Muda 11

KAIZEN IDEA (any low-cost and common-sense solution) This allows you to be empowered by identifying and
eliminating muda (waste or non-value-added things) in any process, system, practice or policy.
Quota is 2 ideas per meeting, 10 by midterm exam day and another 10 by final exam day.
Students Name:
Jaime Arriola
Date: (dont miss this)
Grade:
Oct 28, 2001

3. Implementation Plan: Describe the solution in
Each student must have submitted a minimum of 20 ideas per term. clear and specific terms.
1. Description of Problem: What kind of muda

(waste), mura (imbalance), or muri (stressful condition) are you trying to solve? ______________________
Muda of Inventory - Extra storage space required
By putting a flat edge at the bottom of the plate so it can stand / dry on its own.
2. Problem Analysis: Quantify the adverse effects

when it is not fully solved or controlled.
4. Expected Result: Explain fully.
Having a rack can be spacious even especially if you are living alone or in a small condo unit. What if you only have 4 plates or even 2 just for yourself.
By having flat edge on the bottom of the plate no need to buy a rack. Just stand the plate and let it dry on its own. It will save you so much space.
PROBLEM-FINDING IS MORE IMPORTANT THAN PROBLEM-SOLVING: If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I knew the proper question, I could solve the problem in less than 5 minutes. Albert Einstein
Students Name:
Jaime Arriola
Grade:
Oct 28, 2001


Muda of defect / Muri in the using the Stalls

Lower the Stall doors
in this situation the washroom doors are a little too high for no privacy and the person can not concentrate on what they are doing especially for the women.
By doing this more people will Use the washroom stalls.
Students Name:
Jaime Arriola
Grade:
Oct 28, 2001


Muda of over processing Advising the upper management to take calls when there is a high call volume
The account should acquire a PA system. The RTAs will instead inform the managers to login using the PA system.

When an account is experiencing a high call volume real time analysts are mandated to inform the management to log-in and take calls. This is done by calling the extension phones of each managers/sups/TLs or by going to their stations one by one. This process takes a while and sometimes causes the service level to fail.
The RTAs will be able to save the accounts service level for that particular interval because everyone can login at the same time and take all calls on queue.
Students Name:
Jaime Arriola
Grade:
Oct 28, 2001


Muda of Over processing in the work force
Adapt a real time monitoring tool like IDX. Through this tool, the RTAs will not have a hard time converting files into readable ones. RTAs will also create reports real time.

In monitoring the Bell Companys service level, real time analysts have to manually retrieve records from an old monitoring tool. It takes a long time for RTAs to create reports and be able to disseminate them to the upper management.
The real time analysts will be able to assess the accounts SL standing real time and be able to report to the upper management the current standing of the account.
Students Name:
Jaime Arriola
Grade:
Oct 28, 2001


Muda of over processing in the lrc extention with the use of the printers.
Centralized Printer near the Help Desk.

The problem here is that there are 8 computers In the LRC extention area there is 1 printer for Every computer. So that would be 8 ink cartridges and 8 plugs in the electrical socket.
By using a centralized printer For all 8 computers it will save A lot in the ink and the electricity When ever the student prints It will go to the main printer and it will Show what computer it came from.
Students Name:
Jaime Arriola
Grade:
Oct 28, 2001


Muda of over processing and Muri in the LRC extention with the Silence signs
One Big sign which can be laminated on the columns which are blank
While I was researching on my thesis I noticed that every single table in The LRC has a observing the silence Signage. Not only that they are wasting Paper and the plastic holders but its annoying Being reminded every where you look.
Less paper, less plastic holders and less stress for students that hate to be reminded or hate seeing signs while everyone knows to be quiet in the library.

Muda 11

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KAIZEN IDEA (any low-cost and common-sense solution) This allows you to be empowered by identifying and

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

Muda of Inventory - Extra storage space required

2. Problem Analysis: Quantify the adverse effects

4. Expected Result: Explain fully.

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

Muda of defect / Muri in the using the Stalls

Lower the Stall doors

4. Expected Result: Explain fully.

By doing this more people will Use the washroom stalls.

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

2. Problem Analysis: Quantify the adverse effects

4. Expected Result: Explain fully.

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

Muda of Over processing in the work force

2. Problem Analysis: Quantify the adverse effects

4. Expected Result: Explain fully.

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

Centralized Printer near the Help Desk.

Date: (dont miss this)

Oct 28, 2001

1. Description of Problem: What kind of muda

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