TOTAL QUALITY MANAGEMENT

UNIT-1

DEFENITION
It is defined as A Predictable degree of uniformity and dependability at low cost and suited to the market ISO(Indian Standard Organization) is defines quality as the totality of features and characteristics of an entity that bear on its ability to satisfy specified and implied needs TQM- Enhancement to the traditional way of doing business Improvement of relation by maintaining good value and quality.

Definition of TQM
TQM Is the Management approach of an organization ,centered on quality ,based on the participation of all it members and aiming at long term success through customer satisfaction and benefits to all members of the organization and society

TOTA L

TQM
MANAGEMENT

QUALITY

Made Up of the Whole

Degree of Excellence

Managing Executing Controlling & Directing

TQM
TQM It is art of managing the whole to achieve excellence Quality can be qualified as follows Q=P/E Q is Quality P is Performance E is Expectations

ISO 9000:2000
It is defined as the degree to which a set of inherent characteristics fulfill requirements 1. Degree Poor , Good and Excellent 2. Inherent is defined as existing in something , especially, as a permanent characteristics Characteristics Quantitative or Qualitative

IMPORTANCE
The importance of TQM have been Realized of the following important reasons 1. It has become a question of survival in the intense competition environment. 2. Increasing customer consciousness all over the world 3. Need for earning profit instead of making profit 4. Crucial role played by the organizational issues , such as leadership, human resource, revolution in information technology etc in quality management

AWARENESS
When a company can follow a TQM

TQM
If they aware that when a particular product quality should be improved

TQM-Awareness
Awareness comes when organization loses its market share , it also occurs if TQM is mandated by the customer Management should aware and realize Maintaining the TQM will is the best way to run a business and compete in domestic and International ,Market. In a company the automation and other productivity enhancement might not help the help a corporation or company ?

TQM-awareness
If it is unable to market its product or services due to poor quality . Customer Expectation 1. Customer want Value 2. They Expect more quality Improving the quality increases the productivity .

Quality Statement
Three elements of Quality Statement 1. Vision Statement 2. Mission Statement 3. Quality Policy

Vision Statement
A vision Statement is a short determination of what organisation aspires to be tomorrow It is an ideal state that might never be reached but on which one will work hard continuously to achieve . A Vision that provide a brief guide lines for decision making It should be coined in such way that leaders and employees working in the organisation should work towards the achievement of vision statement

VISION STATEMNT
To Continuously enrich knowledge base of practioners in mobility industry and institution in the service humanity Society of Automotive engineers

Mission Statement
It is a Statement is usually one paragraph describes the functions of the organisation. It provides a clear statement of purpose of employees , customers and suppliers Who we are and Who are the customers , What we do and how we do it . Concern for the employees The most valued asset .

Quality Policy
It is a guide for everyone in the organisation as to hoe they provide products and service to the customers It should be written by the CEO with Feed back and approved by the quality council It is Important requirement of ISO 9000 quality system

BENEFITS
Improved Quality Employee Participation Improves Team work Working relationship Customer Satisfaction Employee Satisfaction Increased Productivity Communication Improved Profitability and Market

Obstacles Problems & Difficulties

Lack of Management Commitment