eGovernance & More

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GROUP : PARAM - 2010

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Movin Crasto Manoj Dongare Niranjan More Om Matta Pradeep Fernandes Pravin Desai
1

eGovernment ???

Leverages Business Processes & Technology Infrastructure Provide Better Services Internal & External Helps Operational efficiency of Public Sector Organizations
What?
Transformation of internal and external public sector relationships

How?
Through internet enabled operations, information, and communication technology

Result
To optimize government service delivery, constituent participation and internal government processes

Why eGovernance?
Improve Value to Citizens ( G2C) Improve Communication & Process flows with other Govt. Agencies (G2G) Reduce Operational & Administrative Costs (G2B) Improve efficiency & effectiveness of its employees(G2E)

eGovernance

eGovernment-What does it bring .

Transparency Accountability

24X7 Services

eGovernment

Time-To-Market

Information Exchange

Equal Access to All Citizens

Municipal Corporation of Greater Mumbai (MCGM)

Who Why What

Fact file
 Estd 1882
India s 1st Municipal Corp. Largest Local Governments in Asia Coverage 480.24 Sq.Km Population 11.9 Million ( Census 2001) Employees - 1.5 Lakhs Annual Budget - Rs 20,000 Crores No. of Wards 24 Services Education , Medicare , Water Supply .

Municipal Corporation of Greater Mumbai (MCGM)

Why eGovernance at MCGM

MCGM Need for eGovernance

Increasing Complexity of Urban Management. Demanding citizens 200 + Services. Achieve efficiency in Citizen service . Better Planning & Supervisory Control. Inter office Co ordination Reduced touch points Single Window Disparate legacy system
No integrated MCGM wide & Citizen centric systems

Vision
To Establish : S Simple M Mobile A Attitude R Reliable T - Transparent

Path to eGovernance
 TCS - IT Road Map  Suggests Enterprise Applications as the best route to pursue .  QBS Procedure for Bidding.  Technical :75 % , Commercial : 25% Weightage  Consortium - SAP, Siemens & ABM Knowledge ware for SAP ERP services.

SAP Deployment

Implementation
Two Phased Implementation. I. Computerized back end Operations
- Established , stabilized , institutionalized & created large databases. - Provided the Impteus for the second phase. - No Impact to the citizens. II. Solutions to Support front end applications - Citizen Centric eGovernance. - Conceptualized CFC - Bilingual Touch Screen Kiosks.

Implementation .cont.
Inception May 2006 25 consultants. Scaled up to 100 consultants - Oct 2006 7 modules FICO, HR, MM Pilot project implemented in Dahisar ward. Replicated it to other 23 wards.

Implementation Methodology

Network Overview

SAP ERP 6.0 SAP SRM 5.0 SAP CRM 5.0 SAP EP - 7.0 SAP BI

Database Oracle 10.2 OS - AIX 5.3

Challenges
Change Management. Business Processes Re-engineering. High level of Customization. Data Compilation. Employee Resistance. Computer literacy. Availability of core team members. Representation from all departments. Training employees on technology and new business processes.

Benefits
Reduced Operational & Administrative Costs. 24 x 7 x 365 - Services. Blocking revenue leakage. Secured payments gateway. Real time decision making. Online Grievance redressal. Integrated services Single portal . Etendering Process Reduced service delivery time 20 to 25 % Minimized employee discretion. Reduction in Errors.

eGovernance in MCGM New lease of Life

MCGM ..Awards
Recognition Award Most Complex Implemenation of SAP (ERP) in Public Sector. JNNURM Award SKOCH Challenger Award , 2007. Citizen s portal ranked 32nd Globally by AIPA Only Indian City in top 100 world wide.