A study on organizational change and culture

AT CORPORATION BANK ,DHARWAD

SUMMARY
Corporation Bank was established in the year 1906

Corp Bank is regarded as one of the well-run banks

in the comity of Public Sector Banks in the country. The Bank has a unique history of 100 years of successful Banking and has stood the test of time by growing steadily, offering vast, varied and versatile services with a personal touch.

ORGANIZATIONAL CULTURE
Excellence

in performance and uniqueness in customer service form the central core of the Bank's organisational culture Corporation Bank is the first Public Sector Bank to publish the results under US GAAP. As a part of the Bank's centenary celebrations, a number of programmes and projects were planned and executed

As a first step, the Bank has launched the Corp Kissan Card debit card tied up with VISA international,, to enable the farmers make timely purchases for agricultural operations.

Changes made in CORPORATION BANK:

COMPUTERIZATION OF BANK CORE BANKING

ATMs

COMPUTERIZATION OF BANK
Corporation Bank has always viewed technology as a

facilitator of change for strategically aligning its business with the ultimate objective of improving customer service and to offer innovative and cost effective products and services.
Low0costoautomation,Protectionoagainstoobsolesce

nce, innovation in system design and standardization on a single platform have been the strategies adapted by corporation bank .

Continued.
After the back office automation, the bank took up

inter Branch Reconciliation. Elimination of outsourcing entries which took nearly 3 years in 1982-83 was now reduced to 3 months

Cost effective PCs and inter based servers

CORE BANKING
The Core Banking environment offers a totally

different perpective from the business angle when compared to a decentralized environment.
Particular Branch Banking will shift to Any Branch

Banking.

ATMs
The struggle for customer retention is intensifying

as the technological changes enable the use of increasingly user friendly new distribution channels
Any Time and Any where Banking Tie up with VISA , enabling all VISA card holders to

carry out ATM transactions in the Banks network.

IT has enabled the Bank to offer many customer friendly products and services, such as: Corp convenience Corp elite and corp premium Corp recur Corp payroll Corp companion or Any branch banking facility Corp power Cheq-Multi city Cheque facility

THANK YOU