Listening skills

By :Prayag chauhan Ram chaudhary

Listening
Listening is a psychological act.

Importance
Better understand of assignment. Build rapport with co-worker & boss. Work better with team base environment. Understand easily to any topic. Commentate to other person easily.

Barriers
1.Status :- In organization there are formal & informal status level that affect the effectiveness of face to face oral communication.
2.Halo effect :- The awe in witch a speaker withheld by the listener condition the act of true listening. His statements are readily taken as true.

Complexes :- A lack of confidence or a sense of superiority may prevent proper oral interaction between person differently positions. All-knowing mind :- some persons believe that they know everything in a field or a subject. Poor retention :- Is a condition in which a person is unable to remember he set of oral or spoken communities as due to lack of on written evidence.

Instead of straight talk, one speaks in an oblique manner that could be almost like telling a lie. this commutation should be the medium shared by both speakers & listeners. The lack of knowledge and practice of spoken would act as a barrier of oral commutation.

Slant :-

Language barrier:-

Overcoming barriers
JUMPING TO CONCLUSIONS:- You may decide that what the speaker is saying is too difficult, too trite, too boring, or otherwise unsuited to your needs. ASSUMPTIONS:- You may assume that you already know what the speaker is going to say. you miss any new information the speaker may give.

you're like most people, you speak about 125 words per minute, but you can think

INATTENTION:-(lack of attention ) If
at more than 400 words per minute.

SELECTIVE LISTENING:-You may

sometimes hear only what you want to with this information or these ideas. hear. Think about how you might deal

then and find ways to start arguments, or use some other means of escape (run away ).

FEAR:-Many people will stop listening

Guidelines
Be ready for listening:- Show interest to
the speaker and avoid daydreaming. Show respect to the speaker. Have a goal in listening:- Are you going to listen to be entertained, get information, or to analyse?

Focus - when listening to a customer, Be focus what to say and dont ignore his listening.

Know the important information and knowledge:- Put your attention to the main
idea that is discussed and avoid the things that can distract you from listening.

attentive listener will lean forward, make eye contact and face a customer squarely. Actions speak louder than words. dislike what a customer is saying doesn't give you the right to ignore it. Try to be open to all ideas and views that a customer may be expressing

Use attentive body language - an

Have an open mind - just because you may