Академический Документы
Профессиональный Документы
Культура Документы
• HMF
Cost of Quality
• Cause-and-Effect Diagrams
• Flowcharts
• Checklists
• Control Charts
• Scatter Diagrams
• Pareto Analysis
• Histograms
Cause-and-Effect Diagrams
• Called Fishbone Diagram
• Focused on solving identified quality problem
Cause-and-Effect Diagram
(Fishbone)
FACTOR FACTOR
Sub-Factors
Sub-Factors
CONCERN
Sub-Factors
Sub-Factors
FACTOR FACTOR
Flowcharts
• Used to document the detailed steps in a
process
• Often the first step in Process Re-Engineering
Checklist
TRIVIAL MANY
A B C D E
CONCERN CATEGORIES
Histograms
• A chart that shows the frequency distribution of
observed values of a variable like service time
at a bank drive-up window