BOB KNOWLTON BOB KNOWLTON

V.N.M.Nair, Professor, SBMJCE, Bangalore V.N.M.Nair, Professor, SBMJCE, Bangalore

22/11/2006 22/11/2006
Bob Knowlton Bob Knowlton
CASE FACTS CASE FACTS
MAJOR CHARACTERS MAJOR CHARACTERS
BOB KNOWLTON BOB KNOWLTON- - HEAD OF PHOTON LAB. HEAD OF PHOTON LAB.
SIMON FESTER SIMON FESTER - - NEW RESEARCHER ASSIGNED TO PHOTON NEW RESEARCHER ASSIGNED TO PHOTON
LAB. TO ASSIST KNOWLTON LAB. TO ASSIST KNOWLTON
Dr. JERROLD Dr. JERROLD- - PROJECT HEAD PROJECT HEAD
LINK LINK- - MATHEMATICIAN MATHEMATICIAN
OLIVER OLIVER - - RESEARCHER RESEARCHER
DAVENPORT DAVENPORT- - RESEARCHER RESEARCHER
THURLOW THURLOW- - RESEARCHER RESEARCHER
LUCY&MARTHA LUCY&MARTHA- - SECRETARIES SECRETARIES
BOB KNOWLTON BOB KNOWLTON
BACKGROUND BACKGROUND
THE CASE PRESENTS A TYPCAL AMERCAN RESEARCH THE CASE PRESENTS A TYPCAL AMERCAN RESEARCH
LABORATORY WHERE SPONSORED RESEARCH S GONG ON LABORATORY WHERE SPONSORED RESEARCH S GONG ON
N CUTTNG EDGE TECHNOLOGES. TYPCAL AMERCAN N CUTTNG EDGE TECHNOLOGES. TYPCAL AMERCAN
VALUES PREVAL. NDVDUAL ACCOMPLSHMENT S GVEN VALUES PREVAL. NDVDUAL ACCOMPLSHMENT S GVEN
MORE WEGHTAGE. EVERYBODY N PHOTON LAB UNDER MORE WEGHTAGE. EVERYBODY N PHOTON LAB UNDER
BOB KNOWLTON S HAPPY. KNOWLTON HAS A GOOD BOB KNOWLTON S HAPPY. KNOWLTON HAS A GOOD
PROFESSONAL AND PERSONAL FRENDSHP WTH Dr. PROFESSONAL AND PERSONAL FRENDSHP WTH Dr.
GERROLD WHO S THE PROJECT HEAD. GERROLD WHO S THE PROJECT HEAD.
BOB KNOWLTON BOB KNOWLTON
THE WHOLE SCENARO CHANGES WTH THE ARRVAL OF SMON FESTER THE WHOLE SCENARO CHANGES WTH THE ARRVAL OF SMON FESTER
NTO THE PHOTON LAB. THOUGH KNOWLTON WELCOMES HM , AN NTO THE PHOTON LAB. THOUGH KNOWLTON WELCOMES HM , AN
UNKNOWN FEAR CREEPS NTO HS MND. UNKNOWN FEAR CREEPS NTO HS MND.
FESTER MPRESSES EVERYBODY WTH HS SUPEROR NTELLGENCE AND FESTER MPRESSES EVERYBODY WTH HS SUPEROR NTELLGENCE AND
PRACTCAL WSDOM. LNK TOO S VERY MUCH MPRESSED WTH FESTER PRACTCAL WSDOM. LNK TOO S VERY MUCH MPRESSED WTH FESTER
AND STARTED MOVNG CLOSELY WTH FESTER. FESTER COMES OUT WTH AND STARTED MOVNG CLOSELY WTH FESTER. FESTER COMES OUT WTH
NNOVATVE SOLUTONS FOR THE PROBLEMS THEY ARE WORKNG AT. Dr. NNOVATVE SOLUTONS FOR THE PROBLEMS THEY ARE WORKNG AT. Dr.
JERROLD PRASES FESTER N KNOWLTON'S PRESENCE. KNOWLTON JERROLD PRASES FESTER N KNOWLTON'S PRESENCE. KNOWLTON
BECOMES NSECURE AND FEELS THAT HE S VERY SMALL BEFORE FESTER. BECOMES NSECURE AND FEELS THAT HE S VERY SMALL BEFORE FESTER.
KNOWLTON LOOSES NTEREST N WORK AND FNALLY DECDES TO LEAVE KNOWLTON LOOSES NTEREST N WORK AND FNALLY DECDES TO LEAVE
SMMONS LABORATORES SMMONS LABORATORES
BOB KNOWLTON BOB KNOWLTON
MAJOR SSUES N THE CASE MAJOR SSUES N THE CASE
WRONG PERCEPTON WRONG PERCEPTON
COMMUNCATON BREAK DOWN COMMUNCATON BREAK DOWN
WRONG ASSUMPTONS WRONG ASSUMPTONS
PERSONALTY RELATED PROBLEMS PERSONALTY RELATED PROBLEMS
EGO CLASH EGO CLASH
JEALOUSY JEALOUSY
FEAR FEAR
LACK OF SELF CONFDENCE LACK OF SELF CONFDENCE
NTOLERANCE NTOLERANCE
BOB KNOWLTON BOB KNOWLTON
OUTCOMES OUTCOMES
GROUP COHESON STARTED DSAPPEARNG GROUP COHESON STARTED DSAPPEARNG
LOSS OF WORK MOTVATON LOSS OF WORK MOTVATON
GROWNG SENSE OF NSECURTY AMONG PEOPLE GROWNG SENSE OF NSECURTY AMONG PEOPLE
FNANCAL LOSS FNANCAL LOSS
SUSPCON SUSPCON
KNOWLTON'S RESGNATON KNOWLTON'S RESGNATON
Dr. GERROLD'S UNHAPPNESS Dr. GERROLD'S UNHAPPNESS
LOSS OF CREDBLTY LOSS OF CREDBLTY
BOB KNOWLTON BOB KNOWLTON
MAJOR PROBLEMS DAGNOSS MAJOR PROBLEMS DAGNOSS
PERCEPTON RELATED SSUES PERCEPTON RELATED SSUES
PERSONALTY RELATED SSUES PERSONALTY RELATED SSUES
COMMUNCATON RELATED SSUES COMMUNCATON RELATED SSUES
BEHAVOURAL RELATED SSUES BEHAVOURAL RELATED SSUES
BOB KNOWLTON BOB KNOWLTON
QUESTONS POSED? QUESTONS POSED?
HOW THE PRESENT CRSS COULD HAVE BEEN HOW THE PRESENT CRSS COULD HAVE BEEN
AVERTED? AVERTED?
WHAT S DR. JERROLD'S CONTRBUTON N THS WHAT S DR. JERROLD'S CONTRBUTON N THS
CRSS? CRSS?
WHAT S FESTER'S CONTRBUTON N THS? WHAT S FESTER'S CONTRBUTON N THS?
WHAT WENT WRONG WTH KNOWLTON? WHAT WENT WRONG WTH KNOWLTON?
WHAT S LNK'S CONTRBUTON N THS FASCO? WHAT S LNK'S CONTRBUTON N THS FASCO?
WHO WON AND WHO LOST? WHO WON AND WHO LOST?
WAS THER ANY SOLD REASON FOR THS CRSS? WAS THER ANY SOLD REASON FOR THS CRSS?
BOB KNOWLTON BOB KNOWLTON
POSSBLE PREVENTVE MEASURES POSSBLE PREVENTVE MEASURES
1. 1. Dr. JERROLD SHOULD HAVE DSCUSSED WTH KNOWLTON Dr. JERROLD SHOULD HAVE DSCUSSED WTH KNOWLTON
BEFORE SENDNG FESTER TO THE PHOTON LAB. PHOTON BEFORE SENDNG FESTER TO THE PHOTON LAB. PHOTON
LAB HEAD'S CONCURRENCE WOULD HAVE BEEN LAB HEAD'S CONCURRENCE WOULD HAVE BEEN
OBTANED OBTANED
2. 2. OFFCAL THNGS SHOULD NOT HAVE BEEN MXED WTH OFFCAL THNGS SHOULD NOT HAVE BEEN MXED WTH
PERSONAL RELATONSHPS PERSONAL RELATONSHPS
3. 3. Dr. JERROLD SHOULDN'T HAVE TAKEN KNOWLTON FOR Dr. JERROLD SHOULDN'T HAVE TAKEN KNOWLTON FOR
GRANTED GRANTED
BOB KNOWLTON BOB KNOWLTON
4. 4. FESTER SHOULD HAVE BEEN MORE DPLOMATC FESTER SHOULD HAVE BEEN MORE DPLOMATC
5. Dr. JERROLD SHOULD NOT HAVE DSCUSSED THNGS ALONE WTH 5. Dr. JERROLD SHOULD NOT HAVE DSCUSSED THNGS ALONE WTH
FESTER WTHOUT FESTER'S BOSS KNOWLTON. FESTER WTHOUT FESTER'S BOSS KNOWLTON.
6. Dr. JERROLD SHOULD HAVE TOLD KNOWLTON THAT FESTER WAS TO 6. Dr. JERROLD SHOULD HAVE TOLD KNOWLTON THAT FESTER WAS TO
JON SOME OTHER GROUP LATER JON SOME OTHER GROUP LATER
7. Dr. JERROLD SHOULD HAVE CONTUED HS USUAL DALOGUE WTH 7. Dr. JERROLD SHOULD HAVE CONTUED HS USUAL DALOGUE WTH
KNOWLTON SO THAT KNOWLTON SHOULDN'T HAVE GOT TME FOR WLD KNOWLTON SO THAT KNOWLTON SHOULDN'T HAVE GOT TME FOR WLD
MAGNATON. MAGNATON.
8. FULL BREAK DOWN OF COMMUNCATON SHOULD HAVE BEEN AVODED 8. FULL BREAK DOWN OF COMMUNCATON SHOULD HAVE BEEN AVODED
BY ALL. BY ALL.