Organizational Transformation and Leadership Excellence

The Care and Growth Model

Team Excellence

Personal Excellence

Leadership Excellence

The Care & Growth model is predicated on two assumptions

You can account for excellence at any level (from the individual to the work group to a global corporation, a country and even the world) on the basis of single criterion we call Intent to serve Individual and organizational excellence are one issue not two. This is true from two point of views: You can not command others if you are not in charge of your own life. Whoever you are, as leader will over time be reflected in those around you.

What does the word Leadership mean to you?

People

+
Results

So how do you achieve Results through others?

hard
e.g. rank/title/name dropping n

soft
e.g. seduction/humour/doing something for another

feel forced/coerced/bullied

feel manipulated/used

Resistance
stick

Retaliation
carrot

Have to

The Person that you would work for willingly

listens, provides direction, fair, approachable, encouraging, supportive, honest, visionary, delegates, empowers, available, has integrity, knowledgeable, reasonable, gives feedback, empathetic, a mentor, helpful, allows freedom, patient, appreciative, has high standards

want to

Have to Vs Want to
The difference between working for someone because you have to or because you want to
is not about their behaviour, but rather about their

intent

What does intent mean?

Means

End

Implication

Person Job / Result

Person

Job / Result Enable Person

Job / Result

Take
(Control)

malevolent

Give
(Power)

benevolent

I N T E N T

Implications for the Group / Organisation

we measure the success of the group by the size of the surplus

surplus
2

a surplus is only produced when people are collectively giving more than they are taking the degree to which the group is successful is the degree to which the members of the group are unconditional in pursuit of the groups objectives

We are unlikely to solicit unconditional giving when takers are in charge

RESULTS

job

CEO

Manager

Supervisor

Worker

We will only solicit unconditional giving when

We invert the line of service We establish legitimate relationships at every level in the hierarchy We hold those in command positions accountable for the cultivation of exceptional people (Givers) NOT for getting results out of people

What does cultivating givers mean?

Growth / Empowerment

Means
Resources, Tools, Authority, Standards, Time

Ability
How Why

Accountability
D I S C I P L I N E

C E N S U R E

S T A N D A R D

R E C O G N I S E

Deliberate Malevolence

Deliberate Benevolence

Meets standard

Careless

R E W A R D

Personal Implications for the Leader

Other
expectations
needs owed/rights Blame Ends

contribution
values owe/duties Accountability Means

Take Self

Give

Organisational Transformation
Team/Business Excellence

Personal Excellence

Leadership Excellence

Our Product and Services

Leadership The Care & Growth Model 3 Day Program (Content followed by overview of Application Modules). Leadership by Intent: Establishing The Criteria for Healthy Leadership 2 Day Program Application Modules Leadership Values 2 Day Program Empowerment 2 Day Program Coaching & Mentoring 2 Day Program Benevolent Intent 2 Day Program Performance Excellence 2 Day Program Supervisory Skills 2 Day Program Personal Excellence The program is offered in various durations from 1 day to 5 days depending upon the needs of target audience. Team Excellence 1 Day Program Grow to Care - Service Excellence 1 Day Program Communication Skills 2 Day Program Leadership program and the Application Module can be either run in a Drip Feed fashion or as an independent program. The complete set covers the entire spectrum of leadership transformation.

Our Product and Services

Leadership Audits to understand the state of leadership within an organization or a community. Opinion Surveys to define the climate of employee / customer / stakeholders / community opinion. Audit of people systems, e.g. performance management and discipline, Leadership diagnostics, Audit operational process, Review organisational structure, Structure accounts in terms of Value Added Statement to Define the degree to which the organisational context is disabling or enabling. Implementation with coaching, training of master trainers, propagation.

Training Calendar 2011

Topics Performance Excellence (Cultivating Excellence through Accountability) Coaching and Mentoring (Using the job to bring best out of people) Leadership by Intent (An Introduction to Leadership The Care and Growth Model) Dates Jan 24 25 Oct 27 - 28 Feb 24 -25 Jun 23 24 Sep 29 - 30 Mar 28 29 May 26 27 Jul 25 26 Nov 29 30 Apr 28 29 Aug 25 26 Venue Karachi Islamabad Islamabad Lahore Karachi Lahore Islamabad Karachi Karachi Karachi Lahore

Emotional Intelligence

For Further Information Please Contact: Shahbaz Aftab Schuitema Associate +92 331-8927230 10-C, Upper Mall Scheme, Lahore, Pakistan shahbaz@schuitema.co.za www.schuitema.co.za