Presentation on order entry system

Presented By:
Ruchi Prajapati Priyanjali Daga Prarthana Roy Prabhat kumar Rakesh Patel

Order processing system

Processing an order from entry to delivery, including traditional accounting transactions

Order Processing Systems

Order

entry

Sales

configuration
planning

Shipment

Shipment

execution

Order Processing Systems (continued)

Inventory

control

Invoicing
Customer

relationship management

Routing

and scheduling

Order Processing Systems (continued)

Order entry system: captures the basic data needed to process a customer order Sales configuration system: ensures that the products and services ordered are sufficient to accomplish the customers objectives and will work well together Shipment planning system: determines which open orders will be filled and from which location they will be shipped

Order Processing Systems (continued)

Shipment

execution system: coordinates the outflow of all products from the organization, with the objective of delivering quality products on time to customers

Inventory-control

system: updates the computerized inventory records to reflect the exact quantity on hand of each stock-keeping unit

Order Processing Systems (continued)

An invoicing application looks up the full name and address of the customer, determines whether the customer has an adequate credit rating, automatically computes discounts, adds taxes and other charges, and prepares invoices and envelopes Customer relationship management (CRM) system: helps a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to retain loyal customers

Diagram of an Order Entry System

Invoice
Products

Customer Customer order in person or via mail, phone, EDI, internet Inventory status Order entry/ sales configuration Orders Planned shipments

Finished product inventory

Shipment planning Pick list Shipment execution

Routing Planned shipments & routes Scheduling

Shipped orders Invoicing

An order entry system is a set of procedures to input the who, what, where, when and how of a customer order into the database. It is an input operation. Entering the data accurately at minimum cost is the main objective.

Order entry systems design is to use on-line terminals at which sales department personnel enter order data by filling in blanks in a formatted display screen. Hence can be detected at the time of data entry. The ideal system beyond this type of entry system is to simply receive a machine readable purchase order from the customer.

 The

purpose of setting up of an order entry system is to help you process and keep the track of your customer orders. A good system simplify the buying process of your customers based on an analysis of their buying habits and practices as they deal with of your businesses. More specifically, it must recognize areas in the ordering process that hinders the buying decisions and then offers the solutions to remove these obstacles permanently.

 Avoid

manual tasks and time lost rekeying data Reduce delivery delays and mistakes Integrate the quoting to cash process Increase customer satisfaction and retention with faster fulfillment Reduce the operating cost of making sales Allow for up-selling and cross-selling at the point of order placement Analyze which orders are most important and prioritize them

Routinely records sales orders Provides sales-tax data to the general ledger system for posting to taxing agency accounts Tracks the sales made by each sales person Provides information to the shipping department In online order entry system,immediately verify customers credit and inventory levels