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Introduction Definition of Grievance Concept of Grievance Why do grievances arise? Directions help in handling a grievance Errors in processing of Grievance Principles of Grievance handling Grievance Machinery Grievance handling procedure Important aspect of the grievance machinery Concept of Arbitration Arbitrator
Introduction
Human nature is such that wherever he works, he has grievance about something or the other. They may be real or imaginary, valid or invalid, genuine or false. The grievance produce unhappiness, frustration, discontent, indifference and poor morale and ultimately it has an adverse effect on the efficiency and productivity of an employee
Definition of Grievance
Prof. Pigors and Meyers define grievance as dissatisfaction. According to them, dissatisfaction of an employee is anything that disturbs the employee, whether expressed or not Dale Yoder defines it as "a written complaint filed by an employee and claiming unfair treatment". The National Commission of Labour states that complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, transfer, promotion, seniority, work assignment, and discharges would constitute grievance
Grievance Machinery
Usually thought of in connection with a company that deals with a labour union. Whether unionized or not, should have established and known methods of processing grievances. Representatives from each department/shift can constitute a new machinery. Agreed list of names from Union as per any existing agreement. A satisfactorily running Works Committee member shall act as the departmental representative
ARBITRATION
TOP MANAGEMENT
MIDDLE MANAGEMENT
SUPERVISOR
Concept of Arbitration
The union can temporarily or permanently drop the issue. The union can call a strike if the contract permits. The case may be submitted to an impartial arbitrator.
Arbitrator
Arbitration is usually handled by either a single individual or a panel of three, consisting of a representative of labour, one of management, and an impartial third person. An arbitrator is an outside third party who is brought in to settle a dispute, and he or she has the authority to make a decision. The arbitrator may be hired for a particular case or may be appointed as a permanent official for the industry or the company and the union. Generally, the person may be acceptable to both union and management.