Presentation ISO 9001 - Final For Centom

A Presentation by
Quality Management Consultants, (An ISO 9001:2000 Certified Organization) Kolkata on ISO 9001 : 2008
E-mail ID: qmccal41@yahoo.co.in
Quality Management Consultants ver 1.0 1
ISO 9001 - 2008 HAS ADOPTED PROCESS APPROACH FOCUS ON CUSTOMER SATISFACTION MEASUREMENTS AND MEASUREMENT ANALYSIS - RESOURCE MANAGEMENT CONTINUAL IMROVEMENT
Quality Management Consultants
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ISO 9001 - 2008 QMS : REQUIREMENTS COMPATIBLE WITH ISO 9004 - 2000 QMS : GUIDANCE FOR PERFORMANCE IMPROVEMENT
ISO 9001 - 2008 COMPATIBLE WITH OTHER MANAGEMENT SYSTEM STANDARDS

e.g EMS, OHS, FINANCIAL
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CORE STANDARDS
ISO 9000 - Q.M. SYSTEMS - FUNDAMENTALS & VOCABULARY ISO 9001 - Q.M. SYSTEMS - REQUIREMENTS ISO 9004 -Q.M. SYSTEMS - PERFORMANCE IMPROVEMENT ISO 19011 - GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS ISO 10012 - REQUIREMENTS FOR MEASURING EQUIPMENT
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5 RS IN ANY ORGANISATION 1. REJECTS 2.

3. 4.
REWORKS
RETURNS RECALLS
5.
REGRETS
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REJECTS : NOT CONFINED TO PRODUCTS ALONE; A WRONGLY WRITTEN INFORMATION SENT FROM ONE DEPT TO ANOTHER ENDS UP AT SOME STAGE IN A WASTE PAPER BASKET AS A REJECT. REWORKS : NOT CONFINED TO PRODUCTS ALONE; A LETTER TYPED WRONGLY ENDS UP AS A REWORK. RETURNS : NOT CONFINED TO A NON-CONFORMING PRODUCT RETURNED FROM A CUSTOMER; A CONSIGNMENT ADDRESSED WRONGLY ENDS UP AS A RETURN. RECALLS : NOT CONFINED TO A WRONG PRODUCT SENT TO A CUSTOMER
AND RECALLED ON REALIZATION OF THE ERROR; A PERSON POSTED WRONGLY IN THE ORGANISATION SETUP ENDS UP AS A RECALL.
REGRETS : NOT CONFINED TO A REGRET LETTER SENT TO A CUSTOMER FOR A DELAY IN DELIVERY OF THE PRODUCT; IT INCLUDES MANY REGRETS EXCHANGED BETWEEN PEOPLE WITHIN THE ORGN WHO END UP DOING THINGS WONG EVERY MINUTE, EACH TIME.
PLAN
DO
STANDARDISE
DO
ACT
CHECK
ACT
CHECK
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THE STANDARD IS STRUCTURED INTO 5 SECTIONS 4. QUALITY MANAGEMENT SYSTEM 5. MANAGEMENT RESPONSIBILITY
6. RESOURCE MANAGEMENT
7. PRODUCT REALIZATION 8. MEASUREMENT, ANALYSIS AND IMPROVEMENT
The eight Quality Management principles :
Customer focus : Organizations depend on their customers ( Internal & External ) and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leadership :
Leaders establish unity of purpose, direction, and the internal environment of the organization. They create the environment in which people can become fully involved in achieving the organizations objectives.
Involvement of people :
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit,
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Process approach: A desired result is achieved more efficiently when related resources and activities are managed as a process. Power Control, Distribution Control, Fuel Coordination
Input
Activities
Output
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System approach: A desired result is achieved more efficiently when related resources and activities are managed as a process.
Day to day MTD / YTD Record / Log book Keeping Keeping Latest position of distribution network Etc.
Continual improvement : A permanent

Enable the employees to fulfill their commitment to quality by influencing the programme of continual improvement. Possible actions:

objective of the organization is continual improvement.
Communication. Education and training. Corrective action task force, corrective actions groups. Preventive Attitude Error cause removal schemes. Team. Problem solving. SPC. Recognition of performance. Suggestion programmes. Self inspection programmes. So on
Factual approach to decision making : Effective decisions are based on the logical or intuitive analysis of data and information.
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Mutually beneficial supplier relationships: The ability of the organization and its suppliers to create value is enhanced by mutually beneficial relationships
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USE OF STATISTICAL TECHNIQUES :

PHASE CONTRACT REVIEW DESIGN INPUT
TYPE OF STATISTICAL TECHNIQUES THAT CAN BE USED

PROCESS CAPABILITY ANALYSIS; RELIABILITY ANALYSIS PROCESS CAPABILITY ANALYSIS; RELIABILITY ANALYSIS STATISTICAL TOLERANCING HYPOTHESIS TESTING; PROCESS CAPABILITY ANALYSIS; RELIABILITY ANALYSIS; STATISTICAL TOLERANCING REGRESSION ANALYSIS SIMULATION HYPOTHESIS TESTING; PROCESS CAPABILITY ANALYSIS; RELIABILITY ANALYSIS; REGRESSION ANALYSIS; SIMULATION HYPOTHESIS TESTING; PROCESS CAPABILITY ANALYSIS
DESIGN OUTPUT
DESIGN VERIFICATION
EVALUATION OF SUB-CONTRACTORS PROCESS CONTROL
S.P.C. CHARTS; REGRESSION ANALYSIS; D.O.E.; PROCESS CAPABILITY ANALYSIS SAMPLING; RELIABILITY ANALYSIS
INSPECTION AND TESTING
CALIBRATION
CORRECTIVE AND PREVENTIVE ACTIONS
MEASUREMENT ANALYSIS; PROCESS CAPABILITY ANALYSIS; SPC CHARTS HYPOTHESIS TESTING

D.O.E.; REGRESSION ANALYSIS; SPC CHARTS
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1.2 APPLICATION
SOME REQUIREMENTS WITHIN CLAUSE 7 PRODUCT REALIZATION MAY BE EXCLUDED, BECAUSE OF
NATURE OF ORGANISATION AND PRODUCT BUT MUST FULFILL CUSTOMER REQUIREMENTS AND APPLICABLE REGULATORY REQUIREMENTS EXCLUSIONS TO BE DETAILED IN QUALITY MANUAL WITH JUSTIFICATION. E.g. DESIGN, INSTALLATION, CUSTOMER PROPERTY, PRESERVATION OF PRODUCT CONTROL OF
MONITORING AND MEASURING DEVICES

TERM ORGANISATION REPLACES TERM SUPPLIER SUPPLIER NOW USED TO DENOTE SUB CONTRACTOR PRODUCT ALSO MEANS SERVICE
3. TERMS AND DEFINITIONS
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4. QUALITY MANAGEMENT SYSTEM
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4.1 GENERAL REQUIREMENTS

IDENTIFICATION OF PROCESSES NEEDED FOR THE QUALITY MANAGEMENT SYSTEM AND THEIR APPLICATION THROUGHOUT THE ORGANISATION DETERMINE THE SEQUENCE AND INTERACTION OF THESE PROCESS. DETERMINE CRITERIA AND METHODS NEEDED FOR OPERATION AND CONTROL AND MONITORING OF THESE PROCESSES AVAILABILITY OF RESOURCES AND INFORMATIONS FOR ABOVE MEASURE, MONITOR AND ANALYSE PROCESSES IMPLEMENT ACTION NECESSARY FOR ACHIEVING PLANNED RESULTS AND CONTINUAL IMPROVEMENT OF THESE PROCESS.
4.2 DOCUMENTATION REQUIREMENTS

QUALITY MANAGEMENT EXPECTEDTO INCLUDE : SYSTEM
DOCUMENTATION IS
DOCUMENTED STATEMENTS OF QUALITY POLICY AND QUALITY OBJECTIVES QUALITY MANUAL DOCUMENTED PROCEDURES REQUIRED BY THE STANDARD. DOCUMENTS NEEDED BY THE ORGANISATION TO ENSURE THE EFFECTIVE PLANNING, OPERATION AND CONTROL OF ITS PROCESSES. RECORDS SPECIFIED BY THE STANDARD.
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4.2
DOCUMENTATION REQUIREMENTS
THE ORGANISATION IS EXPECTED TO ESTABLISH AND MAINTAIN A QUALITY MANUAL WHICH COVERS : - THE SCOPE OF THE Q.M. SYSTEM INCLUDING EXCLUSIONS (SECTION 7) IF ANY AND THE JUSTIFICATION FOR THE EXCLUSIONS. - DOCUMENTED PROCEDURES ESTABLISHED FOR THE QUALITY MANAGEMENT SYSTEM OR REFERENCE TO THEM. - DESCRIPTION OF THE INTERACTION BETWEEN THE PROCESSES OF THE QUALITY MANAGEMENT SYSTEM.
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CONTROL OF DOCUMENTS
Requirement on maintenance of master list or equivalent document control procedure identifying the current revision status of documents shall be established and made readily available to be deleted. But this is covered through ensuring that relevant versions of applicable documents are available at points of use. - It should be ensured that documents remain legible, are readily identifiable, readily retrievable. - Documents of external origin are to be given an identification and their distribution needs to be controlled.
CONTROL OF RECORDS
Contractual requirements on making available the records to the customer or his representative as given in the older version seem to be missing. But these are expected to be taken care of under Determination of the requirements related to the product (7.2.1)
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5. MANAGEMENT
RESPONSIBILITY
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5.1.
MANAGEMENT COMMITMENT
Top management has to demonstrate its commitment to the Development and Implementation of the quality management system and continual improvement of its effectiveness by.
A. Communicating to the Organisation the importance of meeting customer and legal regulatory requirements
B. Establishing the quality policy and quality objective
C. Performing management reviews.

D. Ensuring availability of resources.
5.2. CUSTOMER FOCUS
Top Management to ensure that customers requirements are determined and fulfilled with the aim of enhancing customer satisfaction.
Customer a person or organization who receive a product.
5.3. QUALITY POLICY

The Policy should include => Commitment to meeting requirements and continual
improvement of the Quality Management System.

=> Should be reviewed for continuing suitability. Other requirements are as per the older version of the Standard.
QUALITY POLICY
Centom Constructions is a fast growing Company in the field of extra high voltage electrical contracting is committed to : Ensuring effective & efficient structure to satisfy its customers needs & expectations with respect to quality & safety. Continually improve the processes, productivity & reducing negative impact on environment. Maintaining high level of employee moral through training & involvement. Establishing measurable objectives & performance indicator at relevant functions and levels. Ensuring that various processes are monitored and reviewed for continuing suitability.
5.4
PLANNING
5.4.1 QUALITY OBJECTIVES Quality Objectives are needed to be established at relevant functions shall include those needed to meet product requirements Quality objectives are expected to be measurable, be consistent with the Quality Policy and commitment to continual improvement.
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Quality Objectives and Targets

Sl. No.
1. 2.
Quality Objectives
Business volume. Securing order for projects
Department
Target 2009 - 2010

12 Core
Frequency of 2010 - 2011 Measurement

+ 10% wrt 2009 -10 Quarterly
Target
Project
Marketing
6 Nos.
3 (New)
Quarterly
3. 4. 5. 6.
Response to queries / complaints. Compliance to Customers Schedule. Logging of Customer Complaints. Accident
Marketing / site office Site office Do Do
24 working hours 80% of agreed time 100% 00
24 working hours 85% 100% 00
Quarterly Quarterly Quarterly Quarterly
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5.4.2 QMS Planning

TOP MANAGEMENT IS EXPECTED TO ENSURE : Planning of QMS to meet requirements of products as well as Q Objectives. Integrity of QMS to be maintained while Planning and implementing changes to QMS.
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5.5 Responsibility, authority and communication 5.5.1 RESPONSIBILITY AND AUTHORITY

No significant changes, except communication within the organisation. Specific reference to whose responsibility and authority must be defined is deleted. It is expected that people throughout the Organisation should be given responsibility and authority to enable them to contribute to the achievement of the Quality Objectives and to establish their involvement, motivation and commitment.
5.5.2. MANAGEMENT REPRESENTATIVE

No significant change.
MR to ensure promotion of awareness of customer requirements throughout the Organization .
5.5.3 INTERNAL COMMUNICATION

The Top Management of the Organization is expected to ensure that there is appropriate communication between the various levels and functions regarding the effectiveness of the Q.M.S.
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5.6 Management Review

5.6.1 General To be conducted by TOP Management. Assessment of Opportunities for improvement Need for changes to QMS, Q policy, Q objectives To be included Input Out Put requirements are made explicit.
5.6.2 REVIEW INPUT REVIEW INPUTS TO INCLUDE : Audit Findings Customer feedback Process performance, product conformance. Status of corrective preventive actions. Follow up actions from earlier management reviews. Planned changes affecting the Q.M.S Recommendations for improvement.
5.6.3 REVIEW OUTPUT REVIEW OUTPUTS ARE EXPECTED TO BE ACTION ORIENTED AND INCLUDE
Improvement of effectiveness of the Q.M.S and its processes Improvement of Product Resource needs Other requirements are as per the older version of the Standard.
6 RESOURCE MANAGEMENT
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6.1. PROVISION OF RESOURCES
The organization is expected to identify and provide resources needed to implement, maintain and continually improve effectiveness of the Q.M.S and to enhance customer satisfaction by meeting customer requirements.
6.2. HUMAN RESOURCES
6.2.1 General Personnel performing work affecting conformity to product requirement are competent on the basis of appropriate education, skill, training and experience. Centom Construction provide continual O.J.T for development of employees.
6.2.2 COMPETENCY, AWARENESS AND TRAINING

The Organization is expected to => Identify Competency needs for persons carrying out activities affecting product quality. => Provide training or other actions to satisfy these needs. => Evaluate the effectiveness of action taken => Ensure that the personnel are aware of the relevance and importance of their activities , and how they contribute towards achieving the quality objectives. => Maintain records of education, training skills and experience.
6.3 INFRASTRUCTURE The Organization is expected to identify, provide, maintain facilities needed to achieve the conformity of product requirement. => Buildings,workspace and associated utilities. => Process equipment, both hardware and software. => Supporting services (such as transportation & communication / or information system). 6.4 WORK ENVIRONMENT The organization is expected to define and manage the work environment needed to achieve conformity to product requirements.
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7 PRODUCT REALISATION
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7.1 PLANNING OF PRODUCT REALIZATION The organization to plan and develop product realization processes, consistent with other processes of QMS. Following to be defined: Q-objectives and Product requirements Need to establish Processes,documents; provide resource specific to product Verification, validation,monitoring, inspection test and test activities, acceptance criteria for the product. Quality records needed Out put of planning to be in suitable form
7.2 CUSTOMER-RELATED PROCESSES

7.2.1 Determination of requirements related to the product The organization is expected to identify customer requirements covering a. Product requirements specified by the customer, including the requirements for post delivery activities. b. Requirements not specified by the customer but necessary for specified or known and intended use. c. Regulatory and legal requirements on the product d. Additional requirements defined by the organization.
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7.2.2 Review of Requirements related to the Product

Prior to a commitment to supply the product to the customer(offers, order acceptance) the organization is expected to ensure that a. Product requirements are defined. b. Contract requirements differing from those previously expressed are resolved. c. Organization has the ability to meet the requirements * Results and action arising out of review are recorded * Where customer provides no written down requirements customer requirements are confirmed before acceptance. Quality Management 46 ver 1.0 Consultants * When product requirements are changed, amend
7.2.3
Customer Communication
The Organization is expected to define and implement arrangements for customer communication w.r.t. a. Product information. b. Enquiry, order handling including amendments. c. Customer feedback, complaints.
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7.3 DESIGN AND DEVELOPMENT

7.3.1 Design and Development Planning D.D.P is expected to include a. Stages of the design development process b. Required review, verification, validation activities. c. Responsibilities and authorities for various activities. Manage interfaces between different involved groups. The plan is expected to be reviewed and updated as the design development progresses.
7.3.2 Design and Development Inputs. The inputs are expected to include a. Functional , performance requirements b. Regulatory legal requirements. c. Information from previous similar design. 7.3.3 Design and Development Outputs Apart from all the requirements laid down in the older version of the Standard. Additional requirement reads as :=> The Design development output is expected to provide information for purchasing, production and service Quality Management 49 ver 1.0 Consultants provision.
7.3.4 Design and Development Review Ability of design results to fulfill the requirements added as an objective of the review. Review is also aimed at identifying any problems and propose suitable actions against the problems. 7.3.5 Design and Development Verification
Design and development work in progress and final stage have to be verified by alternative method / second person / procedure.
7.3.6 Design and Development validation Where practicable validation to be completed prior to the delivery or implementation of the product. Records of validation to be maintained.
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7.3.7 Control of Design and Development Changes
The organization is expected to evaluate the effect of the changes on components, parts and already delivered products. These changes are expected to be verified, validated and approved before implementation. Records of the review of changes and any necessary actions are to be maintained.
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7.4 PURCHASING
Criteria for selection, evaluation and re-evaluation
of suppliers need to be established. Records of the results of evaluation and any necessary actions arising from the evaluation need to be maintained. Verification arrangements and method of product release to be made a part of purchasing data extended to verification of the product by customer of the organisation at the suppliers premises.
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7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 Control of production and service provision The organization is expected to plan and carry out production and service operations under controlled conditions. => Availability of information that describes the characteristics of the product. => Availability of work instructions. => Use of suitable equipment. => Availability of and usage of suitable monitoring and measuring devices .
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7.5.1 Control of production and service provision (contd..) => Implementation of suitable monitoring measurement => Implementation of release, delivery and post delivery activities
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7.5.2 Validation of Processes for production and service provision Where results of processes cannot be verified by subsequent monitoring or measurement, processes to be validated to demonstrate ability to achieve planned results. Establishing of arrangements include: Define criteria for review and approval Approval of equipment and personnel qualification Use of specific methods and procedures Requirements for records Revalidation
7.5.3 Identification and Traceability 1. Product identification from receiving end upto the use including process. 2. Traceability
7.5.4 Customer Property => Customer supplied product is termed as customer property => Scope to include intellectual property information provided in confidence.
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7.5.5
Preservation of Product
=> The organization is expected to preserve the product and or service during internal processing and final delivery to intended destination. => This control is expected to include identification,handling, packaging, storage and protection. => All these controls are to be applied to parts, components of a product and elements of a service.
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7.6 Control of Monitoring and Measuring Equipment => Calibration of instruments, traceability of measurement and confidence on measured data. => The scope has been made explicit by including monitoring devices also.
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8. MEASUREMENT,
ANALYSIS AND IMPROVEMENT
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8.1 PLANNING The organization is expected to plan and implement a system for monitoring, measuring and analysing of various activities to assure conformance of products /QMS. It is also expected of define and implement a system to achieve continual improvement of effectiveness of QMS. To do this the organization is expected to define and use applicable methods including statistical techniques.
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8.2 MONITORING AND MEASUREMENT

8.2.1 CUSTOMER SATISFACTION The organization is expected to monitor information on customer perception of fulfillment of requirements. Methods for obtaining and using this information to be defined.
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8.2.2.
INTERNAL AUDIT
Results of previous audits to be considered while planning

audit schedule. The audit criteria, scope, frequency and methods to be defined. Selection of auditors and conduct of audits expected to ensure objectivity and impartiality of the audit process. the audit process. Responsibilities and requirements for planning and conducting audits and for reporting results and maintaining records to be defined. Words without undue delay replaces timely for elimination the non-conformities and their causes. Other requirements are as per the earlier version of the Standard.
8.2.3 MONITORING AND MEASUREMENT OF PROCESSES The organization is expected to evolve and implement a system for measuring and monitoring the processes. The system should be such that through the system the organization should be able to confirm the continuing ability of each process to satisfy its intended purpose. Correction and corrective action to be taken.
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8.2.4 MEASUREMENT AND MONITORING OF PRODUCT => The large clause 4.10 of the earlier version of the standard is replaced by this short compact clause. => The organization is expected to measure and monitor the characteristics of the product to verify that requirements of the product are met. This should be carried out at appropriate stages of the product realization process. => Evidence of conformance with the acceptance criteria used should be recorded. => Records to indicate the authority responsible for release of product. => Product release and service delivery are not to be executed until all planned activities have been satisfactorily completed. Unless otherwise approved by relevant authority and where applicable by the customer.
8.3 CONTROL OF NONCONFIRMIING PRODUCT
=> When non conforming product and or service is detected after delivery, or use has started, the organisation is expected to take actions appropriate to the consequences of the N.C.
=> No non-conforming product should go to the process or customer. => Identification of non-conforming product /
service.
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8.4 ANALYSIS OF DATA

The organization is expected to collect and analyze the data to evaluate the suitability and effectiveness of the Q.M.S. This activity should also identify scope for improvement. Data generated from within and other relevant sources. The data could be analyzed to get information on => Customer satisfaction => Conformity to product requirements => Characteristics and trends of processes and product incl. opportunities for preventive action. => Suppliers.
8.5 IMPROVEMENT 8.5.1 Planning for Continual Improvement The organization is expected to have a formal system for continual improvement of the Q.M.S, through the use of Quality policy, Quality Objectives, Audit results, Data Analysis, Management Reviews, Corrective and preventive actions.
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8.5.2
Corrective Actions
Centom Constructions takes action to eliminate the causes of non-conformities in order to prevent recurrence. Corrective actions are appropriate to the effects of non-conformities encountered. A documented procedure (QSP/8.5.2) is established to define requirements for : Reviewing non-conformities including customer complaints. Determining the cause of non-conformities. Evaluating the need for action to ensure that nonconformities do not recur. Determining and implementing actions needed. Records of results of actions taken. Reviewing corrective action taken.
8.5.3
Preventive Actions
Centom Constructions determine actions to eliminate cause of potential non-conformities in order to prevent occurrence. Preventive action shall be appropriate to the effect of potential problems. A documented procedure (QSP/8.5.3) is established to determine requirements for,
Determining potential non-conformities and their causes. Evaluating the need for action to prevent occurrence of non-conformities. Determining and implementing actions needed. Records of results of actions taken. Reviewing preventive action taken.
Thank You
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Presentation ISO 9001 - Final For Centom

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Доступные форматы

A Presentation by

Quality Management Consultants

ISO 9001 - 2008 COMPATIBLE WITH OTHER MANAGEMENT SYSTEM STANDARDS

Quality Management Consultants

Quality Management Consultants

5 RS IN ANY ORGANISATION 1. REJECTS 2.

Quality Management Consultants

The eight Quality Management principles :

Quality Management Consultants

Quality Management Consultants

Continual improvement : A permanent

objective of the organization is continual improvement.

Quality Management Consultants

Quality Management Consultants

USE OF STATISTICAL TECHNIQUES :

TYPE OF STATISTICAL TECHNIQUES THAT CAN BE USED

EVALUATION OF SUB-CONTRACTORS PROCESS CONTROL

INSPECTION AND TESTING

MEASUREMENT ANALYSIS; PROCESS CAPABILITY ANALYSIS; SPC CHARTS HYPOTHESIS TESTING

MONITORING AND MEASURING DEVICES

3. TERMS AND DEFINITIONS

Quality Management Consultants

4. QUALITY MANAGEMENT SYSTEM

Quality Management Consultants

4.1 GENERAL REQUIREMENTS

4.2 DOCUMENTATION REQUIREMENTS

Quality Management Consultants

Quality Management Consultants

Quality Management Consultants

Quality Management Consultants

C. Performing management reviews.

5.2. CUSTOMER FOCUS

Customer a person or organization who receive a product.

5.3. QUALITY POLICY

improvement of the Quality Management System.

Quality Management Consultants

Quality Objectives and Targets

Target 2009 - 2010

Frequency of 2010 - 2011 Measurement

Marketing / site office Site office Do Do

24 working hours 80% of agreed time 100% 00

24 working hours 85% 100% 00

Quarterly Quarterly Quarterly Quarterly

Quality Management Consultants

5.4.2 QMS Planning

Quality Management Consultants

5.5 Responsibility, authority and communication 5.5.1 RESPONSIBILITY AND AUTHORITY

5.5.2. MANAGEMENT REPRESENTATIVE

5.5.3 INTERNAL COMMUNICATION

Quality Management Consultants

5.6 Management Review

Quality Management Consultants

6.1. PROVISION OF RESOURCES

6.2.2 COMPETENCY, AWARENESS AND TRAINING

Quality Management Consultants

Quality Management Consultants

7.2 CUSTOMER-RELATED PROCESSES

Quality Management Consultants

7.2.2 Review of Requirements related to the Product

Quality Management Consultants

7.3 DESIGN AND DEVELOPMENT

Quality Management Consultants