Course 6922A Communication Server 1000M Configuration and Maintenance

Introduction Welcome to Course 6922A, Communication Server 1000M configuration and Maintenance - Release 4.5. This course is designed for technical personnel responsible for configuring and maintaining a CS1000M system either in a stand alone scenario or as a part of an IP network.

Objectives
By the end of this course, you will be able to Describe the CS1000M System architecture Identify the components of Communication Server 1000M Configure the CS1000M ELNK Configure Pseudo TTYs and manage logins Install Signaling Server Configure CS1000M using Element Manager Configure BW zones and IP sets Install and configure Media Cards Describe IP Peer Networking and Virtual Trunking (H323 & SIP) Configure the System to support Personal Directory, Redial list and Callers List Features Configure the System to Support Virtual office Feature Perform Basic troubleshooting for Networked CS1000M Systems Maintain, Backup and Restore the system.

Time Table

Day 1
Introduction Platform Components ELAN and TTY configuration Signaling Server Installation Element Manager Configuration Zone and IP sets Media Card Installation IP Peer Networking Overview IP Peer Networking Lab Ex Personal Directory, Callers List and Redial List Virtual Office System Maintenance

Day 2

Introduction Module 1

Objectives

At the end of this Module, you will be able to do the following: Identify a CS1000M system Describe the purpose, design and Architecture of the CS1000M system. Describe the application that interface with C1000M System Describe the Features and benefits of a CS1000M system Describe how CS1000M integrates into an existing network.

CS1000M
Signalling Server Signalling Server

MC32

MC32

Site A

SSC

SSC

MC32

MC32

TDM

QoS IP LAN

TDM

Site B

Direct Media Path between IP sets

CS1000 Family System Type CS1000M (Migration) CS1000S (Standard) CS1000E (Extended) MG1000B (Branch) Max IP Phone Sets 15000 1000 15000 400

CS1000M functionalities:
Centralized numbering Plan through a single software platform Scalability to 15,000 users with CP PII or CP PIV WAN/LAN connectivity to different nodes using direct media path. Personal Directory/Callers List/ Redial List for IP Phones

CS1000M Product Options

From Platform to CS1000 4.x with Signalling server CS1000M Cabinet CS1000M Chassis CS1000M Half Group CS1000M Single Group CS1000M Multi Group

Meridian 1 Opt 11c Meridian 1 Opt 11c Mini Meridian 1 Opt 51c Meridian 1 Opt 61c Meridian 1 Opt 81c

Applications
Communication Server 1000M supports a broad suite of applications including those listed below: Symposium call center server Integrated Recorded Announcer Integrated Call Assistant Integrated Conference Bridge DECT Hospitality Messaging Server CALLPILOT

IP Phones 1100 Series

1150E 1110

GEM

1140E 1120E

IP Phone 1100 Series

IP Phone 1110
Single line, standard level call activity set, designed for light call volume environments High-resolution back-lit single-line display with 4 soft keys Built-in four-way navigation cluster with enter/send key Integrated 10/100 Ethernet switch with PC port. Five position adjustable footstand Supports IEEE 802.3af Power over Ethernet

IP Phone 1120E
Multi-line (four lines), intermediate-level desktop phone, ideal for office environments Four user-defined line/programmable feature keys, fourteen fixed keys and four soft label keys High-resolution, fully-backlit, graphical, monochrome, eight-level greyscale, pixel-based (240x80) display Supports converged applications presentation from external application servers such as the Nortel Application Gateway 1000 Integrated 10/100/1000 Base-T Ethernet switch with one LAN and one PC port USB port for support of standard USB mice, keyboard and powered hubs Five position adjustable footstand Supports IEEE 802.3af Power over Ethernet Supports up to three IP Expansion Modules 1100, delivering an additional 18 programmable line/feature keys per module.

IP Phone 1140E
Multi-line professional-level desktop phone ideal for office professionals. Supports up to 12 programmable line / feature keys, fourteen fixed keys and four soft label leys High-resolution, graphical, fully backlit, monochrome greyscale, pixel based (240x160) Liquid Crystal Display. Supports converged applications presentation from external application servers such as the Nortel Application Gateway 1000 Integrated autosensing 10/100/1000 Base-T Ethernet switch with one LAN and one PC port. USB port for support of standard USB mice, keyboard and powered hubs Integrated Bluetooth Audio Gateway to support wireless headsets Five position adjustable footstand Supports IEEE 802.3af Power over Ethernet Supports up to three IP Expansion Modules 1100, delivering an additional 18 programmable line/feature keys per module.

IP Phone 1150 Contact Centre Agent Set

Desktop IP Phone specifically designed for more intensive call environments, such as ACD groups and IP Contact Centres. Designed to enhance user productivity and boost customer service levels The IP Phone 1150E has all the features of the 1140E, plus: Seven dedicated fixed feature keys for agents (agent configuration) Seven dedicated fixed feature keys for supervisors (supervisor configuration) An eighth fixed key programmable for any business telephony or ACD feature Dual headset ports (Agents and Supervisors) Bluetooth integration Listen and Paging Speaker

IP Phone 2000 Series

IP Audio Conf. Phone 2033 2001 2002

2004

2007

IP KEM

IP Phone 2001
Standard level, single line desktop IP telephone, designed for low traffic locations 802.3af Power over Ethernet support 3 line x 24 character display with four softkeys On-hook dialling with listen-only speakerphone. No integrated Ethernet switch, so no PC port available

IP Phone 2002
Intermediate level, multi-line desktop IP telephone, designed for intermediate level call activity 4 line x 24 character display, with four programmable line / feature keys and four soft keys Integrated 10 / 100 Base-T Ethernet switch, with a LAN port and PC port. 802.3af Power over Ethernet support Handsfree capable IP set

IP Phone 2004
Professional-level desktop IP telephone, ideally suited to managers, knowledge workers and administrative staff Twelve programmable line / feature keys Large 8 line x 24 character monochrome display High-quality audio speakerphone Integrated 10/100 Base-T Ethernet switch with a LAN and PC port Supports optional IP Phone 2000 Series Expansion Module

IP Phone 2007
IP Phone incorporating a 5.7 (12.7cm x 17.8cm) colour touch screen display Suitable for managers and professionals Supports converged (voice and data) applications presented from external application servers such as the Nortel Application Gateway 1000 Twelve programmable line / feature keys

IP Conference Phone 2033

Full duplex, handsfree conference phone which is ideally suited for conference rooms of small to medium size, and managerial / executive offices 360 degree room coverage with support of Nortel IP telephony features Supports two optional extension microphones 802.3af Power over Ethernet support Ten fixed keys and three soft label keys

IP Softphone 2050
Designed foruse as a primary or supplemental desktop telephone, or telecommuting device Aimed at professionals who frequently travel or home-based workers Used with an approved headset or handset plugged into the USB audio adaptor. Multiple skins integrate with customised PC settingsAvailable on CS1000, BCM and Meridian 1

VoWLAN - WLAN Handsets 22xx

Rich and Familiar Feature Set IP Phone 2004 emulation Corporate/Personal Directory, Callers List, Redial List Virtual Office Resistant to liquids (2212) Security Integrated VPN client (2212) Quality of Service SVP in conjunction with IP Telephony Manager 2245 WMM subset of 802.11e Eight channel Push-to-talk (2211) 4hrs Talk Time / 70hrs Stand-By
WLAN Handsets 2210/2211/2212
WLAN Handsets

IEEE 802.11a/b/g

2210

2211

2212

Planned GA June 2007 6120 / 6140

System management
Optivity Telephony Management (OTM) Element Manager (EM) Command Line Interface (CLI)

Features and Capabilities

The CS1000M system is designed to support The full suite of features by Meridian 1 PBX MCDN Networking Features Existing IPE cards

Interworking/Interoperability

BCM 3.5+ Meridian 1 PBX using ITG Trunk 3.x+ Multimedia Communication Server 5100 (MCS 5100) and other SIP based application

Platform components Module 2

objectives
At the end of this module, you will be able to do the following Identify the hardware components and describe the function of each components in CS1000M Identify IP Connectivity and associated cables used in CS1000M

Components and IP Connectivity

Signalling Server

WAN

Media Card

Call server

ELAN

TLAN

Call server

Call Server
The call processor of the CS 1000M platform is known as the Call Server Supported processor
CP3 (Thor) CP4 (Thor) CP PII (Pentium) CP PIV (Pentium) SSC

Signalling Server
The Signalling server has the following characteristics 19 rack mountable PIII 700 Mhz processor 512MB memory The Signalling server is used to run multiple applications on the VxWorks real-time operating system, including SIP/H323 Signalling GW. Terminal Proxy Server (TPS) Networking Routing Service (NRS) Element Manager Application server for Personal Directory, Redial List and Caller List

Signalling Server Front Components

The front of the SS has the following Components: A CD-ROM drive to load Sw files and Firmware for the Signalling Server, Voice Gateway Media Cards and IP Phones A floppy drive if the CD-ROM is not bootable A maintenance port for a login session for CLI management The SS LED indicators show the following: Power Green LED on, Power on; LED off, Power off Status Red LED off, CPU running; LED on, CPU halted Drive Green LED flashing, Hard drive or CDROM Drive active Link Green LED, Ethernet port active 100Mpbs Green LED on, Ethernet port running at 100 Mbps; LED off, Ethernet port running at 10 Mbps

Signalling server Rear Components

The rear of the SS has the following components: The AC power cord connector provides an AC connection to the SS The 100BaseT TLAN network interface is used for telephony signaling traffic The 100BaseT ELAN network interface connects the SS to the call server and to the other CS1000M components on the ELAN subnet The rear Maintenance port is the primary port for Maintenance and administration terminals The remaining ports are not used for any system function. Do not plug any device into these ports

Signalling server Applications

Terminal Proxy Server (TPS) Acts as a signaling gateway between the IP Phones and Call Server using the UNIStim protocol Allows IP phones to access telephony features provided by the call server Control the IP Phone registration SIP/H323 Signaling Gateways SIP Gateway offers a SIP based IP peer solution. It provides a direct trunking interface between the CS1000M system and a SIP domain using SIP Virtual trunks H323 Gateway signaling software provides connectivity to a H323 Gateway using H323 virtual trunks

Contd
Network Routing Service (NRS) Manages a centralized numbering plan for SIP, H323 and mixed SIP/H323 networks. The NRS combines the following:
SIP redirect server and SIP registrar H323 Gatekeeper Network Connect server

Element Manager Web Interface Is a simple and user friendly web based interface that supports a broad range of system configuration and management tasks Can be accessed directly through a web based browser

Media Card

Media Card functionalities:

The media card connects an IP and circuit switched device using DSP processors for either trunk or line application The media card acts as a Line Terminal Proxy Server for the IP phones, based on whether the Signalling Server is in service or not. The CS1000M supports the following types of Media cards Media card 32-port line card Media card 8-port line card ITG-Pentium 24-port line card The maximum number of IP phones that can register to a VGMC, when the Signalling server is not available MC32 128 MC8 32 ITG - 96

Voice Gateway Media Card Shielded 50 pin Adapter

The adapter breaks out the signals from the I/O connector to the following: ELAN port TLAN port One RS-323 port

ELAN Configuration Module 3

Objectives
At the end of this module, you will be able to do the following: Configure the Call Server ELAN IP Address Configure Static Routes Test IP connectivity to/from the Call Server

ELAN Configuration for Call Server

LD 137
DIS ELNK

LD 117
NEW HOST <hostname> <ip address> PRT HOST CHG ELNK ACTIVE <hostname> CHG MASK <subnet mask> NEW ROUTE <destination IP> <gateway> UPDATE DBS

LD 137
ENL ELNK STAT ELNK

LD 117
PRT ROUTE ENL ROUTE <id>

Testing the ELAN

LD 117
Ping xx.xx.xx.xx

Ping from PC to Call Server Ping from Call Server to PC

TTY Configuration and Logins Module 4

Objectives
By the end of this module you will be able to do the following Configure pseudo TTYs Configure Logins and passwords Enable multi-user login Enable default password change

Pseudo TTYs
Pseudo TTYs need to be created for Element manager and OTM to login to the call server via the ELAN LD 17 REQ chg TYPE adan ADAN new tty x (any ADAN number not previously used) CTYP pty PORT x (any PTY port number not previously used) DES pty FLOW USER sch mtc bug TTYLOG BANR

LD 17 PWD Account Prompts

Prompt ACCOUNT_REQ PWD_TYPE USER_NAME PASSWORD CONFIRM Response new/chg/out pwd2/pwd1/lapw xxxx yyyy yyy Comment Request Type of acount Unique user name User password Confirm user password

Multi User Login Enable Option

It is recommended to enable muti-user for a CS1000M system LD 17 REQ chg TYPE ovly MULTI_USER on

Force Password Changing

System administrator can force all passwords to be changed by setting FPC prompt to YES
REQ chg TYPE pwd PWD2 PSWD_COMP FPC yes SRPT195 FORCE PASSWORD CHANGE ACTIVATED WARNING: PASSWORDS HAVE TO BE CHANGED ON NEXT LOGIN

Signalling Server Module 5

Objectives
Given this lesson, the instructors presentation, product hardware, product software, and appropriate Nortel Networks documentation, you will be able to:
Identify the functions of Signalling Server Software Identify the requirements for installing a Signalling Server Demonstrate the procedure used to mount the Signalling Server Perform system start-up and software installation Identify the requirements for upgrading the Signalling Server software Identify the requirements for upgrading the Signalling Server memory

Signalling Server Software

The signaling server has the following software components: IP Phone Terminal Proxy Serer (TPS) SIP and H323 Signaling Gateway Networking Routing Service (NRS) Element Manager and NRS Manager Web Server Personal Directory, Callers List and Redial List database

Signalling Server Installation

Signalling Server is installed in 19 inch rack

Signalling Server LEDs and Buttons

Memory Requirements
Release 4.0 requires 512M All the new Signalling Server are now shipped with 512m Early Signalling servers were shipped with 256M memory Upgrade kit available = NTDU80

Preparing for software installation

Before installing the software, it is important that the following info is identified for Signalling server

Node ID for IP telephony Node Node IP address for the IP telephony Node Hostname for the Signalling server ELAN IP address, subnet mask and GW TLAN IP address, subnet mask and GW ELAN IP address of the call server Primary and Alternate NRS IP address for this networked system NRS role if applicable

Brand New Signalling Server Installation (Disk unformatted)

With CDROM inserted Turn on the power and wait for this screen to be displayed

Re-Install Software
Insert the CD-ROM into the Signalling Server Power on or reboot the signaling server Watch boot messages, carefully and when prompted to Type [C]DROM or [H]ard Disk, Type C and Dont hit the carriage return

Install Main Menu

Signalling Server Logins and Passwords

Default accounts and passwords are
admin1/0000 admin2/0000

PWD1, PWD2 and PDT2 username and passwords are synchronized from the call server. (Note: need an EDD on the CS to sync password changes) Can reload the default accounts from Tools Menu

Signalling Server Tools Menu

Verify Successful Configuration

To ensure that the Signalling server Ethernet connections are configured correctly (ELAN and TLAN), perform a ping test to and from each interface After successfully installing software and configuring basic Signalling server information, the Signalling server components can be configured using the Element manager.

Element Manager Module 6

Objectives

At the end of this module you will be able to: Describe TTY configuration requirement for System Management communication Log in to Element Manager Identify the purpose of Element manager Identify operations of Element manager Import the IP Telephony Node to the CS1000M Call Server Test configuration success

Element Manger
Use element Manager to configure and maintain the following components of the cs1000m system:
Signalling server Call server Voice Gateway Media Cards NRS

Prepare the call server for Management

The CS1000M must be configured with Limited Access Password IDs (LAPW ID) or admin1 or admin2 passwords so that Element Management can connect to the Call Server Pseudo-terminals (PTYs) are also required for Element Management and OTM connectivity.

Element Manager Access

Element Manager Home

Accessible overlays
LD 02 - Traffic LD 14 Trunk data block LD 15 customer data block LD 16 route data block LD 17 configuration record 1 LD 20,21 and 22 print reports LD 32 Network and peripheral Equip Diagnostic LD36 Trunk diagnostic LD 43 equipment data dump LD 49 new flexible code restriction and idc LD 60 digital trunk diagnostic LD 73 digital trunk interface LD 86,87 and 90 electronic switched network LD 117 Zone configuration LD 135 core common equipment diagnostic

Import IP Telephony Node (1)

Import IP Telephony Node (2)

Import IP Telephony Node (3)

Edit Node Parameters

Save / Transfer Message

Reboot (after save & transfer of configuration to elements)

Perform a Data Dump using EM

Zones and IP Phone Configuration Module 7

Objectives
At the end of this module, you will be able to do the following: Describe how Bandwidth Zones manage bandwidth usage and codec selection Configure Bandwidth Zones Configure virtual superloops Configure IP sets Program IP sets

Bandwidth Zones

Zone Configuration - EM

Zone Basic property and Bandwidth Management

Virtual Superloops (Big Switch)

Virtual superloops must exist to create a Virtual TN, which is required for both IP Phones and Virtual Trunks For Large systems, the assignment is direct. Virtual Superloops are configured in LD 97 or EM A Virtual Superloop provides 1 loop, 2 shelves, 16 cards, 32 units (1*2*16*32=1024vtn) VTN format = L S C U
Loop = 0 to 252 (multiples of 4) Shelf = 0 -1 Card = 0 15 Unit = 0 - 31

Virtual Superloops (Small Switch)

On SSC based systems virtual superloops 96 112 are the only superloops that can be configured as virtual superloops Each superloop provides 256 VTNs (8 cards * 32 units) 39 cards total * 32 units = 1024 VTNs max per switch TN to supl relationship is fixed and is given in the table

Superloop Configuration

Configure IP Phones
LD 11 REQ new TYPE i2002 TN 61 0 DES admin CUST 0 NUID NHTN KEM ZONE 1 FDN TGAR 0 KEY 0 scr 2000

Programming IP sets
Use one of the configuration option
Dhcp no Dhcp partial Dhcp full

Use the following keys in sequence to soft reset IP Phones

Mute key Up arrow Down arrow Up arrow Down arrow Up arrow Mute key 9 key Release key

Media Card Installation and Configuration Module 8

Objectives
At the end of this module you will be able to: Install a Media Card in the CS1000M system Describe IP line Node election process Add a Media Card to IP Telephony Node Add VGMC channels Check and upgrade MC Loadware Verify correct operation of a Media Card

Media Card functionalities:

The media card connects an IP and circuit switched device using DSP processors for either trunk or line application The media card acts as a Line Terminal Proxy Server for the IP phones, based on whether the Signalling Server is in service or not. The CS1000M supports the following types of Media cards Media card 32-port line card Media card 8-port line card ITG-Pentium 24-port line card The maximum number of IP phones that can register to a VGMC, when the Signalling server is not available MC32 128 MC8 32 ITG - 96

Install Media Card(s) in the IPE shelf

Media card can be plugged into any IPE slot of a big switch In a small system, Media card can be plugged into any slot from 1 to 10 of Main and expansion cabinet.

Node Election
Signalling server is the Leader Voice gateway media cards are the followers If follower signalling server is not available a VGMC may be elected as a Leader Leader signalling server presides before any VGMC Succession Media cards presides over an ITG IP Line card Within each group of Leader/Follower cards, the VGMC with the longest idle time presides If multiple cards have a similar idle time, the VGMC with the lowest IP address presides

Media Card Installation process

Collect IP address and ELAN MAC address for VGMC Configure media card using EM Insert media card Save/transfer IP telephony Node information Check and if necessary upgrade the VGMC loadware Configure digital data block Add VGMC channels to the call server thro EM Make test calls

Software Upgrade VGMC Loadware

IP Peer Networking Overview Module 9

Objectives
At the end of this module, you will be able to do the following: Describe IP Peer Networking Describe a simple H323 call setup sequence Configure SIP/H323 routes and trunks

IP Peer Networking

Basic H323 Network Call walk-through 1

User A dials User B

Basic H323 Network Call walk-through 2

Call server routes the call to the IP Nw

Basic H323 Network Call walk-through 3

The H.323 Gatekeeper sends the IP address of H.323 Gateway B to H.323 Gateway A

Basic H323 Network Call walk-through 4

H.323 Gateway A sends a SETUP message to H.323 Gateway B

Basic H323 Network Call walk-through 5

Gateway B sends the call to Call Server B over a Virtual Trunk

Basic H323 Network Call walk-through 6

Call Server B selects the codec, allocates bandwidth, rings the telephone, and sends an alerting message to H.323 Gateway

Basic H323 Network Call walk-through 7

H.323 Gateway B sends an alerting message to Call Server A

Basic H323 Network Call walk-through 8

User B answers the call

Basic H323 Network Call walk-through 9

Call Server B sends a CONNECT message to Gateway B

Basic H323 Network Call walk-through 10

IP Phones start the direct IP media paths

Configure SIP/H323 routes and trunks

Configuring the Customer Data Block and enabling ISDN

Configuring IP D-channels

D channel configuration
Configure the following fields with the following values: a. D channel Card Type (CYTP) = D-Channel is over IP (DCIP) b. User (USR) = Integrated Services Signaling Link Dedicated (ISLD) c. Interface type for D-channel (IFC) = Meridian Meridian1 (SL1) d. Configure Remote Capabilities (RCAP) = Network name Display method 2 (ND2)..

Configuring the Virtual routes and trunks

Under Basic Configuration, fill in the required fields to create a new Virtual Trunk Route: Select a Route Number (ROUT) from the drop-down list. Select the Trunk Type (TKTP) = TIE trunk data block (TIE). When Trunk Type (TKTP) is selected, the following three options The route is for a virtual trunk route (VTRK) Digital Trunk Route (DTRK) Integrated Services Digital Network option (ISDN) Enter the Access Code for the trunk route (ACOD).

Options available when TIE is selected

Select The route is for a virtual trunk route (VTRK) check box.

Virtual trunk route

Enter a ZONE number. Enter the NODE ID (the node served by this Signaling Server). Select the Protocol lD for the route (PCID). H323 (H323) and SIP (SIP) are two of the available options.

ISDN option

Select the Integrated Services Digital Networks option (ISDN) check box. Choose Mode of operations (MODE) = Route uses ISDN Signaling Link (ISLD). Choose Interface type for route (IFC) = Meridian M1 (SL1). Select the Network Calling Name Allowed (NCNA) check box.

General Options

Virtual trunk configuration

Choose Multiple trunk input number (MTINPUT) if you are using more than one trunk. Select Trunk data block (TYPE) = IP Trunk (IPTI). Terminal Number (TN). Designator field for trunk (DES) is a text string only, and has no impact on functionality. Select Extended Trunk (XTRK) = Virtual trunk (VTRK). Enter a Route number, Member number (RTMB). Enter a Channel ID for this trunk (CHID) = x (where x is in the range of 1-382). Submit

IP Phone Set Features Module 10

Objectives
At the end of this module, you will be able to do the following:
Describe the Personal Directory, Redial list and Callers list features Configure the Signalling Server to support Personal Directory, Callers list and Redial list Configure the system to support VO

Personal Directory
Launched via fixed Directory Key Stores up to 100 entries per user of user name and their DN Uses existing text editor via navigator keys Allow copy from Corporate directory, Callers list, Redial list and within Personal Directory

Redial List
Launched via fixed Directory Key Stores up to 20 entries per user of dialed DN and received Call Party Name Display with time/date Supports 24 character user names and 32 digit DN Sorted by call log time

Callers list
Launched via fixed Directory key Stores up to 100 entries per user of caller ID info and most recent call time Supports 24 character user names and 31 digit DN Provides call count and idle display notification Sorted by call log time

Password Administration
Launched via fixed Services key Provides password protection to PD/RL/CL via SCPW Allows end user to change SCPW Changed password is updated on call server All application using SCPW affected

Configure Signalling Server for PD/CL/RL

Virtual office
The Vo feature allows IP users to temporarily move their DN and features to another location Provides call service to users who travel to other locations temporarily User logs in using his dialable DN and preconfigured SCPW. After NRS look up, IP phone is redirected to register with the home system User gets the same functionality as his home phone, including his own DN, adl numbers, feature keys and voice mail indiactions. An emergency call placed by a user who is using VO login feature is directed to the home PSTN User logs out by
Selecting VO logout in Options Menu Logs in as himself on other IP phone Automatic logout at midnight (configurable)

Virtual office (cont)

There is only one instance of a DN at any time. When the user logs in using VO the home phone of the user is logged out and available for others to login Codec selection is based on the one properties for the home phone VO configuration
CLS vola/vold (VO login allowed/denied for this physical TN) CLS voua/voud (VO user allowed/denied)

System Maintenance Module 11

Objectives At the end of this module, you will be able to do the following
Use the EM to generate call sever commands Create and use Virtual Terminal Sessions Access Log Reports List Call Server & IP Telephony utilities Use EM to apply patches Use EM to manage Media Card Loadware and IP phone firmware Describe NRS Server System wide settings Perform NRS server backups & restores Troubleshooting system problem

System Maintenance Select by overlay

System Maintenance Select by Functionality

Call server Command Example

Links Virtual terminal Session

IP Telephony Node Maintenance and Reports

IP Telephony General Commands

Log Reports

Sig server and MC Virtual terminal

Services Backup & Restore Call server

IP Telephony Software Patching

IP Telephony - Software - VGMC Loadware Upgrade

IP Telephony Software IP Telephone Firmware Upgrade

NRS Server System Wide Settings

NRS Server Manual backup

NRS server Database Restore