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McGraw-Hill/Irwin
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Learning Objectives
After reading this chapter, you should be able to:
Discuss the roles that HRM plays in firms today and the categories of HRM activities. Discuss how the HRM function can define its mission and market. Explain the approaches to evaluating the effectiveness of HRM practices. Describe the new structures for the HRM function. Describe how outsourcing HRM activities can improve service delivery efficiency and effectiveness. Relate how process reengineering is used to review and redesign the HR practices. Discuss the types of new technologies that can improve the efficiency and effectiveness of HR. List the competencies the HRM executive needs to become a strategic partner in the company.
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Introduction
Human resource management practices can help companies gain a competitive advantage. Virtually every HR function in top companies is going through a transformation process to create a function that can play this new strategic role while fulfilling its other roles.
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Transformational Knowledge management Cultural Change Strategic redirection and renewal Management development Traditional Recruitment and selection Training Performance management Compensation Employee relations Transactional Benefits administration Record keeping Employee services
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Traditional activities are the nuts and bolts of HR such as performance management, training, recruiting, selection, compensation, and employee relations.
Moderate strategic value.
Transformational activities create long-term capability and adaptability for the firm. Activities include knowledge management, management development, cultural change, and strategic redirection and renewal.
Comprise the greatest strategic value for the firm
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Customer-Oriented Perspective
HRM function
Develop HR strategy
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Characterizing HR Strategies
HR-Focused
People issues/ outcomes HR strategy
People-Linked
People issues/ outcomes
HR strategy
Business-Linked
Business issues/ outcomes
HR strategy
Business-Driven
Business issues/ outcomes People issues/ outcomes HR strategy
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More demanding than the audit approach because it requires the detailed use of statistics and finance
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Outsourcing
Outsourcing - Contracting with an outside vendor to provide a product or service to the firm. Usually this is done for one of two reasons:
The outsourcing partner can provide the service more cheaply The partner can provide it more effectively.
Firms primarily outsource transactional activities and services of HR such as payroll, pension, and benefits administration.
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Reengineering
Reengineering is a complete review of critical work processes and redesign to make them more efficient and able to deliver higher quality. The reengineering process has four steps:
Feedback
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Relational Database, Imaging, and Groupware Relational database Information is stored in separate files that look like tables and can be linked by common elements such as name. Imaging The process for scanning documents, storing them electronically, and retrieving them. Groupware (or electronic meeting software) A software application that enables multiple users to track, share, and organize information and to work on the same document simultaneously. 16-18
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