Technology and Banking

The Nature of Banking harmonizes closely with Technology

Tasks Common to Both Information Storage Processing Transmission

Banking

Technology

Many Benefits of Technology

Increased operational efficiency, profitability & productivity Superior customer service Multi-channel, real-time transaction processing Better cross-selling ability Improved management and accountability Efficient NPA and risk management Minimal transaction costs Improved financial analyses capabilities

A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers S.L.A. In refrence with e-banking Currently, the following three basic kinds of Internet banking are being employed in the marketplace: Informational This is the basic level of Internet banking. Typically, the bank has marketing information about the banks products and services on a stand-alone server. The risk is relatively low, as informational systems typically have no path between the server and the banks internal network. This level of Internet banking can be provided by the bank or outsourced. While the risk to a bank is relatively low,the server or Web site may be vulnerable to alteration. Appropriate controls therefore must be in place to prevent unauthorized alterations to the banks server or Web site.

Communicative This type of Internet banking system allows some interaction between the banks systems and the customer. The interaction may be limited to electronic mail, account inquiry, loan applications, or static file updates (name and address changes). Because these servers may have a path to the banks internal networks, the risk is higher with this configuration than with informational systems. Appropriate controls need to be in place to prevent, monitor, and alert management of any unauthorized attempt to access the banks internal networks and computer systems. Virus controls also become much more critical in this environment. Transactional This level of Internet banking allows customers to execute transactions. Since a path typically exists between the server and the banks or outsourcers internal network, this is the highest risk architecture and must have the strongest controls. Customer transactions can include accessing accounts, paying bills, transferring funds, etc.

 Money Manager Funds Transfer Bill Payment Quick Pay Receive Funds Prepaid Mobile Recharge Ticket Booking

FUTURE OF E-BANKING
Internet and mobile devices have brought new rules to economy and shaped the way to do business Banks has also evolved according to the new economy and took their places in this new world to add value to their customer The new ways to do business are :

e-commerce (B2C) m-commerce B2B

E-commerce - B2C
E-commerce is the buying and selling of goods and services on the Internet. Main feature of e-commerce 24-hour availability a global reach

the ability to interact

provide custom information and ordering and multimedia prospects, The Web is rapidly becoming a multibillion dollar source of revenue

for the world's businesses.

Banks provide secure payments infrastructure - virtual POS

M-commerce
Mobile commerce applications involve using a mobile phone to carry out financial transactions- this usually means making a payment for goods or transferring funds electronically. As content delivery over wireless devices becomes faster, more secure, and scalable, there is wide speculation that m-commerce will surpass wireline ecommerce as the method of choice for digital commerce transactions.

B2B
A housands of companies that sell products to other companies have discovered that the Web provides not only a 24-hour-a-day showcase for their products but a quick way to reach the right people in a company for more information. In the B2B, the bank role is to provide a reliable payment infrastructure that add value to corporate business This infrastructure should cover: Bill presentment Bill payment Different payment types(credit card, deposit account, loan) Information after payment

E-Security
To improve the e-business, all the users should feel secure to perform the transaction this environment The main concepts in e-security are: PKI (public key infrastructure) enables users of a basically unsecure public network such as the Internet to securely and privately exchange data and money through the use of a public and a private cryptographic key pair that is obtained and shared through a trusted authority. Public key is a value provided by some designated authority as a key that, combined with a private key derived from the public key, can be used to effectively encryption messages and digital signature. Private or secret key is an encryption/decryption key known only to the party or parties that exchange secret messages. Public key is used together with a private key

E-Security - continued
Digital certificate is an electronic "credit card" that establishes your credentials when doing business or other transactions on the Web. It is issued by a certification authority (CA). CA (certificate authority) is an authority in a network that issues and manages security credentials and public key for message encryption. As part of a public key infrastructure, a CA checks with a registration authority to verify information provided by the requestor of a digital certificate An RA (registration authority) is an authority in a network that verifies user requests for a digital certificate and tells the certificate authority to issue it.

Smart Cards
About the size of a credit card, a smart card is a plastic card with an embedded microchip that can be loaded with data, used for telephone calling, electronic cash payments, and other applications, and then periodically "recharged" for additional use. smart card contains more information than a magnetic stripe card and it can be programmed for different applications. Some cards can contain programming and data to support multiple applications and some can be updated to add new applications after they are issued Benefit of smart cards: enhanced security off line transaction programmable card loyalty customer information

What is a Content Management System ?

In order to define a content management system, we need to look at the components the term is made up of..
What is Content ? What does the Management of content refer to ?

What is the System that manages the content ?

What is Content ?
Content is in essence, any type or 'unit' of digital information.

It can be text, images, graphics, video, sound, documents, records etc

or in other words, it can be anything that is likely to be stored and managed in an electronic format.

What does the Management of content refer to ?

Because the information being managed is digital in nature the method of managing is also typically conducted electronically.

The Management refers to the process of storing content via rules and process (or a combination of the same) - often with associated workflows - so that the content is deemed to be managed rather than unmanaged where it is located.

What is the System that manages the content ?

The System itself is definable as a software tool, or combination or software tools, that facilitate the efficient and effective management of the content so as to achieve the desired 'output (which can be electronic or hardcopy)... ..so pulling all three definitions together..

So how come there are so many CMS solutions?

Given that there are many different types of digital content...it follows that there are many different types of CMS (some crossing over from one type to another) these are the most common examples; Web Content Management Document Management Records Management Collaboration including Web 2.0 (Forums, Blogs) Digital Asset Management Portal Content Management Enterprise Content Management (all off the above)

Major Components
Publishing User Interface Application Server Templates HTML Pages

Authoring Templates

Database

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Process for Designing IA for CMS

User Research Business Strategy

Publishing Process Research

Info Architecture Definition

Content Audit

Workflow

Content/Metadata Model Presentation Templates

Authoring Templates

Content

Presentation

Web Pages
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Basic CMS Features

Access Control: Who is allowed to do what? Version Control: Return to a previously saved version Library: Page templates, images, other assets Content Repository: Text and other assets stored in a database or XML repository Publishing Functionality: Creates web pages using content and templates

Prime Benefit: Efficiency

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Benefits
Single source of content Reusability of content Versioning Easier maintenance Consistency Easier authoring and publishing
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Asynchronous learning is one way that a learner learns in an e-learning environment. This mode is backed up by collaborative tools like e-mails, blogs, or discussion boards. So, while the learners take their own course and pace through the learning material, the option for interaction is always open within the learner group as well as with instructors. The interaction or any contribution is refined, for it is not spontaneous but thought out.
Synchronous learning, on the other hand, is through participation in the social world. With help of social media such as Chat or Web conferences the learners, with or without an instructor comes together and learns. This is closer to traditional classroom teaching, the premise behind this mode being that learning is a social phenomenon. Isolation of the learner, which is pegged down as the main reason why drop-outs occur in online courses, is avoided by continuous contact and the feeling of being part of a learning community.

Asynchronous ELearning
WHEN? Reflecting on Complex issues or detailed content When synchronous meeting cannot be arranged Students tend to reflect more as a spontaneous response is not expected Using asynchronous means such as LMS, e-mails, blogs and discussion boards When learners are expected to reflect individually and are assessed likewise through tests, assignments or even regular blogging

Synchronous E-learning
Discussing less complex issues Getting acquainted Planning tasks

WHY?

Students become more motivated as a quick response is required

Using synchronous means like chat, web meetings, and video-conferencing Students are expected to work in groups and therefore interact closely Teachers may also use this mode to simplify concepts though video lectures through web conferencing.

HOW?

EXAMPLES

What is Learning Management System ?

Learning Management System manages, tracks and reports on interaction between the learner and the content & the learner and the instructor.

Perform learner registration, track learner progress, record test scores, and indicate course completions, and finally allow instructor trainers to assess the performance of their learners.

Assigns and tracks all forms of Instructor led, Resource center and Web - based learning
Facilitates a truly integrated blended approach by including Instructor led, webbased and other learning activities. Helps improve bottom line results by maximizing efficiency and reducing training expenditure by automating processes. Allows easy allocation of training resources and reducing the time and cost of learning resource administration.

Ensures all learning is undertaken in a secure password protected environment

MANAGEMENT REPORTS

TO
EVALUATE LEARNING PERFORMANCE
Helps provide usage and cost information for managers to accurately assess return on investment of training activities.

Enables full tracking of learning resources and performance using a range of standard reports.

Provides detailed reporting to individual, which can provide valuable information on training and assessments.

PROVIDES ONLINE COLLABORATED TOOLS

Tools consists of Forums,Chat rooms and E-Mail Enhances the overall learning experience by enabling an organization's own learning community.

Provides a truly blended learning experience to increase knowledge retention. Encourages learners to manage their own training with access to their learning records and training needs. Learners, Instructors and admin can communicate each other using e-mail, chat, and forum / message board.

How will the LMS be useful to students as a Learner?

The LMS provides a convenient and consistent interface for all learners, with access to all their courses through a single login.

The course coordinator determines the design of courses and the specific LMS tools used in each course. The greatest possible educational flexibility is supported within a single familiar system.

e-Portfolios allow learners to assemble, present and share information online for documenting their own academic growth and assisting their career aspirations.

COMPETENCIES
Identify and addresses skill gaps easily between competency levels and job profile requirements, for both individuals and groups.

Provides cost-effective assessment of employee performance against organization's own compliance requirements and learning objectives.

Effectively measure and report on competency and skills to improve organizational development

Minimum System Requirements:

Client: Windows 95/98/ME/NT4/2000/XP Operating Systems Internet Explorer 5.0 or above, Netscape 6.0 or above For Internet access, a minimum modem speed of 56kbps is recommended Server: Windows 2000 and Windows Server 2003

Internet Information Services (IIS)

.NET Framework SQL Server database software