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To protect the consumer a number of NGOs like CERC had made an effort fot this from consumer beware to consumer is the king theory
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Who is a consumer?
Buys any goods for consideration doesnt buy for resale hires or avails of services these should not be for resale consideration may be past / present / future / part payment not for commercial use
5 DECEMBER 09 AFTERSCHOOOL centre for social entrepreneurship 3
A farmer purchased a tractor and gave it to others during idle time it was held that it was not a commercial use.
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Landlord tenant is not a consumer related matter and rent paid by tenant is not for cleaning / maintaining the building
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Service of any description and includes banking, finanical services, insurance, transportation, processing, electrical and other services
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Contract of service means a contract to provide services and involves obligation similar to master and servant.
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Deficiency 2() g
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The student appeared in exam and it was delayed the court held that examination are not conducted for consideration and therefore they dont make a student a consumer
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Negligence by medical officer in family planning operation was considered to be a punishable offence under this act.
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Certificate of a person was lost in locker of the bank it was held that bank was responsible under this act.
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Important bodies :
National Consumer protection council central consumer protection council state consumer protection council district consumer protection council district forum state commission national commission
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District forum
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State commission
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Remedies sec. 14
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Penalty sec. 27
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National commission
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