Knowledge Management

Knowledge Management
y Knowledge and intellectual capital as a companys primary

source of production and value y Ulrich 98 Knowledge is an organizations only appreciable asset and knowledge work continues to increase y As employees in organizations progress with age, they acquire a set of knowledge that is customized to the firms operations, structure and culture y Knowledge found within an organizations human capital must be first captured and then transferred in order to be exploited for advantage.

Churchmans inquirers as design templates for Knowledge Management

y Churchman translates the philosophies of Liebniz, Locke,

Kant, Hegel, and Singer into the language of design to form the basis for his Inquiring Systems. y The purpose of each of the inquiring systems is the creation of knowledge; however each philosophers view on how to gather knowledge and build models to represent their view of the world differs.

Views in Eastern and Western Cultures

y Western view being more focused on explicit knowledge

and tangible individualistic motivational factors, and the eastern view on tacit knowledge y Andriessen in 2006, came to the conclusion that western management thinking used substance metaphors whilst the Japanese used knowledge as thoughts and feelings metaphors.

Quality in a KMS
y The quality of knowledge is an issue that should be

addressed if KM is to be effective. y This is true for KMS as it provides processes and technologies essential for achieving organisational goals and objectives. y Viewing KMS as a service can also help to generalise service quality dimensions in this sector.

The Analysis of key elements of SocioTechnical KM system

A socio-technical knowledge management system can be analyzed by contemplating the following: y Different approaches to knowledge management and knowledge management system y The existing socio-technical models of knowledge management systems can be analyzed y The key elements of socio-technical knowledge management system can be explored.

Different Approaches to KM & KMS

There are three broad approaches to knowledge management: y Technological approach to knowledge management y Social approach to knowledge management y Socio-technical approach to knowledge management

The Model of Socio-technical Knowledge Management System

The conceptual model of socio-technical knowledge management system includes three main subsystems: y The subsystem of knowledge management process, y The subsystem of technological context, and y The subsystem of social context.

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