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Bernd Freibott, Director Business Development / Global Services Sustainability Hub SAP SustainabilityLabs Markdorf, Germany May 30h, 2011
Making use of incidents driving health and safety performance and safety culture globally
Presentation outline
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Incident Management in the context of EHS: The reality is complex! New approach to Incident Management: The central pillar of a well-run safety culture and prevention Lessons Learnt: What to keep in mind when setting up a new and efficient Incident Management
Sustainability > EHS > Incident Management A structured view, the SAP Solution Map
Executive Management Environment, Health & Safety Operations Supply Chain
Strategy Management Engagement & Corp. Citizenship Benchmarking & Analytics Materiality & Assured Reporting Financial Risk & Performance
Environmental Compliance
Process Safety
Emergency Management
Carbon Management
Green Logistics
Product
Product Compliance
Sustainable Design
Product Footprint
Consumers
Personal Footprint
Mobility
Residential Energy
Human Resources IT
Diversity
Travel Management
Green IT
WASTE Mgmt.
INCIDENT Mgmt.
ENV COMPLIANCE
OCCUPATIONAL HEALTH
Plant Maintenance
Individuals
2011 SAP AG. All rights reserved.
HR
ADR/RID
ISO 14001
Kyoto-Protocol
No man is an island!*
Any isolated approach is bound to fail.
*John Donne (1572-1631),It appears in Devotions Upon Emergent Occasions, Meditation XVII
Key Questions
What information do I have to collect? What processes I have to set up? Whom do I need to inform or involve? How to design processes? How can I monitor the efficiency of my EHS activity and processes? How can I better manage preventive activity to avoid accidents? EHS Manager
Improve EHS performance - automate EHS processes in core operations to improve compliance, productivity, and operational continuity
Integrated EHS Management
Maximize asset productivity - optimize maintenance to improve asset reliability and process safety
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Incidents Have High Hidden Costs and Risks Indirect Costs Exceed Direct 5-10X
Risks $1
Brand damage
Costs
Direct costs of injuries, illnesses
$5-50
Production and quality problems Criminal sanctions
Indirect: Uninsured costs of property damage, process interruptions, etc. Lost wages, lost productivity, retraining, admin, etc.
Whats possible? For a 10,000 employee company with average safety performance: 20% reduction in TRIR = $4M savings
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Customers
Business won or lost on safety performance
Regulators
Increased costs; possible fines, criminal prosecution
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Safety and environmental risks to the enterprise How to reduce risks at a lower cost?
Accidents happen, 270 million accidents/year
Safe Workplace
Invista Settles With EPA, Violation Fixes Will Cost $500 million
Protect Environment
Safe Products
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The idea
What we see, what we notice, what we report, what we investigate. What we do not see,
1%
99%
10 29 Lost Workday Cases Serious 300 Minor Accidents Recordable Injuries Injury
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The idea
1%
99%
I need to get everyone involved. I need to get good quality data on what goes on under water. I need to get a picture on the current situation but also on its development. I need to attack the iceberg from below.
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What Does This Mean for Your Business? How Does this Impact Health and Safety?
How Can We:
Consistently implement an incident management process across global operations? Efficiently support an active Safety Culture? Know with confidence our incident performance and gain better visibility into trends and risk hot spots? Effectively implement a proactive risk management approach and drive continuous performance improvement? Streamline and ensure the accuracy and timeliness of our health and safety reporting? Embed the health and safety function into our operations to ensure compliance and add business value across our value chain?
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Hazardous Substance Management Substance management Material safety data sheet import Rule-based classification
Industrial Hygiene Work area management Risk assessment Measurement management Safety measures
Incident Management Incident recording Incident investigation Incident processing Incident reporting
Occupational Health Health surveillance protocols Scheduling with OH planning cockpit Medical service Injury/illness log Reporting Vaccination Brief consultation OH reporting
Standard operating Release of hazardous procedures materials for purchase Person-related Hazardous substance exposure profile inventory Substance information system and tracking
2011 SAP AG. All rights reserved.
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Incident management process and integration Best practice seamless information flow and visibility
HCM, EAM, Fleet Management, Business Partner, Material Management, Health Risk Assessment Data and Business Process Integration
Incident Prevention Initial Reporting Capture all incidents types Record near misses and safety observations Simple initial reporting by anyone, online or offline Incident Processing Incident Investigation
Gather all relevant information File regulatory reports Investigate, determine cause Assess risks Trigger corrective actions Manage actions and closeout Prevent incidents
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Intuitive sequence as guided activity Flexible adaptability with respect to sequence and input structures Ability to capture non-structured information for occasional untrained user Easier to customize structured information gathering
Initial reporting online via Web or portal and offline via offline forms
Various input scenarios for different initial reporter group and competence
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Challenge:
Need for systematic investigation approach Information gathering from various involved individuals Varying legal needs due to jurisdiction or local/regional regulations Various stake holders in incident process Difficult monitoring of information and process flow Identification of involved assets/environmental impact Risk assessment and trigger follow-up measures
2011 SAP AG. All rights reserved.
Solution:
Robust and safe process guidance Flexible adaptability with respect to structured info gathering Adherence to schedules due to reliable task management Automized info request or testimonials Structured incident investigation and risk assessment Automatic choice of relevant legal/ regulatory reporting Comprehensive documentation tool
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Challenge:
Standardized KPI setting and monitoring Difficult diffuse processes
Solution:
Standard pre-built KPI reports Flexible ad-hoc reporting with userfriendly tools and graphics Flexible process monitoring (e.g., bottleneck analysis) Dashboard integration for managers Compliant regulatory reporting with automatic determination of the right form and approvals by simultaneously tracking the timelines during the process Automized tractability of activity stream
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The Business Case for Incident Management Process Improvement Reduce Costs and Risks
Improve productivity
Decrease Costs
Quickly detect and correct hazards Proactively reduce operational risks Keep license to operate
Implement actionable safety program Enable all employees to quickly and easily report incidents, near misses & observations.
Simple capture and reporting
Gain visibility to trends and hot spots to proactively reduce risks and prevent incidents.
Real-time dashboards and analytics
2011 SAP AG. All rights reserved. 39
Wrap Up
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Thank You!
Contact information: Bernd Freibott Director BD Global Sustainability Services Hub SAP Sustainability Labs Dornierstrasse 3 88677 Markdorf - Germany BERND.FREIBOTT@SAP.COM