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  • Kim Hilliard

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    Ark Group
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    Embracing the community - strategies that work. 'No surprises' approach to stakeholder engagement. Two way communication to keep people informed and to seek feedback Targeted plans to meet stakeholder needs. 93 meetings Complaints rate: less than 4 per month. Over 2. Million communication items distributed 12,570 visitors (CIC) 245 presentations (10,245 attendees) 5,030 phone calls and 4,680 emails Mailing lists - over 3,000 contacts Reference Groups: 93 meetings.

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    Embracing the community - strategies that work. 'No surprises' approach to stakeholder engagement. Two way communication to keep people informed and to seek feedback Targeted plans to meet stakeholder needs. 93 meetings Complaints rate: less than 4 per month. Over 2. Million communication items distributed 12,570 visitors (CIC) 245 presentations (10,245 attendees) 5,030 phone calls and 4,680 emails Mailing lists - over 3,000 contacts Reference Groups: 93 meetings.

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    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPT, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    24 просмотров13 страниц

    Kim Hilliard

    Загружено:

    Ark Group
    Embracing the community - strategies that work. 'No surprises' approach to stakeholder engagement. Two way communication to keep people informed and to seek feedback Targeted plans to meet stakeholder needs. 93 meetings Complaints rate: less than 4 per month. Over 2. Million communication items distributed 12,570 visitors (CIC) 245 presentations (10,245 attendees) 5,030 phone calls and 4,680 emails Mailing lists - over 3,000 contacts Reference Groups: 93 meetings.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPT, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 13

    Embracing the community Gateway Upgrade Project

    One road, one team

    Kim Hilliard, Stakeholder & Community Relations Manager, Leighton Contractors, Northern Region

    Agenda
    Setting the Scene The challenges project scale and stakeholder mapping The journey Embracing the community strategies that work Results and measuring performance

    Setting the scene


    Project Planning Environmental Impact Statement Project Deed (contract)

    Community Relations Management Plan

    The challenges
    Project scale (three projects in one), duration and contractual requirements

    Stakeholders diverse: residents, businesses, motorists, special interest groups, government agencies
    Stakeholder mapping needs sensitivities, issues, constraints and opportunities

    Project scale - Stakeholder mapping

    Three projects in one

    Stakeholder mapping Kingsford Smith Drive to Mt GravattCapalaba Road

    Questions

    The journey...
    UnderstandingPlanningInformationEngagement
    No Surprises

    Inclusive approach two way communication to keep people informed and to seek feedback Targeted plans to meet stakeholder needs
    Responsiveness and Compromise work with stakeholders to find solutions Building relationships co-operation and nurturing Project Champions

    Embracing the community strategies that work


    Communication materials and channels Stakeholder and Reference Groups Working with the wide load industry Sensitive stakeholders (relationship based) Community engagement: design of a Project legacy

    Results
    Over 2.12 million communication items distributed 12,570 visitors (CIC) 245 presentations (10,245 attendees) 5,030 phone calls & 4,680 emails Mailing lists over 3,000 contacts Reference Groups: 93 meetings Complaints rate: less than 4 per month Wide load requests: 5,500

    Results

    Results

    Measuring performance
    Contribution valued: 86% of key stakeholders (2010) High levels of Awareness: residents (74% to 94%); businesses (86% to 97%); & stakeholders (100%) Communication: across all three groups 75% rated performance as very good or excellence Click

    Questions

    Thank you ..... Questions?

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