THE LALIT’S

NEW DELHI
PRESENTED BY: PRERNA KAPUR 2ND YEAR, IHM PUSA, NEW DELHI

NAMASKAR

. office complexes and colourful streets. stands tall in the heart of city’s premier business and commercial district – Connaught Place. • It is also within close proximity to historical landmarks like India Gate. the hotel is 24 kms from the international airport and just minutes from government offices.INTRODUCTION • The Lalit New Delhi. a 457 room super luxury hotel. Jama Masjid and Red Fort. • Right next to lively shopping centers. cultural centers and international trade fair grounds.

Jyotsna Suri (Chairperson & Managing Director) Ms Deeksha Suri (General Manager-Corporate) .THE GRAND GROUP (MANAGEMAENT) Late Mr. Lalit Suri Mrs.

Lalit Luxury Rooms and Suites. • The hotel offers 460 luxurious Guest Rooms. with 293 Deluxe Rooms.ACCOMMODATION • The Lalit New Delhi offers the finest choices in luxurious accommodation in its Deluxe Rooms. 120 Lalit Luxury Rooms and 47 Suites. .

DINING • • • • The 24/7 Restaurant & Bar The Grill Woks Baluchi .

• Quorum: the meeting place with smaller boardrooms and an attached dining area • Dedicated in-house co-ordinator . with a central prefunction area.CONFERENCING/ BANQUETING • Crystal Ballroom: the main ballroom with a capacity of 500 people • The Terrace Gardens with a partial covered area. The gardens can take functions upto 1000 persons • Four multi-use function rooms.

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• Although at the Hotel’s more importance is given to the rooms rather than the food production.INTRODUCTION • Hotels are justly proud of their reputation for fine cuisine and elegant dining. but he also expects good food of the highest possible standards Especially in today's times with growing competition it is very essential that the hotel tries to provides as many food outlets to the guest serving various kinds of quality cuisine. • Food production is an integral part of the services of the hotel. . • When the guest arrives at the hotel he not only expects a comfortable and relaxed stay . • Nowadays the restaurants not only provide services to the in-house guests but also to the local guests and the recognized patrons. it cannot be denied that the various restaurants do a lot of business and thereby generate a good amount of revenue for the hotel.

Indian Kitchen 2. BUTCHERY: 5.Soup Section b.THE KITCHEN SUBDIVISIONS 1. MAIN KITCHEN: a. SPECIALTY KITCHENS: .Hot Range (continental) c. GARDEMANGER: 3. BAKERY: 4.

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which satisfy demand for food dish drink and accommodation.INTRODUCTION • The hotel and catering or hotel and food service industry is now becoming widely known as the hospitality industry. • The industry is usually defined by its output or products. . • Contract to the need for operational personnel who are generally divided into food and beverage staff and room division staff.

24 hour restaurant serves an extensive variety international & Indian cuisine. lunch and dinner.THE 24/7 RESTAURANTS Location: • In Hotel . .Hotel Lobby Serves: • Breakfast • Lunch • Dinner This 115 seater. filler snacks and extensive buffet options for breakfast.

2nd floor Serves: Lunch Dinner The decor takes its inspiration from Baluchistan This 95 seats restaurant serves speciality fare from Tandoori to great Indian curries.Baluchi Location: In Hotel . There is live Indian entertainment every evening. except on Tuesdays. .Lobby Atrium .

WOKS Location: In Hotel .Lobby Atrium – 28th floor Serves: Lunch Dinner This 90 seats restaurant entices guests with its innovative Oriental & Chinese selections – steaming Dim Sums. . wholesome soups and inspirational wok stirred specialties.

there is a separate Room Service elevator. • To avoid any delays. used exclusively by the Room Service staff to provide quick and efficient service to the guests.Room Service • The Room Service is a very important outlet of the Food and Beverage department. . • It provides food and beverages guests in their rooms as and when ordered by them. • The food is served at the exact time stated by the guest.

It contains the following information: • Venue of the function • Date of the function • Party hosted by • Party booked by • Fax number • Contact number • Address of the organiser . Copies are sent to various departments.Conference and Banquet facilities: • For every function a FUNCTION PROSPECTUS is prepared. This document is the official intimation to all concerned departments of the hotel about the function being held at the hotel.

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LOBBY .

with his salesmanship can induce the guest to stay at the hotel and in this way it increases the revenue of the hotel. It is an essential department because it deals with the allocation of rooms. • The way in which a Receptionist deals with the guest has a direct impact on the guest. . • Front-Office is one department which deals with guests directly. • It is a very important department. which is a major income of the hotel.INTRODUCTION • Front Office deals in accommodating guests in the hotel and is a very important department. • A receptionist.

Health Club Beauty Saloon Guest Relations Business Center Front Office Front Desk Club Intercontinental Guest Service Center Concierge .

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It is one of the most important departments of the hotel. . • In hotels it takes on organized approach and a technical understanding for the housekeeping to cope up with the volume of work. • Cleanliness is the primary function of the department and the secondary function includes the accessories that are added on to the areas like flower arrangement. comfortable and safe environment. • In fact no hotel can run without the housekeeping department. supplies etc.INTRODUCTION • House keeping can be defined as the heart of the hotel. • The main aim of the department is to keep the rooms appearance appealing at all times and thereby push the room sales. • It includes all factors that lead to comfort. It provides for a clean. cleanliness and service of the people occupying the rooms in the hotel.

Rental car desk: Hotel cars or Travel counter Tour Desk .HOTEL FEATURES • • • • • • • 460 guest rooms Travel agent desk available 28 floors 5 Restaurants & bar Airline Desk: Available through travel counter.

• Linen Room supervisor heads the linen room. . The description of soiled item.LINEN ROOM • It is one of the most important sections in the HK. Warning is issued to the person responsible. Clean linen is given in exchange against the number of soiled linen. The soaked linen is collected & counted in front of House Man for the right count. soiled count. balances and other remark is entered in linen exchange slip. The damaged and badly stained linen is kept aside. clean linen received. All the departments depend on the linen room to get their linen and uniforms laundered.

. executive office etc. In the morning there are 15 houseman working under the supervisor. The spring cleaning and scrubbing of the public areas in done by the night shift staff. There are two supervisors who are in-charge of public areas for the morning and evening shift. The lobby should be cleaned during nights as it would not cause inconvenience to the guest.PUBLIC AREA • Public area comprises of main lobby. It should be cleaned when there's no rush causing minimum inconvenience to the guest. • • • The spotting of the carpets is done once in a month. swimming pool. clock room restaurants. The houseman are assigned with the cleaning of particular areas. The cleaning of the public areas has to be well planned. The cleaning of the restaurant is done before mis-en-place starts.

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