GROUP MEMBERS

1. 2. 3. 4. RAJNA NAMBIAR ROHIT NIKAM PREKSHA SHETTY PRIYANKA VAITY 87 88 104 118

INDIAN RETAIL INDUSTRY

5th largest in the world It is a ever growing market Its is the most promising emerging market for investment

Store Background
1. HyperCITY Retail (India) Pvt. Ltd. is part of the K. Raheja Corporation group, a leader in the Indian retail sector 2.It is situated over 1,20,000 sq feet area

Features
Specialty Areas
Imported food (Waitrose, UK) In Store Caf (Desi Caf and Brio 24 Hr Pharmacy Gaming Zone Home Theatre Demo Kitchen Demo I -scan

Facilities
ATM facility Consumer finance Disabled access to store and toilets. Faster checkout without queues.

Selection of Store Location

HyperCITY Next to Inorbit Mall Malad Link Road Malad (West) Mumbai 400 064 Tel: +91 - 22 - 40078400 Email: Hyp_customerservice@hypercityindia.com

Store Set-up
The store is divided into two sections i.e. it has 2 floors. The 1st floor has all the grocery and household items that includes vegetables, diary, poultry etc. the 2nd floor consists of home appliances, furniture, garments, sports material etc. It also has a pharmacy and a Vodafone gallery. Store timings Store timings are from 10.00am to 10.00pm working from Monday to Sunday.

No. of staff and shifts

No.staff is approximately 1800 and the no. of shifts are 3.

Reasons for Store Location

Malad is a developing suburb Close vicinity to Inorbit mall Availability of large store area (1,20,000sq.ft) Due to the large store area they provide variety of products under one roof

Merchandise Mix
Departments
HyperCITY provides a truly international shopping experience, where customers can shop in comfort in a large, modern, & exciting environment It offers a wide and contemporary range of innovative products, sourced from both local and international markets The product range covers: Foods, Home ware, Home Entertainment, Hi-Tech, Appliances, Furniture, Sports, Toys & Fashion

Types of Products
Apparels
They offer great quality and value on clothing & accessory needs for the entire family.

W W

Womens wear Ethnic,Western,Sleepwear

Mens wear Casual,Formal,Innerwear

 Infants

Girls Infants wear,Girls(2-6/7-12)

Boys Infants wear,Boys(2-6/7-12)

Furniture

People looking for a modern sofa, bedroom or dining discover it at Hypercity, as part of a range of stylish and contemporary furniture to re-design your home at great value

Electronic Appliances

From your computing needs to imaging & software, this section features the biggest brands at great value. They help to uncover the latest technologies across our range of digital cameras, scanners, laptops and more.

Sports Section

Whether it is cricket, tennis, badminton or football, sports enthusiasts and the fitness conscious will find an authoritative range of sports equipment from leading brands are all available at Hypercity.

Organisation Structure
Hypercity Executive Team

Andrew Levermore, Chief Executive Officer Andrew joined the business in 2004 and has been at the helm of affairs from the conception stage.

Rajiv Nair Business Head - General Merchandise, HyperCITY Retail Limited & HyperCITY Argos.

Vinay Arora, Business Head - Fashion Vinay has over 14 years of experience in apparel business, having held key international marketing, merchandising & profit center positions with reputed apparel companies in the Indian subcontinent.

Siddarthan has worked with Shoppers' Stop for five and half years in Corporate Human Resources and later with Hypercity as head of Human Resource before moving on to this current role in operations. Siddarthan has had diverse experience across various industries, such as manufacturing, service and hospitality

MANAGERIAL LEVEL
GENERAL MANAGER

DEPUTY GENERAL MANAGER

STORE OPERATION MANAGER

SERVICE MANAGER TEAM LEADER

STAFF

Private Label
They dont have any in house designer, but has their own brand named as

HYPERCITY.

Local Competitors
Spencers Demart Lifestyle Food Bazaar Reliance Fresh

Supply Chain

Manufactures

Dealers

Retailers

customers

Customer Relationship
They target middle and upper middle class by providing better quality products at a reasonable price They attract the customers by providing discounts and offers, free home delivery of goods to their customers, credit card facilities to salaried customers etc. They provide efficient after sales service and they have an exchange policy

ENCOURAGING CUSTOMER LAOYALTY

Exchange policy They offer exchange within 14 days of your purchase, on producing the original receipt. The product should be unused, undamaged, in the original packaging and in saleable condition Jewellery, cosmetics, mobile Phones, MP3 players, innerwear, swimwear and any altered merchandise are not exchanged All appliances & electronics items will be exchanged subject to the warranty & guarantee terms of the manufacturer, with a valid receipt

Membership cards Membership cards are available to customer and they also give Gift vouchers. Hypercity Gift Vouchers are available for both Corporate and Personal gifting. Their Gift Vouchers are available in denominations or Rs.50/-, 100/-, 250/-, 500/-, 1000/-, or 2000/-.

Free home delivery Hypercity is committed to extending high standards of customer service even beyond shopping through our Home delivery service. Our aim is to delight our customers through timely delivery of goods, every time. Vallet parking 4-wheelers: Rs.20 2-wheelers: Rs.10

Information Technology
They have computerised billing system(barcode reader) LCD screens for advertisements,touch screens for faster billing They provide debit card credit card facilities , They have customised billing software(propreitery software) All the computers are connected through a network(topology) Metal detecters to maintain security Security cameras This helps in efficient and quick billing

Future prospects
Jumping on to the retail revolution bandwagon this time is Hypercity, the K. Raheja Group-promoted hypermarket chain that is all set to go on a major expansion spree with an investment of almost Rs 300 crore. More outlets "We are planning to open a total of 20 Hypercity outlets ," said Mr. Andrew Levermore, CEO, and Hypercity Retail (India) Pvt Ltd. On investments required to set up the 20 outlets, Mr. Levermore said that each outlet required around Rs 15 crore, over and above the real estate costs. At present, the retail chain has one 1.2 lakh sq. ft outlet in Mumbai, and its expansion plans also include opening outlets in cities such as Lucknow and Aurangabad, apart from tier-1 cities such as Delhi.

QUESTIONNAIRE
1.How can you best serve the customers by earning a fair profit 2.How can you stand out in a highly competitive market 3.How do you keep in touch with the loyal customers