Section-5 Change Management Calls Summary June-2011

Description Total calls Closed calls Calls in progress Pending calls

6 5 4 3
Infra Database Apps Total
Changed Tickets Tickets logged for Changes in New Server Installation and Network Modification

In fr a D atab ase A pps

4 1 11 16

1 1 1 3

2 0 6 8

1 0 4 5

2 1 0 Clo se d In p r o gr e ss

;Summary

Action for Next Month

1. 2.

Scheduled PM to be performed VM ware Installation.

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Server Uptime June 2011

Description Average Uptime for all Servers with Redundancy
May11 June11 July11

NIL

NIL

NIL

100 80 60

100

100

99.92

Average Uptime for all Servers without Redundancy

100%

100

99.92

40 20 0 0 M ay'11 0 June'11 0 July'11

Action for Next Month

K: Drive restructured successfully PRD server was down for three hours due to hardware failure.

Monitoring Tool Testing for Datacenter and Links

W ith Redundancy W ithout Redundancy

Summary

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Critical Server Up-time ReportJune 2011

HMSI 2F Server Uptime Report S.No Planned Achieve d Application 1 PCPACK - F 99.5% 100% 2 PCPACK - S 99.5% 100% 3 MRO 99.5% 100% 4 Lotus 95% 100% 5 Internet 95% 100% 6 P2P Link 99.5% 92.94% Total Uptime for Servers 98.80%

Microsoft Office Excel 97-2003 Worksheet

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Network Uptime June-2011

Description
Average uptime for Routers

May 11 99.64%

June 11 99.26%

July 11 99.5%

Network Uptim e
Route rs 100 99 Fire wall Switche s

Line 4

Average uptime for Firewalls

100%

100%

99.5%

98
100% 100% 99.5%

M ay'11

June '11

July'11

Average uptime for Switches

97 96
Airtel Internet Link Up gradation from 2 Mbps to 6 Mbps. Redundant Link installation for Tapukhera Plant.

95

Action for Next Month

Summary

Airtel MPLS link down due to Last mile problem for 3.40 hours. HCL P2P link down due to Manesar exchange failure for 12.50 hours. Tapukhera 2F Link Down Due to Frequent Fiber Cuts.

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Internet Link Utilization Report June-2011 HCL

Airtel

TATA
5

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Backup Performance WINTEL June-2011

Description May 11 June11 July11

Failed Back-ups

00

00

Backup Trend
35 30 25 20 15 10 5 0 1-M a y11 1-J un1-J ul -11 11 Fa i l ed Ba ckup Successful Ba ckup
Action for Next Month Summary

Successful Backups Successful Backups (%)

All Backup are Successful for this month, except the backup for DHCP due to OS( VSS) file error.

Planning for 2F backup Strategy and Resources CRF for OS reloading/repair has been shared with Rohit San for aproval.

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Section-8 Customer Appreciations/Escalations

Appreciations:Appreciation Details For Physical diagram availability of Datacenter servers by Rohit San Kolkata Audit apreciation by Rupinder San Appreciation for bringing down daily pending calls to lowest (2) Date 13-04-2011 15-04-2011 21-04-2011

Escalations :Escalation Details Root Cause Action Taken or To Be Taken Owner Planned Closure Date

NA

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Performance Report..June, 2011

Achievements
PM of IBM, HP Servers and Ironport-Websecurity. New Rack & Switch Installation for Punching Area and cabling through armed cable. New Switch Addition in First Floor Rack and Purchase rack for new system. Application level PM for Lotus and Mcafee is completed. Done DNS Forwarder settings for Globle Web Portal on DNS Server.

Misses
Airtel Internet Link Upgrade from 2 Mbps to 6 Mbps. PM of Switches & Routers. N: Drive Space merge with lotus Server space on NAS Server.

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