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Leadership skills
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Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation
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Listening
Time spent on speaking, writing and listening Active listening Avoid attitudinal barriers prejudice, preoccupation, casual attitude, egocentrism Alert to all cues and give feedback
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Verbal communication
Oral and written Empathise Alert to feedback eye contact Clarity Be interesting Delivery of your oral communication
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Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions
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Understand why you are making critical remark Understand other persons perspective - empathise Criticise behaviour and not person
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Avoid sounding judgemental Avoid critical overload avoid several complaints at a time
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Responding to criticism
Recognise value of criticism Understand the perspective of the person criticising Understand accurately the criticism check out non verbal cues
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Responding to criticism
Maintain your authority to make your decisions Seek constructive changes to the behaviour that prompted criticism Communicate clearly how you feel about the criticism
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Giving praise
Power of praise motivation Make praise specific praise progress timed properly Be sincere and honest Never overdo praise
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Disagreements due to seeing, hearing and interpreting differently Badly managed conflict damages relationship Resolve conflict win win situation
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Good interpersonal skills Be proactive Effective oral and written communication skills Organising works effectively discipline in work situation Planning and execution
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Taking timely decisions delayed decisions cause damages Always positive thinking using positive words
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Thank you
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