call
Answer a Call
Depending on your device setup, an incoming call takes place using one of the following methods: Connected to a Lync Phone Edition device: Call is answered using the Speakerphone or Headset. Lync without a device attached: Audio through the computer speakers. Answer Call: 1.Click notification window for incoming call. 2.The Conversation window appears and the call begins. Redirect or Decline Call: 1.Click Redirect call to another number such as your cell phone. 2.Click Decline to call send caller to voicemail if it is configured or disconnect caller.
Click the notification window to answer call.
Answer a Call In an IM The Conversation Phone tab displays options on how to receive the call. Click one of the following options: Accept Call accepts call and begins conversation. Redirect redirect to cell phone or other number. Decline declining the incoming call sends caller to voicemail if it is configured or disconnects caller.
Manage a Call
During a call you can change the audio device, place the call on hold or transfer the call to another number. Click the following options from Conversation window. Click Audio Device to select between your headset, handset or computer audio. Place the call on hold by clicking Hold. Transfer the call to another number. Use transfer to remain on your conference call even when you have to leave your office.
Use the transfer menu to transfer call to another number.
Call-Forwarding Settings
Forward a Call
You can send callers straight to your voice mail or to anyone you want to handle your calls while you are out. It s easy to set up full forwarding rules on the Call Forwarding tab. 1.Click Call Forwarding. 2.Click Call-Forwarding Settings. 3.Specify phone numbers on the Call Forwarding tab in Options. 4.Click OK to update call forwarding settings. 5.Click Call Forwarding. 6.Select one of the following options: Do Not Forward Calls Forward Calls To Voicemail, Cell Phone, or other number Simultaneously Ring
Option B Click Join Online Meeting from calendar invitation to connect to conference through Lync 2010.
Option A Click Join Online to join conference Call directly from Outlook calendar reminder.
Option C Manually dial the number using desk, cell or Lync Phone Edition device.
7/11/2011
15
Activity 1
This activity prepares Lync users for Online Meetings using voice. Practice this activity during a small or informal team meeting. This scenario uses a conference room setting with a conference phone as primary audio.
Schedule an Online Meeting 1. Open Outlook 2010 and click New Items, and then click Online Meeting. 2. Complete invitation fields and send the invitation. To Recipients Subject Location Start and End Time Join the Meeting 1. Open Invitation and click Join Online Meeting. 2. Click Use the following on the Join the conference audio dialog window. 3. Click drop down menu and enter your conference room telephone number. 4. Click OK.
7/11/2011
16
Activity 2
Practice using Lync touchtone commands during a call. Touchtone commands also referred to as Dual Tone Multi-frequency (DTMF) help you control the conference call, allowing you to admit or mute participants, and disable announcements. 1. 2. Join an Online Meeting and connect to conference call using desk phone. Use desk phone dial pad to press one of the following touchtone commands and listen to description. *6 - Mute or unmute yourself *4 - Mute or unmute all other participants *7 - Lock or unlock the conference call *9 - Enable or disable announcements for participants entering and exiting the conference. *3 - Privately play participant roll call in the conference. *8 - Admit all participants currently in the lobby to the conference. *1 - Play a description of the available touchtone commands.
Issue: A participant s voice echoes throughout the call. Resolution: This occurs if a participant is connected to the Online Meeting through multiple devices, such as
both computer audio and cell phone audio. This can also occur inside a large conference room if the meeting is using a podium and panoramic video with audio device. 1. 2. 3. The participant should mute computer speakers and computer microphone. Mute desk phone and verify echo has stopped. Unmute primary device to use during Online Meeting.
Video Objectives
Video
This section covers the following: Join a Video Call Accept a Video Call
Video Overview
For the closest thing to a face-to-face conversation, connect a webcam to your computer. Using a webcam in Lync 2010 to display yourself to other participants is a seamless experience. Certified UPnP webcams are detected automatically by Lync on Windows XP, Vista and Windows 7. You do not need to install a webcam to view another participant s video in a Online Meeting. Configure webcam settings from Video Device in Lync Options. 1. Click Tools and then click Options. 2. Configure webcam settings under Video Device.
Plug in a USB webcam and Windows automatically searches for driver software.
Review
In this course we covered the following voice and video features of the Lync 2010 client.
Make a Call Answer a Call Manage a Call Forward a Call Follow up on Missed Calls and Voice Mail Join a Conference Call Join a Video Call Accept a Video Call
2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BACK TO OBJECTIVES
Objectives This training course covers the following Microsoft Lync 2010 Attendant features:
Using the Contacts List Understanding Call Controls Making and Receiving Calls Managing Multiple Conversations Setting up Team-Call Groups How to Park and Retrieve Calls
Incoming Area The area where new conversations come into Attendant Active Area The main window for one conversation, where multiple operations can be performed. Pending Area The area where calls on hold or minimized conversations are placed.
3. To end the call, click the End Conversation icon or you can close the conversation window.
Answer a Call
When you receive a call, a desktop alert appears in the right hand side of the task bar, as well as the Incoming Area.
The alert is displayed when Attendant is minimized or closed while running, and allows you to answer the Call right away and bring the Attendant into the foreground in the process. To answer a call, double-click the incoming call alert or click Accept. To decline a call, click Decline. If voice mail is enabled, the call is redirected to your voice mail.
Note: The call alert looks different for a repeat caller. Respond to the call the same way as a normal alert, by double-clicking the alert or by clicking Accept or Decline.
Hold Transfer
Consult Invite
End
Transfer a Call 1. In the Conversation window, click the Transfer icon. 2. Double-click the name in the Contact List that you want to transfer the call to. The call disappears from your Conversation window. An unsuccessful transfer displays an error message.
Transfer a call
2. Double-click the contact name or drag the contact from the Contact List into the Conference area.
Alert
Parking a Call
Instead of putting a call on hold, you can park the call in a holding queue. Park the Call 1.Click the Hold menu. 2.Click Park call. When the call is successfully parked, you get a notification with the retrieval number. Communicate the retrieval number to the person or department that the call is being transferred to. Retrieve the Call 1.Type the retrieval number in the search box to retrieve the call. 2.You are then notified the call has been retrieved.
Retrieval Number
Edit Delegates
Add Delegates
Check Voicemail
You are notified when you have a new voice mail. Check your voicemail: Click the Voice Mail menu on the toolbar.
View your voicemails in Outlook: Click View Voice Mail. You can see your Voicemail preview in an Outlook message. Click Call Voice Mail. You connect to voicemail and hear options to listen to your message, delete, forward.
Use the Contacts List to find a contact. Make a call. Take notes on a call. Use Call Controls to put a call on hold. Consult and connect the call with someone else. Transfer a call. Add someone to a Team-Call Group.
Using the Contacts List Understanding Call Controls Making and Receiving Calls Managing Multiple Conversations Setting up Team-Call Groups How to Park and Retrieve Calls
2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BACK TO OBJECTIVES
Objectives
In this course you will learn how to:
Get Set up for Online Meetings Dial in conferencing and Personal ID Schedule an Online Meeting Multiparty/multi-platform meetings using Lync and Outlook Deliver a Professional Presentation Formal presentations using Screen Sharing, PowerPoint, and Whiteboard Work with Anyone Anywhere Collaboration with colleagues no matter where they are Use Microsoft Lync Attendee Join online meetings even if you don t have Lync installed
BACK TO OBJECTIVES
Dial-in Conferencing Dial-in Conferencing is an audio option for online meetings that allows participants, inside or outside your organization, to join the meeting audio using a phone. Your participants can just dial the number in your meeting invitation, enter the Conference ID and join the audio. Personal Identification Number (PIN) B O If you are not on your corporate Network
ACK TO
BJECTIVES
BACK TO OBJECTIVES
On the Dial-in Conferencing Settings page, note other helpful information such as: Assigned Conference Information
This information is your Assigned Conference ID and Meeting URL that populates automatically in your meeting invitation when you schedule a meeting via Outlook Add-in. Please note that you can reset your assigned conferencing information using the link provided on the page.
BACK TO OBJECTIVES
Online Meeting
BACK TO OBJECTIVES
Note: You can add your meeting agenda above or below the dotted lines in the invitation. Don t change the meeting information between the dotted lines, as it may prevent your people from joining your meeting.
BACK TO OBJECTIVES
Under Access & Presenter section, select the options as appropriate. The options are cover in detail in this section.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Note: You can also promote attendees to be presenters, and demote back to attendee during the meeting. Right click an attendee name in the People pane in your meeting, then click Make a Presenter.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Remember Settings
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Activity 1
Schedule a meeting using Outlook and set the roles and permissions. 1. Open Outlook and go to calendar view. 2. Click New Online Meeting on the Outlook ribbon. 3. Type a meeting subject, and then select date and time and participants. 4. Click Meeting Options on the Outlook ribbon and then click Customize access and presenters for this meeting. 5. Under Access, choose who can join your meeting without waiting in the lobby. 6. Under Presenters, select People I choose, then click Manage Presenters and add the presenters. 7. Click OK when you are done and then send your invitation.
BACK TO OBJECTIVES
Activity 2
Convert an existing Outlook meeting to an Online Meeting. 1. Open a regular Outlook meeting that you have already scheduled. 2. Click Online Meeting on the Outlook ribbon. 3. The meeting invitation is updated with the Online Meeting information 4. The Join Online Meeting and Meeting Options become available on the Outlook ribbon. 5. Click Meeting Options on the Outlook ribbon and then Customize access and presenters for this meeting. 6. Under Access, select People from my company. 7. Under Presenters, select People I choose, then click Manage Presenters and add the presenters. 8. Click OK when you are done and then click Send Update.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
In the Outlook invitation, click Join online meeting or the meeting link. If you have
BACK TO OBJECTIVES
BACK TO OBJECTIVES
To share your desktop: 1.In your online meeting click Share. 2.On the Share drop down menu, click Desktop. 3.A bar is displayed at the top of the screen and a glow appears around the
BACK TO OBJECTIVES
Share a Program
To share a program and the associated windows: 1. Click Share in your online meeting. 2. On the Share drop down menu, click Program. 3. Select the program you want to share. 4. A bar is displayed at the top of the screen, and a glow appears around the application window indicating what is being shared. 5. To stop sharing your application at any time, click Stop Sharing.
Stop Sharing
BACK TO OBJECTIVES
Give and Take Control of Your Sharing Sessionsharing, you re the only one in control of what is being shown on the When you start
meeting stage. You can allow others to take control of your sharing session and you can take back control at any time.
Give Control 1.Click Give Control on the sharing bar at the top of the screen. 2.Click the name of an individual to share control with, then click OK on the
Give Control
BACK TO OBJECTIVES
Annotation Tools
Show Thumbnails
BACK TO OBJECTIVES
Insert a Whiteboard
Use the whiteboard to post a note to everyone in the meeting or use as a fresh 1. Click Share in your meeting. page Share drop down to 2. On the on which menu,brainstorm. Everyone in click New Whiteboard. the meeting can write and draw on the 3. A whiteboards page will be inserted in the Stage area. whiteboard.
4. To start writing or drawing on the whiteboard, use the tools on the bottom of the meeting. 5. Click Stop Sharing when you are done.
BACK TO OBJECTIVES
A Poll page is inserted in the Stage area of your meeting, and the participants can click the options to answer your question. Use the control buttons at the bottom of the poll page to mange the poll page, such as open, close, show or hide results.
BACK TO OBJECTIVES
1.On the Online Meeting toolbar, click Actions. Note: If you don t see the toolbar, press the Alt key on your keyboard to activate the toolbar. 2.Click Take Notes Using OneNote. 3.OneNote opens and you can type your meeting notes. B O
ACK TO
BJECTIVES
BJECTIVES
BJECTIVES
Record a Meeting
Record a meeting: 1. Click the More Options button in your meeting and then click Start Recording. 2. The Pause and Stop commands become available at the bottom of the meeting window. 3. Click the Stop button and customize the options on the Stop Recording window if needed. 4. By default, Lync saves your recordings in Lync recording format in the location: C:\Users\username\LyncRecordings. Click Browse to save your recording to a different location. 5. By default the option to save the recording in (.wmv) format is also enabled. If not, check Also create a version that you can publish to others (.wmv) box. This option saves your recording in a single .wmv video format, which you can send to others.
BACK TO OBJECTIVES
2.In the Recording Manager window, select if you want to view the recording in Lync Recording format or Windows Media B O Recordings format. Click the appropriate
ACK TO
BJECTIVES
If you have saved your recording only in B O the Lync Recording format
ACK TO
BJECTIVES
Activity 3
Share your desktop and applications
1. Click Join online meeting to log in to your meeting. 2. On the Share drop down menu, click Desktop. 3. Note the sharing bar at the top of the screen and the gold bar in your meeting notifying you for your sharing status. Click Preview to open the stage area. Click Stop Sharing on the sharing toolbar. 4. On the Share drop down menu, click Program. 5. Select a program to share. Note the sharing bar and the notification in your meeting. 6. Click Stop Sharing.
BACK TO OBJECTIVES
Activity 4
Deliver a PowerPoint presentation
1. On the Share drop down menu, click, PowerPoint Presentation. 2. Select the PowerPoint file, and click Open. 3. Use the tools at the bottom of the screen to move the slides or annotate on your PowerPoint slides. 4. Click Stop Sharing.
BACK TO OBJECTIVES
Activity 5
Insert and use a Whiteboard
1. On the Share drop down menu, click New Whiteboard. 2. A Whiteboard page is inserted in your meeting. 3. Use the tools at the bottom of the screen to annotate on your Whiteboard. 4. Click Insert Image and select an image to insert on your Whiteboard. 5. Use the stamps button to insert Arrow, Check and X Stamps. 6. Click Stop Sharing.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
1.Double-click a contact s name to open a conversation window. 2.On the Share drop down menu, choose any of the presentation options:
Desktop
BACK TO OBJECTIVES
Join an unscheduled conference call If you have been invited to a conference call, click the conference invitation pop-up alert that appears in the lower-right corner of your computer and you ll be added to the conference call.
BACK TO OBJECTIVES
Activity 6
Start an Unscheduled Online Meeting (Meet Now)
1. Open Lync , click the drop down menu next to the Options button, then click Meet Now. 2. Click the arrow next to People and then click Invite by Name or Phone Number. 3. Search for a contact or select from the list and click OK. 4. Your invitee will receive an alert and can join by clicking the pop up alert or Accept.
BACK TO OBJECTIVES
Microsoft Lync
2010 Attendee
This section covers the following: Understand Lync Attendee Join a Meeting Using Lync Attendee Set up Audio and Video Lync Attendee Options
BACK TO OBJECTIVES
Features Lync Attendee provides IM, audio, video, and all the data collaboration modalities while you are in the conference.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Join as a Guest
If you want to join as a guest: 1. On the login window, select Join as Guest. 2. Type your name as you want it to appear in the meeting, then click Join. 3. If the organizer has enabled the lobby, you ll be directed to the meeting lobby until a presenter admits you in the meeting. Otherwise, you ll be logged in automatically.
Lobby
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Video Device
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Review
This training course covered the following topics: Get Set up for Online Meetings Dial in conferencing and Personal ID Schedule an Online Meeting Multiparty/multi-platform meetings using Lync and Outlook
2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BACK TO OBJECTIVES
Objectives
In this course you learn how to: Set up Delegate Access using Outlook Set up Delegate Access in Lync Schedule an Online Meeting on Behalf of Your Manager Initiate a Meet Now on Behalf of Your Manager Start a Conference Call on Behalf of Your Manager
1. Click Tools then Options 2. Click Options 3. In the Options window, click Delegates tab. 4. Click Add and type the name of the person whom you want to designate as your delegate 5. Click Add, and then click OK. 6. In the Delegate Permissions dialog box, under the calendar option , select Editor rights. 7. To send a message to notify the delegate of the changed permissions, select the Automatically send a message to delegate summarizing these permissions check box. 8. Click OK. Note: These steps must be performed by the manager
Set up Delegate Access Using Outlook 2010 File tab. 1. Click the
2. Click Account Settings, and then click Delegate Access. 3. Click Add. 4. Type the name of the person whom you want to designate as your delegate 5. Click Add, and then click OK. 6. In the Delegate Permissions dialog box, under the calendar option , select Editor rights. 7. To send a message to notify the delegate of the changed permissions, select the Automatically send a message to delegate summarizing these permissions check box. 8. Click OK.
Managers Alias
Shared Folder
Invitation to attendees
Note: The invitation will include your name, your managers name and the meeting information; including meeting link and audio information.
Participants connected
Note: The Meet Now on-behalf-of boss must have audio to configured.
Review
This course covered the following: Set up Delegate Access using Outlook Set up Delegate Access in Lync Schedule an Online Meeting on Behalf of Your Manager Initiate a Meet Now on Behalf of Your Manager Start a Conference Call on Behalf of Your Manager
2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BACK TO OBJECTIVES
Objectives
In this course you will learn how to: Find the right person Locating someone using incomplete information with Lync 2010 Connect with people you care about People are easy to get in touch with Let people know where you are and what you are doing Share current information using Lync 2010 Stay on top of your daily communication Easily manage my day-to-day communications with Lync 2010
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Presence
Lync 2010 automatically sets your presence based on your activity or Outlook calendar. You can also manually update your status.
Photo Location Personal Note Options
Status
Change your Status 1. Click the presence status and select one of the options.
Available: You are online and available to be contacted. Busy: You are currently in a call or in a meeting. Do Not Disturb: By default, you will only see conversation alerts from Workgroup contacts. Be Right Back: You are stepping away from the computer for a few moments. Off Work: You are not working and not available to contact. Appear Away: Your computer has been idle for a while. Out of Office: You are out of the office. Offline: You are not signed in to Lync 2010. Presence Status
BACK TO OBJECTIVES
Hover Experience
The Me Area presents photo, status, and other personal information to assist users in identifying a contact. A contact s picture is a great place to start an IM.
Start an IM with Someone 1. Point to a person s picture. 2. When the contact card opens, click the IM button. Or 3. Double-click the contact. Change Display Options 1. Click the Display Options arrow. 2. When the group contact card appears, click the IM button to send a message to the whole group.
Step 1: Hover
BACK TO OBJECTIVES
Search by Name/Keyword
Using the enhanced search functionality in Lync 2010, you can quickly identify a person and their availability, get search results that find the right person, and also search on more than just names. Expert Search uses keywords to narrow the search for finding a person or group with specific attributes.
Search for a Person 1. Type a person s name in the search box. 2. Results appear below the box. Search for an Expert 1. Type a keyword to narrow the search for finding someone with specific attributes. You can also just click the Skill tab to view Keyword-based results for your search. 2. Results appear with your search criteria highlighted.
Skill Results
Search Criteria
BACK TO OBJECTIVES
Contact Card
The contact card is an ever-present tool for viewing someone s profile and organizational information. The contact card also serves as launch point for communication with a person or group.
View a Contact Card 1. Hover over a person s picture to display their contact card. 2. Click the chevron (^) for a full version of their contact card. 3. To see their organization, click Organization.
Contact Information
Organization Information
BACK TO OBJECTIVES
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Frequent Contacts
Frequent Contacts simplifies contact management by giving users easier access to favorite contacts. Lync 2010 automatically populates the Frequent Contacts group based on recent conversations, but you can pin a few of your most important contacts to this group for quick access.
View Frequent Contacts 1. Click the chevron next to Frequent Contacts. Pin Frequent Contacts 1. Type the person s name or e-mail address in the search box. 2. In the search results, right-click the person, and then click Pin to Frequent Contacts. TIP: You can show or hide your Frequent Contacts using the display options menu.
Pin Contact
Frequent Contacts
BACK TO OBJECTIVES
IM Phone
3.
BACK TO OBJECTIVES
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Location
Lync 2010 displays a location under your presence status that is related to the network you re connected to. You can make this location more meaningful by renaming it Work or Home. Then, every time you re working from this location, any contacts you want to let know will have a better idea of where you are.
Set your Location 1. Click the Set Your Location arrow. Select a location. Create a Custom Location 1. Click the Set Your Location arrow. 2. Click Set Your Location. 3. Type your location name in the Edit Location window. 4. Click OK. TIP: 911 Location information can be used by emergency services.
Location
911 Location
BACK TO OBJECTIVES
Personal Note
Lync 2010 let you easily update your location and note. You know at a glance what others are seeing about you so you can make sure your information is accurate and up-to-date. Your personal note is displayed as the second line of your contact information when other people view your contact information in Lync 2010.
Update your Personal Note 1. 2. 3. Click in the Personal Note area. Type your note. You can also include a hyperlink.
Personal Note
BACK TO OBJECTIVES
Activity Feeds
Activity Feeds provide a single view to monitor real-time updates of shared information. TIP: If you pin your contacts you can use Frequent in feeds to view only pinned contacts in your feed.
Few your Feeds 1. 2. Click the Feeds tab. Scroll through available feeds.
Monitoring Feeds
BACK TO OBJECTIVES
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Notifications
There are four areas that allow you to organize and easily view information about your contacts. Features like notifications allow you to stay on top of past and present conversations, know when someone is trying to get in touch, and easily manage your active conversations. Notifications surface communication activity from your contacts.
View Notifications 1. Click Activity Feeds, conversations, or Phone to view recent activity, conversations, calls and voicemails.
Contacts Activity Feeds Conversations Phone
Call Notification
BACK TO OBJECTIVES
Windows 7 Integration
With Windows 7 integration, you can hover over the Lync 2010 icon in the task bar to change your status and view and manage conversations.
Change Status
BACK TO OBJECTIVES
Managing Conversations
The Conversation area allows you to stay on top of past and present conversations. You can navigate through open conversations or view past conversations without leaving Lync.
Manage Conversations 1. Click the Conversations Environment tab. 2. Scroll through the list of current and past conversations.
Conversations
BACK TO OBJECTIVES
BACK TO OBJECTIVES
Review
This course covered the following topics: Find the right person Locating someone using incomplete information with Lync 2010 Connect with people you care about People are easy to get in touch with Let people know where you are and what you are doing Share current information using Lync 2010 Stay on top of your daily communication Easily manage my day-to-day communications with Lync 2010
BACK TO OBJECTIVES
2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
BACK TO OBJECTIVES