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Interpersonal
Communication
U n iv e rsity H u m a n R e so u rce s
P ro f e s s io n a l D e v e lo p m e n t P ro g r a m
S u p p o r t in g le a d e r s h ip , in t er p e r s o n a l a n d p r o fe s s i o n a l e x c e lle n c e
Welcome!
This program is intended for anyone
who would like an overview of the basic
verbal and non-verbal communication
skills needed for success in the
workplace.
Words 8%
Tone of voice 34%
Non-verbal cues 58%
Message 100%
Body language includes…
Face
Figure
Focus
Territory
Tone
Time
U n iv e rsity H u m a n R e so u rce s
P ro f e s s io n a l D e v e lo p m e n t P ro g r a m
S u p p o r t in g le a d e r s h ip , in t er p e r s o n a l a n d p r o fe s s i o n a l e x c e lle n c e